customer experience jobs in Durban

A global logistics leader is seeking a Customer Services Manager in Durban to oversee a national customer service team. This role involves managing customer queries, enhancing customer satisfaction, and ensuring high service standards. The candidate should possess a relevant tertiary qualification, experience in shipping management, and strong leadership abilities. The position requires excellent...

A diversified retail company in Durban seeks a customer-focused individual to join their team. As a brand ambassador, you will enhance customer experiences and drive sales. Ideal candidates should possess Grade 12 and demonstrate strong communication, multitasking, and initiative skills. You will contribute to a vibrant team culture and continuously improve processes, ensuring the store is ready...

A leading call center in Durban is seeking a Quality Assurance Analyst to evaluate call and email responses, ensuring high-quality customer service. Responsibilities include monitoring performance, analyzing data, and providing feedback to enhance training materials. The ideal candidate will have 2-3 years of experience, excellent communication skills, and a dedication to customer care. This...

A leading recruitment agency is seeking a Customer Service and Marketing Associate in Durban. The ideal candidate will manage customer inquiries, support marketing initiatives, and create engaging content across platforms. With at least 12 years of experience in customer service or marketing and a Matric certificate, you should be creative, organized, and adept with digital marketing tools....

A dynamic e-commerce support service seeks a Customer Experience Sales Specialist to enhance customer interactions and drive sales. The role involves engaging customers through various channels, implementing upselling strategies, and resolving post-purchase concerns, ensuring a seamless experience. Ideal candidates will have a minimum of one year of remote sales experience and strong...

A leading retailer in health and beauty is seeking a dedicated individual to excel in point of sale operations and deliver exceptional customer service. You will perform key operational tasks, ensure payment accuracy, and actively promote loyalty programs. The ideal candidate has a Grade 12 qualification, strong customer orientation, and preferably some experience in retail or FMCG environments....

A leading financial institution based in Durban is looking for an Administrator E to manage costs and deliver exceptional customer service. The ideal candidate will have a minimum of 3 years of administrative experience and a strong background in customer experience. Key responsibilities include providing administrative support, resolving customer queries, and ensuring compliance with governance....

A leading financial institution in Durban is seeking an Administrator for a full-time role. The ideal candidate will have at least 3 years of admin experience, strong knowledge of customer experience, and a focus on delivering exceptional service. Responsibilities include managing budgets, resolving customer queries efficiently, and providing accurate business intelligence. Join a dynamic team...

A leading financial institution is seeking a skilled Administrator E in Durban. The ideal candidate should have at least 3 years of administrative experience and a strong understanding of customer service. Responsibilities include managing costs, delivering exceptional service, and providing reliable administrative support. Candidates will have opportunities to innovate and develop...

A leading financial institution in Durban is seeking a skilled Administrator to enhance customer service and efficient administration. The ideal candidate will have over 3 years of experience in administration, strong customer service knowledge, and the ability to manage costs within an approved budget. This full-time role offers opportunities for growth and innovation as part of a dynamic team....

A leading Business Process Outsourcing firm in Durban is seeking a Senior Operations Manager to lead a team while ensuring excellence in customer experience. The successful candidate will manage costs, compliance, and drive performance improvements within the team. Required qualifications include a Grade 12/Matric and a proven track record of at least 5 years in a senior management role within a...

A South African investment firm is seeking a Customer Experience Manager to enhance customer engagement and retention strategies. The role involves driving CRM initiatives, analyzing customer data to improve overall experience, and managing multi-channel marketing campaigns. Strong collaboration and technical expertise are essential, as well as the ability to strategize effectively based on...

A Church Service Organization in KwaZulu-Natal seeks a part-time Materials Management Support Services Retail Store staff member. The role involves directing store operations, leading a small team, and ensuring high-quality customer service. Candidates must have post-secondary education in business or related fields and be endowed members of the Church of Jesus Christ of Latter-day Saints. This...

A well-known fast-food restaurant in Durban is seeking a Cashier to provide excellent customer service. The ideal candidate will process customer orders accurately and maintain cleanliness in service areas. Prior experience as a cashier in a quick-service restaurant is preferred. Applicants should have at least a Senior Certificate and strong literacy and numeracy skills. This role is vital for...

A leading global fashion retailer is seeking a Store Manager to inspire a team to deliver exceptional customer experiences while driving business outcomes. The ideal candidate will possess strong leadership qualities, develop team members, and engage in community-focused initiatives. This role offers a competitive salary and growth opportunities across various brands under the group. Join us and...

A health and wellness retail chain in Durban is seeking a Retail Operations team member. The role focuses on delivering exceptional customer experiences, ensuring stock availability, and assisting with cash handling. Qualifications include a Grade 12 and at least one year of retail experience. Strong communication skills and a genuine interest in health and wellness are required. The position...

Customer Experience Sales Specialist at TalentPop App: Elevating Service to Sales At TalentPop App, we believe the best support is the best sales strategy. We partner with high-growth e-commerce brands to integrate exceptional customer service with aggressive sales conversion goals. As a Customer Experience Sales Specialist, you are the vital link, ensuring every interaction—from initial inquiry...

A leading fashion retailer in Durban is seeking an energetic individual to assist with store administration and customer transactions. Responsibilities include stock management, customer engagement, and supporting the store manager. Ideal candidates should have a Grade 12 qualification with at least 3 years of retail or administrative experience. A passion for customer service and a keen...

A prominent retail company in Durban seeks a Store Manager to lead operational duties and foster a culture of superior customer service. The ideal candidate will possess at least 2 years of store management experience in a retail or FMCG environment and demonstrate exceptional communication and organizational skills. This permanent position offers an opportunity to grow citizen skills while...

A leading FMCG retailer in Durban is seeking a candidate to efficiently execute operational activities and provide excellent customer service at the point of sale. The role requires strong customer orientation, basic math skills, and an understanding of retail principles. Ideal candidates will have prior experience in customer-facing roles. This position is permanent and aligns with the company's...