customer experience specialist jobs in Durban

Responsibilities - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Follow communication procedures, guidelines and policies. - Maintaining a positive, empathetic and professional attitude toward customers at all times. - Ensure that administrative duties are accurate and timely. - Solve complex problems through...

A dynamic e-commerce support service seeks a Customer Experience Sales Specialist to enhance customer interactions and drive sales. The role involves engaging customers through various channels, implementing upselling strategies, and resolving post-purchase concerns, ensuring a seamless experience. Ideal candidates will have a minimum of one year of remote sales experience and strong...

A well-known fast-food restaurant in Durban is seeking a Cashier to provide excellent customer service. The ideal candidate will process customer orders accurately and maintain cleanliness in service areas. Prior experience as a cashier in a quick-service restaurant is preferred. Applicants should have at least a Senior Certificate and strong literacy and numeracy skills. This role is vital for...

A global logistics leader is seeking a Customer Services Manager in Durban to oversee a national customer service team. This role involves managing customer queries, enhancing customer satisfaction, and ensuring high service standards. The candidate should possess a relevant tertiary qualification, experience in shipping management, and strong leadership abilities. The position requires excellent...

A South African investment firm is seeking a Customer Experience Manager to enhance customer engagement and retention strategies. The role involves driving CRM initiatives, analyzing customer data to improve overall experience, and managing multi-channel marketing campaigns. Strong collaboration and technical expertise are essential, as well as the ability to strategize effectively based on...

A leading fashion retailer in Durban is seeking an energetic individual to assist with store administration and customer transactions. Responsibilities include stock management, customer engagement, and supporting the store manager. Ideal candidates should have a Grade 12 qualification with at least 3 years of retail or administrative experience. A passion for customer service and a keen...

A leading FMCG retailer in Durban is seeking a candidate to efficiently execute operational activities and provide excellent customer service at the point of sale. The role requires strong customer orientation, basic math skills, and an understanding of retail principles. Ideal candidates will have prior experience in customer-facing roles. This position is permanent and aligns with the company's...

A Church Service Organization in KwaZulu-Natal seeks a part-time Materials Management Support Services Retail Store staff member. The role involves directing store operations, leading a small team, and ensuring high-quality customer service. Candidates must have post-secondary education in business or related fields and be endowed members of the Church of Jesus Christ of Latter-day Saints. This...

A retail health and wellness company is looking for a customer-focused individual in Durban. Responsibilities include ensuring stock availability, handling cash at the point of sale, and following store disciplines. Candidates should have at least a Grade 12 education, 1 year of retail experience, and a genuine interest in health and wellness. Benefits include performance incentives, medical aid...

A leading global fashion retailer is seeking a Store Manager to inspire a team to deliver exceptional customer experiences while driving business outcomes. The ideal candidate will possess strong leadership qualities, develop team members, and engage in community-focused initiatives. This role offers a competitive salary and growth opportunities across various brands under the group. Join us and...

A health and wellness retail chain in Durban is seeking a Retail Operations team member. The role focuses on delivering exceptional customer experiences, ensuring stock availability, and assisting with cash handling. Qualifications include a Grade 12 and at least one year of retail experience. Strong communication skills and a genuine interest in health and wellness are required. The position...

A leading Business Process Management firm in Durban is seeking a Team Leader for Customer Service Advisors. The role involves delivering industry-leading customer service and achieving business KPIs through effective team management. Candidates should have at least 24 months of customer service experience, including 12 months in a leadership position, along with a Matric qualification. This...

A dynamic e-commerce firm based in Durban is seeking a Customer Experience & Sales Specialist to enhance customer engagement and drive sales. You will interact with customers via chat, email, and phone, handling inquiries and upselling products. Ideal candidates will have at least a year of experience in remote sales and customer support, with a background in e-commerce being highly advantageous....

About the job Customer Experience Manager Customer Experience Manager We are a proudly South African investment company focusing on Technology, Media, Telecommunications, and Financial Services. Our employees are always at the forefront of business technology, and we count on them to use their knowledge and skills to move our company from strength to strength. In this role, you will drive...

A global fashion retailer in Durban is seeking enthusiastic team members who are passionate about creating amazing customer experiences. This role emphasizes collaboration, store appearance maintenance, and advocacy for community projects. Join this vibrant team that values diversity and encourages individuality while making a positive impact across the world. If you're ready to bring your whole...

A diversified retail company in Durban seeks a customer-focused individual to join their team. As a brand ambassador, you will enhance customer experiences and drive sales. Ideal candidates should possess Grade 12 and demonstrate strong communication, multitasking, and initiative skills. You will contribute to a vibrant team culture and continuously improve processes, ensuring the store is ready...

A leading retail company is looking for a Beauty Assistant in Durban. The role involves providing expert advice on beauty products, maximizing sales through promotions and customer engagement, and ensuring superior service in the beauty department. Candidates should have at least a Grade 12 qualification, relevant beauty qualifications are preferred, and experience in a retail environment is...

A prominent retail company in Durban seeks a Store Manager to lead operational duties and foster a culture of superior customer service. The ideal candidate will possess at least 2 years of store management experience in a retail or FMCG environment and demonstrate exceptional communication and organizational skills. This permanent position offers an opportunity to grow citizen skills while...

Customer Experience Sales Specialist at TalentPop App: Elevating Service to Sales At TalentPop App, we believe the best support is the best sales strategy. We partner with high-growth e-commerce brands to integrate exceptional customer service with aggressive sales conversion goals. As a Customer Experience Sales Specialist, you are the vital link, ensuring every interaction—from initial inquiry...

Join TalentPop App as a Customer Experience & Sales Specialist (E-Commerce) At TalentPop App, we partner with fast-growing e‑commerce brands to deliver customer experiences that delight and drive sales, retention, and loyalty. As a Customer Experience & Sales Specialist, you will be at the forefront of every customer interaction, helping shoppers find the right products, complete their...