The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center...
Team Leader (collections call centre) Mr Price Money Job Description and inspire a team of collections agents to achieve key performance targets, ensure compliance with regulations, and deliver outstanding customer experience. This role focuses on coaching, performance management, reporting, and driving operational excellence within the collections team. Responsibilities - Lead and...
Requisition and Specialist Recruiter Details Closing Date: 26 January 2026 Cluster and Location Personal and Private Banking - Nedbank Contact Centre - Consumer. Call Centre (Inbound and Outbound) Manage Self: Technical Call Agent - Fixed Term Contract Call Agent (Pipeline) Job Responsibilities - Adhere to the daily schedule to ensure that targets are met by following the work plan. -...
Training and facilitating of new call center staff whichinvolves training in all aspects of various service offerings as well as systems training. Conducting writtenas well as practical assessments. Facilitating of old staff and ensuring that their performance isconsistent on a daily basis and providing daily reports to management. Training and advisingsupervisors on reporting and department...
Overview R 13,000.00 - 17,000.00 (South African Rand) Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team. Job Summary: As a Call Centre Operator, you will be responsible for handling incoming and...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...
Customer Service & Technical Support Representative LexisNexis Legal & Professional serves customers in over 150 countries with 11,800 employees worldwide. As part of RELX, we provide information-based analytics and decision tools for professional and business customers. We lead in deploying AI and advanced technologies to improve productivity and transform the legal market, using ethical and...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 26, 2026 About the Role - Join our team to deliver exceptional customer service and technical support. You’ll help resolve inquiries, provide product assistance, and ensure a positive experience for every customer. Key Responsibilities - Respond promptly and professionally to customer inquiries via phone and...
ENVIRONMENT: PROVIDE exceptional technical customer support as the next Systems Engineer sought by a Customer Experience Tech Specialist to join its team. Your role will include Linux Server Administration, VICIdial support and configuration, Genesys Cloud CX implementation and support & Qcontact implementation and support. Applicants must have Matric/Grade 12, an IT Diploma and Certifications...
We are seeking an experienced Senior Systems Engineer to support and strengthen our organisation’s IT environment. The Senior Systems Engineer will be responsible for the stability, security, and performance of the organisation’s IT infrastructure. This role provides 1st, 2nd, and 3rd line support, manages servers, networks, backups, disaster recovery, and ensures consistent IT standards across...
Reference: DBN000799-AD-1 Our client is looking for a Dialler Administrator to form part of their forward-thinking and visionary IT department. You will form part of a successful team and be situated in a bright, arty and busy environment. The Dialler Administrator will play a key role in managing and developing business campaigns through a blended dialler and will be responsible for optimizing...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 23, 2026 Job Description - We are seeking an experienced Senior Systems Engineer to support and strengthen our organisation's IT environment. - The Senior Systems Engineer will be responsible for the stability, security, and performance of the organisation's IT infrastructure. - This role provides 1st, 2nd, and...
We are passionate about growing people and we currently have opportunities in our lead generation space for passionate and driven people who are ambitious and want to develop their careers in the call center space. As a growing company, there is exceptional growth potential for the right people. If you believe that you are such a person and are up to the challenge then read further. Job...
DCSA, a national debt review company with 10 years of experience in the financial market, is currently seeking self-motivated and experienced Sales Agents to join our team. As a Sales Agent, you will play a crucial role in assisting over-indebted consumers to become rehabilitated by offering our specialized debt review services. If you have a minimum of 3 months experience in international or...
Business unit, Department, Reporting Business Unit CPS Department EIS Reports To Manager: DC South Grade OP2 Core Description Under general supervision, responsible for installation and operational support of VMWare & Microsoft based infrastructure and related back-end systems Key Deliverables / Primary Functions • Plan, coordinate and implement system changes within client specified...
Job Title: Senior Systems Engineer (Linux Focus) Travel: Limited, but may be required both locally and internationally. Location: Primarily remote but must be within reasonable driving distance from our Durban office for occasional onsite work and monthly onsite team meetings. On Call: This position requires after-hours standby coverage on a rotational basis. Overview We are looking for an...
An established packaging company in Pinetown has a vacancy for System support technician in their Systems department. This role is responsible for maintaining computer systems, troubleshooting errors, maintaining internet connectivity, running diagnostic tests, maintaining servers, repairing computer hardware, and providing technical support. To monitor network performance, optimize server...
Job Opening: Intake/Staffing Coordinator (Healthcare) Location: South Africa (Remote - US Hours) Type: Full-Time, Work from Home Hours: Monday to Friday: 9am-5pm (US Hours) Pay: Monthly Salary Responsibilities As part of a collaborative team, you will guide individuals and families through a structured onboarding process while ensuring smooth coordination between clients and internal teams....
PURPOSE: Lead and inspire a team of collections agents to achieve key performance targets, ensure compliance with regulations, and deliver outstanding customer experience. This role focuses on coaching, performance management, reporting, and driving operational excellence within the collections team. KEY RESPONSIBILITIES: - Lead and Motivate: Manage and inspire a team of call centre agents to...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 20, 2026 Job Description - In this role, you’ll be the person customers turn to when they need help—whether it’s a quick question about an online order or guidance with their account. - You’ll connect with them through phone, email, WhatsApp, or webchat, making sure every interaction feels supportive, friendly,...