contacts manager jobs in Ethekwini

The role: The Ignition Contact Centre is the supporting arm of Ignition Group, a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. The Contact Centre Campaign Manager manages and develops Team Leaders, coordinates training sessions, analyses individual Sales Experts’ stats, and effectively resolves escalated Sales-related...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : March 01, 2026 Job Purpose - To provide professional, accurate, and timeous assistance to SafetyCloud clients by handling enquiries, managing course bookings, and delivering high-quality customer service that supports SafetyCloud’s training and compliance offerings. - This is a remote position based in Durban. Key...

CONTACT CENTRE AND BUSINESS PROCESS OUTSOURCING LEVEL 3 LEARNERSHIP OPPORTUNITY IN MOUNT EDGECOMBE, DURBAN. Training Location: Mount Edgecombe O-T-J (On-The-Job) Training: TBC Reference: CC3 Contract Type: Learnership Abled or PWD? : Disabled Additional Contract Details-Monthly Stipend: R5 000 pm Additional Contract Details-Start Date: 1st July 2023 Learnership Overview: We currently...

Company Overview: Zarcomm Innovations is a leading technology and solutions provider specializing in contact centre services. We are committed to delivering exceptional customer experiences through our state-of-the-art contact centre division, Zarcomm BPO. As a Contact Centre Agent at Zarcomm BPO, you will have the opportunity to work in a dynamic and fast-paced environment, supporting our...

Responsibilities:Direct sales:Engage in targeted number of consultations with prospective prospectsMaintain and update all company CRM systems and recordsWork towards achieving the weekly, monthly and annual enrolment targetsEngage in targeted number of follow-upsEngage in the generation of second income revenue.Assist with on campus eventsMeet DL sales targetsComplete daily activitiesBe a team...

Key Performance AreaPerformance OutputsFinancial + Strategic- Wagering of telephone bets- Assisting branch & clients with initial inquiries- Work on Gold Circle Tote Machine when required- Debiting & Crediting of Tote Bets- Updating Tote Recon on a daily basis and safekeeping Tote ticketsOperational- Transferring of internal & external calls- Performed basic data entry for customer- Providing...

Our client based in KZN has a great opportunity for a Key Account Manager (KAM) to build and nurture long-term, profitable relationships with the company's key clients, serving as the primary contact to ensure satisfaction, drive sales growth, and retain high-value accounts through strategic planning, understanding client needs, coordinating internal teams, and identifying expansion...

Job Title: Provincial Manager - KwaZulu Natal Reporting Line: Regional Manager Salary Range: R1 155 200 R1 501 800 per annum Relationships: Internal - Regional Managers - EXCO Members - Manco Members - Project Managers - Project Teams - Programme Coordinator Relationships: External - Service Providers - Provincial Department of Human Settlements and other provincial departments -...

Minimum Requirements - Must have a minimum of 5 years experience as a Service | Workshop Manager within the Automotive Industry - Must have a valid Drivers Licence - Must have relevant Trade Test qualifications (merSETA | Olifantsfontein | QCTO) - Strong Technical and Communication skills - Must be able to lead a team and work under pressure - Contactable references Salary Structure - Basic...

The Warehouse Manager will be responsible for overseeing all aspects of cold storage operations, ensuring efficient receiving, storage, picking, and dispatch processes. This role involves leading a large warehouse team, maintaining quality control, and ensuring compliance with safety and regulatory standards. The successful candidate will drive performance through process control, technology...

Key Responsibilities : Technology availability, stability, and incident management - Ensure high availability of all production systems supporting operations (voice, CRM, diallers, WFM, QA tools, reporting, connectivity) - Own incident management end-to-end: triage, escalation, resolution, RCA, and preventative actions. - Maintain a live operational risk register for IT and communicate exposure...

Responsibilities: - To provide Dealers with support in areas of Parts Trade Sales Reps recruitment, approval, training and coaching - Agree Dealer marketing campaigns and processes needed to establish and maintain an effective and efficient Trade Parts sales operation - Assist in the achievement of key performance indicators (KPIs) at individual Dealer and regional levels - Support Zone Managers...

Our client operates across Asia, with finance operations spanning Vietnam, Hong Kong, and China. The business forms part of a broader international group and offers exposure to cross-border accounting, reporting, and commercial finance in a fast-paced, multicultural environment. They offer structured relocation support and long-term career potential. This role is based in Ho Chi Minh City and...

The Role: With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! The Detail: The Workforce Manager will play a pivotal role in driving our contact centre operations forward, ensuring that a high level of productivity is continuously maintained by...

Minimum Requirements: - Must have a minimum of 3 to 5 years experience as a Financial Manager, preferably within the Automotive Manufacturing Industry - Degree in Financial Management or related essential - Proficient in Accounting Software including SAGE Pastel and Xero - Strong knowledge and understanding of Corporate Finance | Compliance | Cost vs Profit | Financial Policies | Budgets |...

The role: Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours. The detail: - Management Ensure the...

The role: Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours. The detail: - Management Ensure the...

The role: The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents. This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise...

The role: Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours. The detail: - Management Ensure the...