The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center...
Key Responsibilities:- Lead, coach, and support a team of QA Analysts to ensure high-quality performance across campaigns.- Monitor and evaluate outbound calls to ensure compliance with company standards and regulatory requirements.- Use Callbi analytics to extract insights, generate reports, and provide feedback to operations teams for performance improvement.- Conduct regular calibration...
Company Description iKhokha is a place where chance takers become change makers. At iKhokha, we're made to make it. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us...
Stormcraft Studios, based in Durban, is looking for a proficient Software Quality Analyst who is passionate about Quality - creating innovative test strategies, driving software quality standards, and seeking efficiencies through test automation. As our Software Quality Analyst, you will join an innovative and high performing studio, working collaboratively with all stakeholders and teams...
Key purpose: - Apply approaches to achieving effective test coverage. - Define regression testing strategies. - Initiate test process improvements and governance. - Review test basis and extract test requirements. - Produce test plans and test completion reports - Execute test cases and log defects. - Conduct retesting and regression testing. - Leverage best practices and test design...
"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management...
Job description: General Role Description: The UAT (User Acceptance Testing) Tester plays a crucial role in the software development lifecycle, ensuring that the final product meets both the business requirements and the end-users' needs before it is released to the market. Working within the Quality Assurance (QA) team, the UAT Tester collaborates closely with business analysts, developers,...
About Us At Hyrax, were a fast-paced, creative, and aggressive performance marketing agency focused on driving results through paid media. With offices in London and South Africa, we build campaigns that convert, combining intuition, data, and raw grit. Were a small, elite team of winners, and were looking for someone hungry to join us at the starting line and grow into a full-fledged Media...
Company DescriptioniKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.Our office is a high-performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. Embark on a journey with iKhokha, where we share a...
Other Location- Durban, South AfricaLanguage- English*** Job Advert:What you’ll be doing in this role- Leading, developing and coaching a team of Quality Analysts/Team Leaders- Managing team performance in line with objectives and metrics- Delivering/overseeing QA induction training and accreditation, check the checker activity on QA and QA coaching- Leading/overseeing account Quality...
MagicOrange is a globally recognized leader in the IT Financial Management Software market, as acknowledged by Gartner. With customers and a strong presence on four continents, we are a Software as a Service (SaaS) provider in a high growth phase. Our mission is to empower individuals and organizations, making them more valuable through our innovative software solutions. Location: Durban –...
About Us At Hyrax, were a fast-paced, creative, and aggressive performance marketing agency focused on driving results through paid media. With offices in London and South Africa, we build campaigns that convert, combining intuition, data, and raw grit. Were a small, elite team of winners, and were looking for someone hungry to join us at the starting line and grow into a full-fledged Media...
General Role Description: The UAT (User Acceptance Testing) Tester plays a crucial role in the software development lifecycle, ensuring that the final product meets both the business requirements and the end-users' needs before it is released to the market. Working within the Quality Assurance (QA) team, the UAT Tester collaborates closely with business analysts, developers, and project managers...
"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management...
General Role Description: The UAT (User Acceptance Testing) Tester plays a crucial role in the software development lifecycle, ensuring that the final product meets both the business requirements and the end-users' needs before it is released to the market. Working within the Quality Assurance (QA) team, the UAT Tester collaborates closely with business analysts, developers, and project managers...