senior operations manager jobs in Ethekwini

Join our high-performing team and lead the way in driving operational excellence and sales success! We're looking for an experienced Senior Operations Manager to oversee and optimize our BPO and sales delivery teams in the Outbound Telco space. You'll be responsible for delivering revenue growth, improving efficiency, and ensuring outstanding client service - all while leading and developing a...

The Senior Operations Manager is accountable for growing and maximising the profitability and satisfaction of existing and new client relationships through a team of up to 300 agents, led by Operations Managers and Team Leaders. This role is central to creating a high-performance culture where teams are engaged, valued, recognised, and rewarded for consistent performance. Delivery of contractual...

Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Salary:Senior Operations ManagerLocation: Richefond Circle, DurbanSalary: up to 100,000 per month DOEHours: Monday to Friday 9-6This is a permanent full-time role as a Senior Operations Manager in our Richefond Circle, South Africa office. The role is on-site.Who we are:Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft,...

A leading security services provider based in Durban is looking for an experienced Branch Manager for their Witbank branch. The Branch Manager will oversee daily operations, ensuring compliance with security protocols, managing staff, and developing client relations. Candidates should have substantial experience in the security industry, financial acumen, and excellent leadership skills. This is...

A top talent recruitment agency is seeking a Senior Operations Manager based in Durban. In this role, you will deliver operational and commercial performance metrics by managing a team of Operations and Team Managers. Key responsibilities include achieving KPIs, maintaining client relationships, and driving a sales culture. Ideal candidates have a Matric qualification and experience in BPO...

A digital marketing agency in Durban is seeking a Senior People Systems and Operations Manager to optimize HR systems and processes. The role involves managing the HR technology stack, ensuring data quality, and driving process improvements. Ideal candidates will have hands-on experience with Sage People, excellent data analysis skills, and the ability to enhance operational efficiency. This...

A food manufacturing organization based in Cato Ridge is seeking a Senior Operator to oversee the smooth operation of the blue zone, which includes monitoring production processes and ensuring quality standards. The ideal candidate should have a Matric/Grade 12, at least 3 years of operational experience, and knowledge of Syspro and food safety standards. Strong administrative skills and...

Purpose of the Job:To perform all operational activities utilizing plant equipment and resources in a safe manner and in an accordance to company policy procedures Who You Are: - You are Work focused, Have the right attitude to work, Positivity, and ability to accept changes - You are an expert at Executing instructions - Customer service - Time Management - You are passionate about Teamwork /...

This will be to do sea and air imports and exports Register files Book shipments Issue transport instructions and plan pick-ups/container packing/deliveries Follow up with warehouse team for pictures and goo receipt voucher Manage groupage consolidations Manage and handle hazardous/OOG/special cargoes Frame and submit customs entries Track and trace shipments Invoicing Matric Minimum 5-7 years...

Operations Manager | Durban | Permanent Drive operational excellence across multiple sites while leading front-line teams to deliver outstanding service. If you enjoy getting into the details, building strong client relationships, and keeping operations tight, this role is for you. As Operations Manager, you will take full responsibility for the day-to-day management of cleaning and outsourced...

Lead client projects at a boutique branding studio, manage clients, freelancers, and timelines with confidence. Up to $3,500/month | Full-time | Fully Remote | EST hours Click here to watch the video from the Founder of CROSBY. I’m Victoria Crosby, founder of CROSBY. We’re a small, senior team doing around $1M/year, partnering with start-up companies in New York and San Francisco to build...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 28, 2026 ROLE PURPOSE - To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs) MAIN OUTPUTS - Manage the operational activities of the area to support and contribute to the company strategic plan and long-term...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 20, 2026 - The OM will support the overall effective operational delivery of managing complex customer complaints, to meet internal and client-led demands by demonstrating strong leadership, operational and management capability. Job Responsibilities People Management - Managing performance and achievement of...

ROLE PURPOSE To implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the SLA. MAIN OUTPUTS - Responsible for driving integrated Facilities Management (FM) services and strategy for the Client - Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA) - Implementation of an effective...

Duties include, but are not limited to: - Provide strategic leadership, direction and overall management - Identify business opportunities within the industrial sector - Liaise with clients and execution teams regarding scope of business - Prepare annual budgets and strategic plans and ensure effective control thereof - Review financial forecasts and report on variances - Co-ordinate activities...

A well-established casket manufacturing company seeks to employ a Operational Strategic Sales Development Manager - Conduct market research and identify customers, potential business development and opportunities for expansion. - Develop an in-depth knowledge of the company’s products and value proposition to negotiate with stakeholders. - Building strong, healthy, lasting relationships with...

Job Title:Operations Manager - German Job Description:The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.- Essential Functions/Core Responsibilities: - Selecting, training, developing, and managing performance of direct reports and...

A leading service provider in Umhlanga Rocks is seeking a Senior Operations Manager to optimize BPO and sales delivery teams. You'll focus on revenue growth, improve efficiency, and develop a high-performance team. The ideal candidate has at least 5 years in sales operations, with strong analytical and stakeholder engagement skills. Benefits include comprehensive health insurance and access to...

A leading recruitment firm seeks an experienced Senior Operations Manager based in Durban, KwaZulu-Natal. This role is critical for maximizing client satisfaction and profitability, leading a large team of agents. The ideal candidate should have a Matric qualification and a minimum of 5 years' senior leadership experience in the International BPO sector. The position involves ensuring high...