customer experience manager jobs in Franschhoek

General Manager required for a Luxury Boutique Hotel in the Franschhoek region. Main Responsibilities: - Ensure world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback. - Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and...

Claims & Customer Experience Expert (Must know/love cycling/bicycles) Join a specialist cycling insurance team supporting Australian customers Stellenbosch | R20,000 to R30,000 Basic + Commission About Our Client This cycling-focused InsurTech business provides specialist insurance solutions to a passionate customer base across Australia and New Zealand. Operating from Stellenbosch, the team...

This role is central to managing and expanding relationships with digital and banking payment networks, with a strong focus on optimising transaction performance, strengthening partnerships, and supporting sustainable business growth. The successful candidate will be a strategic, commercially minded professional with deep experience in the fintech, banking, or payments ecosystem. They will take...

Reference: 8062 SJConsultant:Sone Johnson- Your responsibilities will include capturing data from their existing provider using Excel, ensuring their smooth setup, and providing training to help them navigate the platform.- The Customer Relationship Manager is responsible for engaging with clients by building and preserving trusting relationships.- Responsible for helping new customers get up and...

Duties: Welcome and introduce guests Check-in and check-out guests Pass all relevant guest information on to various departments as required Assist guests with bookings, tours and transfers, build and create guests itineraries Ensuring that all guest information and rates are correct Guests liaison to all outside guests and assist the restaurant when needed Update guests profiles Report to the...

No Experience? No Problem! We Train You! Are you ready to kick-start your career and make money while learning? Join our fast-growing team where your hustle and attitude matter more than your resume. We’re looking for energetic, outgoing individuals who are excited to talk to people, build relationships, and grow in a fun and supportive environment. What You’ll Do: - Talk to potential...

Overview Job Title: Central Financial Accountant Location: Central office Description: We are seeking a skilled and experienced Central Financial Accountant to join our team. The ideal candidate will have significant experience in the food industry and a strong understanding of financial principles and practices. Responsibilities: Manage all aspects of financial accounting, including...

An exclusive wine estate in Cape Winelands area is seeking a Guest Experience Hostess to join their front-of-house team on a fixed-term seasonal contract. The successful candidate will be the welcoming face of the venue, ensuring every guest enjoys a warm reception and a memorable dining experience. Requirements - Grade 12; - hospitality-related qualification i - 2-3 years of previous...

Job Title:Customer Care Agent Location:Hybrid (Western Cape -South Africa)Department:Company Overview:Urang Property Management Limited is a London-based property management agency overseeing more than 10,000 residential units across the city and its surrounding areas. To support our growing portfolio, we have built a strong in-house support team, including customer care specialists.Most of our...

What being part of the Sigma Family means for you:What being a part of the Sigma Family means for you!15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.Monthly, Quarterly and Annual awards with marvelous prizes.- ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite...

We are currently recruiting Finnish Speaking Agents in the Somerset West/Helderberg/ Stellenbosch Area. We are a Stellenbosch-based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. If you are tenacious, ambitious, and well-spoken, you could benefit from extensive in-house training and development programs and enjoy the unique...

Our client in Paarl is in need of a junior Customer Support Consultant. The Support Consultant provides high-quality customer and technical support to ensure a positive customer experience and strengthen trust. The role focuses on professional service delivery, effective problem resolution, and maintaining the company’s reputation through excellent customer care. Key Performance Areas Customer...

Duties/Pligte - Ensuring that all administration regarding individual memberships, - Maties Sport and international athletes and teams, as well as visiting sport groups, are completed effectively and timeously; - Receiving and reconciling own cash on a daily basis and completing daily cash-ups as per Standard Operating Procedures; - Completing month-end reports from time to time as and when...

The General Manager is the driving force behind this luxury winelands retreat, overseeing all aspects of operations to ensure exceptional guest experiences, seamless service, and strong financial performance. Balancing strategic leadership with hands on management, they guide and inspire staff, build key partnerships, and maintain the highest standards of hospitality, positioning the property as...

Restaurant Manager – Luxury Wine Estate | Franschhoek Salary: R18,000 – R20,000 per month (Negotiable, Dependent on Experience) Kendrick Recruitment is seeking an experienced and professional Restaurant Manager to join a prestigious luxury wine estate in Franschhoek. Key Responsibilities: • Oversee the daily operations of the restaurant, ensuring exceptional guest service and smooth...

We are currently recruiting Swedish Speaking Agents in the Somerset West/Helderberg / Stellenbosch Area. We are a Stellenbosch based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. If you are tenacious, ambitious, and well-spoken, you could benefit from extensive in-house training and development programs and enjoy the unique...

Customer Experience Expert (Must know/love cycling/bicycles!) Join a specialist cycling insurance solutions team supporting Australian clients Stellenbosch | R20,000 to R30,000 basic + commission About Our Client This specialist insurance solutions company focuses on serving the cycling community with dedicated customer support and smooth policy administration. Operating from Stellenbosch while...

RESPONSIBILITIES Staff Management Manage Hospitality budgets ( Guest house, Tasting Rooms) Oversee estate events Retail procurement – appoint relevant suppliers and selection of products Liaising with media / VIP clients / guests Customer service Positively & actively promote the company services and products REQUIREMENTS A proven track record as an experienced Hospitality Manager Excellent...

We are currently recruiting Customer Support Agents in the Stellenbosch /Helderberg Area. We are a Stellenbosch based contact centre, servicing a wide client base worldwide and we are looking for agents who wish to grow within the company. You will be required to work US hours Benefit from extensive inhouse training and development programs and enjoy the unique and funky work environment.-...

We are currently recruiting Danish Speaking Agents in the Somerset West/Helderberg Stellenbosch Area. We are a Stellenbosch based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. If you are tenacious, ambitious, and well-spoken, you could benefit from extensive in-house training and development programs and enjoy the unique and...