Guest Services jobs in Franschhoek

La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a complete experience and a perfect stay". MAIN...

Duties: Welcome and introduce guests Check-in and check-out guests Pass all relevant guest information on to various departments as required Assist guests with bookings, tours and transfers, build and create guests itineraries Ensuring that all guest information and rates are correct Guests liaison to all outside guests and assist the restaurant when needed Update guests profiles Report to the...

Perhaps you’re looking for a new challenge in a friendly, intimate, non-institutional environment. If so, then consider working in one of Stellenbosch’s most elegant guesthouses, located in a picture-perfect setting of Devon Valley. You must have a true passion for hospitality, share our commitment to provide the finest guest service, and help our team in the relentless pursuit of excellence....

Role Overview: As our Guest House Manager, you will be the driving force behind the success of our operations. You will oversee all aspects of guest relations, staff management, and property maintenance to ensure a seamless and enjoyable experience for our guests. Your responsibilities will include: Managing day-to-day operations, including check-ins, check-outs, and guest...

Are you warm, outgoing, creative, and ambitious? Can you think on your feet when a guest presents a challenge? Our Guest Relations position is more than just a smooth check-in and check-out. It is about building a guest experience that is memorable and unique. You will take the initiative to deliver a wide range of services that guide guests throughout their stay. Processing operational needs,...

Luxury Destination Restaurant | Franschhoek The Role Were looking for a confident, hands-on Restaurant Manager to lead the front of house at one of Franschhoeks standout destination restaurants. This role is about setting the tone on the floor, inspiring your team, and delivering a seamless, memorable guest experience every single service. What Youll Do - Own the daily rhythm of the...

Location: Franschhoek Role Overview: A luxury hospitality group known for sophisticated escapes and unique guest experiences offers dynamic career opportunities to positive, vibrant, and energetic individuals. The Financial Controller is responsible for providing financial control support to the assigned Financial Accountant and Financial Manager, primarily through data capturing and processing,...

The General Manager is the driving force behind this luxury winelands retreat, overseeing all aspects of operations to ensure exceptional guest experiences, seamless service, and strong financial performance. Balancing strategic leadership with hands on management, they guide and inspire staff, build key partnerships, and maintain the highest standards of hospitality, positioning the property as...

Restaurant and Bar Manager (JB5821) Franschhoek, Western Cape R15 – R20,000 CTC + incentives Permanent A well-established, boutique hospitality venue is seeking a hands-on Restaurant and Bar Manager to take full ownership of daily operations, team leadership, guest experience, and overall performance. This is a floor-based role for someone who leads from the front, understands hospitality inside...

Main Responsibilities - Ensure world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback. - Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented. - Daily checks on public areas, rooms and all guest...

La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a complete experience and a perfect stay".MAIN...

Restaurant Supervisor Luxury Hospitality My client is seeking an exceptional Restaurant Supervisor to support the management team within a modern luxury dining environment. This role is ideal for a service-driven hospitality professional who leads from the floor, understands luxury standards, and takes pride in delivering consistently refined guest experiences. About My Client My client...

Duties: Assess client needs, explain treatments, and tailor services for a personalized experience. Perform various spa therapies (massages, facials, body treatments, aromatherapy) according to set standards. Prepare treatment rooms, maintain pristine cleanliness, and adhere to health/safety regulations. Create a calm, welcoming atmosphere, manage appointment schedules efficiently, and offer...

The Maintenance Manager at La Residence is responsible for overseeing all hotel maintenance operations, ensuring that The Royal Portfolio provides an environment for our guests that is of the very highest standards - fully operational, safe, relaxing and enjoyable to be in. This ensures that we live our purpose, which is "To give our guests a complete experience and a perfect stay." Key Areas of...

Restaurant Manager Luxury Hospitality My client is seeking an exceptional Restaurant Manager to lead one of their flagship dining venues within a modern luxury hospitality environment. This role is ideal for a confident, service-driven leader who understands that outstanding restaurants are built on detail, discipline, and deeply personal guest experiences. About My Client My client operates a...

The Night Auditor at La Residence is an important role in the hotel operation, on duty from 22.00 - 07.00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolio's Purpose, which is "To give our guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIES - Adherence to company policies and procedures - Welcoming all...

Hotel Manager Luxury Hospitality My client is seeking an exceptional Hotel Manager to lead one of their modern luxury properties. This role is suited to a confident, service-driven hospitality professional who lives and breathes luxury standards and understands that excellence is delivered through detail, discipline, and genuine guest connection. About My Client My client operates a curated...

Assistant Hotel Manager Luxury Hospitality My client is seeking exceptional Assistant Hotel Managers to join their portfolio of modern luxury properties. This is an opportunity for polished, guest-centric hospitality professionals who understand that true luxury lies in detail, consistency, and genuine care. About My Client My client operates a curated collection of luxury hotels and...

The Assistant Housekeeping Manager at La Residence is responsible for supporting the Head of Department in managing and overseeing their team. Under their guidance, this group of dedicated, passionate professionals strives to consistently meet, if not, exceed the standard operating procedures for the hotel's cleanliness standards, use of amenities and room maintenance needs, to ensure that La...

Financial Controller Luxury Hospitality My client is seeking an exceptional Financial Controller to oversee and manage the financial performance of their modern luxury hospitality operations. This role is ideal for a commercially astute, detail-driven finance professional who understands the balance between financial discipline and supporting exceptional guest experiences. About My Client My...