One of the prominent leaders in the logistics sector is seeking experienced, client orientated and target driven customer service / call centre staff with a great track record to join their team. Position Overview We are seeking a Customer Service Call Centre Representative to join the logistics team. The role involves handling customer inquiries, resolving issues, and ensuring smooth...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality...
Company Description The Automobile Association of South Africa (AA) is a non-profit organization providing motoring and travel services to individuals and businesses. Since pioneering roadside assistance in South Africa in 1930, the AA has expanded its offerings to include motor-related legal advice, roadworthy tests, and technical investigations. The AA is dedicated to improving motoring safety...
Job Description: Posted Monday, July 14, 2025, 11:00 PMAdvanced Call Center Technologies- Job DescriptionTrainerReports To: Manager, Training & QualityDepartment: TrainingFLSA: Non-ExemptPrepared By:Human ResourcesPosition Summary- Under the general direction of the Director of Training & Quality, facilitates company and client training programs for current and new employees.Nature and Scope-...
Advanced Call Center TechnologiesJob Description:TrainerReports To: Manager, Training & QualityDepartment: TrainingFLSA: Non-ExemptPrepared By: Human ResourcesPosition SummaryUnder the general direction of the Director of Training & Quality, facilitates company and client training programs for current and new employees.Nature and ScopePosition reports to the Manager, Training & Quality. Incumbent...
Hospital Risk ManagerPOSITIONS Managed HealthcareDIVISION Hospital Benefit ManagementDEPARTMENT To plan, direct, coordinate, and supervise the delivery of day to day operational activities of the hospital utilization department - to ensure access to healthcare facilities that is cost effective and appropriate for continuous improvement of the Scheme’s member benefits. To ensure cost effective,...
Responsibilities: - Handle incoming calls and inquiries from patients, providing exceptional customer service and addressing their concerns with empathy and professionalism. - Schedule dental appointments, ensuring efficient utilization of dental resources and proper coordination with the dental team. - Verify insurance information, process claims, and handle medical billing tasks accurately and...
Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions,...
ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector who are committed to making a difference in the lives of individuals and families affected by autism. We are seeking a friendly and proactive Call Centre Client Intake Specialist, who will work with their Intake Team during EST Hours. In this role, you will be the...
JOB PURPOSE Conduct outbound policy sales. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Consultant requires a solid knowledge of products and market, their characteristics include a focus on growth of the brand. RESPONSIBILITIES Customer Relationships Development Make calls by telephone to customers...
CFA3/ Medical Escorts (doctors and Nurses) Ungraded Pretoria, South Africa As soon as possible March 3 Under the overall guidance of the IOM Chief of Mission (CoM) in South Africa for administrative matters, and technical supervision and guidance of the Chief Migration Health Officer (CMHO) based in IOM South Africa the incumbent will provide medical escort services to the beneficiary(ies)...
Our Client: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology The Role: The Quality Assurance Manager assures consistent quality of operations by developing and enforcing good, automated business practice systems, validating processes, providing documentation...
Logistics Call Centre Operator Join a high-impact logistics control centre that keeps a national fleet moving, safely and on time. In this role, you will be the first responder for drivers on the road, coordinating roadside repairs, approving diesel, tracking journeys, and ensuring every delivery stays on plan. Your calm under pressure and eye for detail will make a real difference every single...
About Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their...
Employer Description Company specialises in the supply, installation, and maintenance of large-scale commercial heat pump systems. Job Description Your duties will encompass: - Collect operational documentation, such as signed job cards, delivery notes, and time sheets, for client billing and prepare draft invoices for review and processing by the bookkeeper. - Prepare and manage all...
The Coordinator is responsible for managing a designated kitchen section and ensuring that all preparation, service, hygiene, and stock-related tasks are completed to company standards. This role plays a key part in service flow by coordinating orders during service, maintaining product quality, ensuring food safety compliance, and supporting the overall efficiency of the kitchen operation. Key...
Introduction A well-established wholesale clothing manufacturer and retailer is looking for an experienced E-Commerce Operations Coordinator to join their team, based in Midrand, Johannesburg. This is a full-time role for an E-Commerce Operations Coordinator, located on-site in Midrand. The E-Commerce Operations Coordinator will be responsible for assisting and working alongside the E-Commerce...
Introduction A leading Telecommunications company is looking for a Logistics Coordinator to join the team. The Logistics Coordinator will form part of the Order Fulfilment team, and will assist with the coordination of installations, deliveries, collections, stock and warehousing. We are looking for an eager individual who will be willing to go the extra mile, who will be able to take initiative...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality...
Snr Call Centre Sales Manager Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation in a highly competitive sector. Duties and responsibilities: - Lead, develop, motivate, operational teams - Manage the...