The Dialler Strategy & Campaign Operations Specialist is responsible for the end-to-end design, setup, optimisation, and performance management of outbound dialler campaigns across lead generation and debt collection portfolios. This role manages all outbound dialler activity within Omni and Vicidial, ensures accurate integration and data flow into Excalibur CRM, and drives campaign efficiency...
Title of job: Specialist: Campaign Management and Workforce Management Number of subordinates: 0 MTN Job Level: 2 Location of the job: Johannesburg. SA Solid Reporting Line: Manager: Collections 1. Mission/ Core purpose of the Job The core purpose of the Campaign/Workforce specialist is to enhance the Collections function through dialler campaign management, effective and efficient...
Responsibilities: Team Leadership & Management - Lead, coach, and motivate the outbound sales/BDC team to achieve daily, weekly, and monthly targets - Monitor individual and team KPIs including call volumes, appointments booked, show rates, and conversions - Conduct regular performance reviews, coaching sessions, and call listening - Manage staff scheduling, attendance, discipline, and ongoing...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...
Description: Contract Renewal: To effective collect outstanding debt and prevent Bad Debt for Vodacom Corporate, Business and Consumer collection portfolio and ensure that the accounts are paid when due To assist and empower other Vodacom Departments on Collections calls via Real- time Helpdesk in a Blended Contact Centre environment. • To minimise bad debt • To follow up on non-payments • To...
TEAM LEADER X 2 (Municipalities/Government) Understanding Excalibur and strategy Skill set on predictive dialler, campaign building and managing big teams To analyse unsatisfactory items and implement action plans Ensure all deadlines are met Analyse and document for quality assurance To work closely with the team to ensure the team has sufficient phone coverage in relation To requests for leave...
Overall Purpose of the job: To provide a superior service level to internal and external customers via all contact channels and media. Phone lists daily either outbound from landlines or working on dialler to achieve legit set sales or appointment targets with potential clients. Appointments can be either reconnections, new, upgrades, link ups or relocations. Minimum qualifications and...
The Debt Recovery Specialist commands high-pressure environments with authority, driving assertive and decisive interventions to optimise recovery outcomes from a select cohort of distressed debtors. This role is mission-critical, optimising returns from debtors owning property and/or shareholding in going concerns and/or credit active debtors with a premium presage score. Key...
Description To provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operations Hello, Future Dialer Administrator Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent...
5years- Actively seeks out IT trends that are in the market to keep relevant- Maintaining strong internal cross-departmental relationships- Prepare PC and system process documentation- Design, develop, implement, and maintain IT support helpdesk structure to deliver a reliable, high-performance SLA.- Ensure systems comply with industry standards and Corp policies- Maintain all mobile solutions...
1. Data Insights & Performance Analysis, Analyse sales, retentions, and inbound performance to identify trends, gaps, and opportunities. - Review and interpret dialler statistics, contactability, productivity, and agent-level outputs. - Produce clear, actionable insights for leadership teams. 2. Dialler & Campaign Strategy - Develop recommendations for dial attempts, recycling rules, call...
Job Description/Specification Sales Agent/ Consultant Job Title: Sales Agent/ Consultant JOB SUMMARY The Sales Agent at is responsible for initiating and managing relationships with customers, serving customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks. Responsibilities & Duties The responsibility of the Sales...
JOB PURPOSE:The Campaign Specialist is responsible for executing the business unit's strategy and objectives by designing and implementing both voice and non-voice campaigns. This role involves monitoring strategies such as calls and SMS, as well as enhancing and tracking performance within the Collections environment. The role requires a foundational understanding of collections strategies,...
Responsibilities: - Develop and implement the company's Lead Generation strategy. - Coordinate activities for the formulation and execution of lead generation strategies in alignment with the company’s overall business objectives. - Co-ordinate the lead generation campaigns with the various agencies, create the content and platforms for the various lead generation campaigns. - Identify and...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...
Description To provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operations Hello, Future Dialer Administrator Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent...