Responsibilities: - Manage and optimise dialler campaigns and agent capacity - Design and execute omnichannel strategies (SMS, WhatsApp, email, voice, AI) - Develop and deploy AI agents for contact flows - Build real-time dashboards and track performance metrics - Lead monthly performance reviews and drive KPI improvements - Align contact strategies with compliance and legal requirements -...
Job Description Are you a Dialler Manager looking for a new opportunity? A leading retail company are offering a fantastic opportunity to become a part of their team. Requirements: •At least 6 years working experience working in a call centre environment •3 years’ experience in managing operating dialler systems. •Tableau and Presence technology knowledge preferred •Outbound dialling...
Dialler Manager - Pietermaritzburg Our reputable client in the legal collections industry is seeking a highly strategic and analytical Dialler Manager to join their team. Responsibilities: - Manage and optimise dialler campaigns and agent capacity - Design and execute omnichannel strategies (SMS, WhatsApp, email, voice, AI) - Develop and deploy AI agents for contact flows - Build real-time...
We're on the hunt for a Dialler Manager. Are you passionate about managing and optimizing dialler systems within a high-volume outbound call centre environment? Do you thrive in the telemarketing industry? If so, we're eager to learn more about you As a Dialler Manager, you will oversee the management and optimization of the dialler system to ensure efficient and effective campaign performance....
Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
The Dialler Strategy & Campaign Operations Specialist is responsible for the end-to-end design, setup, optimisation, and performance management of outbound dialler campaigns across lead generation and debt collection portfolios. This role manages all outbound dialler activity within Omni and Vicidial, ensures accurate integration and data flow into Excalibur CRM, and drives campaign efficiency...
Let's Write Africa's Story Together Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Supports continuous analysis of processes within sales and distribution and focuses on the successful implementation of processes and enhancements by viewing all changes in a holistic manner. Responsibilities Data Collection and Analysis Produce...
Join Our Tribe! Are you passionate about leveraging data to drive results and enhance customer interactions? Are you skilled in managing dialler systems and optimising data & dialler performance? If so, we have an exciting opportunity for you! Join our dynamic and fast-paced team as a Data and Dialler Professional in the CX Interglobal Group of companies, where you will play a vital role in...
The Dialler Administrator will be responsible for ensuring there is a constant workflow for Contact Centre Operations by managing dialler queues, reports and reporting such results to internal stakeholders, while working closely with external stakeholders to address any technical concerns. Key Responsibilities 1. Dialler Optimization- Ensure that the Presence Dialler and Multi-Media services...
CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are seeking a motivated and dedicated Junior Dialler Administrator to join our night shift team in Cape Town. Key Responsibilities: - Manage and maintain the dialler to maximize campaign performance. - Collaborate and report to the operations manager...
Key Responsibilities : Technology availability, stability, and incident management - Ensure high availability of all production systems supporting operations (voice, CRM, diallers, WFM, QA tools, reporting, connectivity) - Own incident management end-to-end: triage, escalation, resolution, RCA, and preventative actions. - Maintain a live operational risk register for IT and communicate exposure...
Job Title: Head of Dialler and Data Management Company: CallForce Location: Cape Town Reports to: Executive Leadership Role Overview The Head of Dialler and Data Management leads dialler strategy, campaign execution, and data operations across CallForce’s national BPO sites. This senior role ensures dialler platforms run smoothly, lead data is high-quality and compliant, and performance...
We are seeking an experienced Database Manager (SQL) to own and manage mission-critical SQL databases supporting financial-services contact-centre operations. The role is responsible for ensuring data integrity, performance, security, and compliance across systems that handle consumer financial information, call-centre activity, lead management, and regulatory reporting. This position is suited...
Senior Manager: Secured CollectionsRequisition: 139615Title: Senior Manager: Secured CollectionsClosing date: 26 May 2025Location:SandtonRecruiter: William Mtsweni- Job Family- Credit- Career Stream- Credit Collections- Leadership Pipeline- Manage ManagersJob Purpose- To lead, manage and monitor the implementation of best practices in credit collection strategies and processes, utilising all...
Title of job: Specialist: Campaign Management and Workforce Management Number of subordinates: 0 MTN Job Level: 2 Location of the job: Johannesburg. SA Solid Reporting Line: Manager: Collections 1. Mission/ Core purpose of the Job The core purpose of the Campaign/Workforce specialist is to enhance the Collections function through dialler campaign management, effective and efficient...
A bit more about the Opportunity...:What your Day to day will look Like.... You will be responsible for leading and evolving Sigma’s Realtime function across multiple clients, skills and channels. You will be responsible for overseeing the continued development of tools and methodologies that will drive conformance/adherence and SLA’s in line with client contracts and business expectations. You...
JOB SUMMARY The Campaigns manager at IconAF is responsible for, maintaining all campaign schedules and ensuring the success of every campaign that is assigned to the branch that they are custodians of The responsibility of the campaign Manager is not exhaustive and may change from time to time as decided by Management. Business Responsibility:1. Ensure that all systems are functional by...
Key Responsibilities: - Ensuring that monthly sales targets and KPI’s are met by managing the portfolio to achieve the team’s & shifts targets in line with the Brand(s) product requirements - Cost management and optimization of the department’s budget by managing expenses within budget/projections in a cost-effective way. - Maintaining and enhancing the portfolio compliance standards &...
The Campaign manager at P3 People is responsible for, maintaining all campaign schedules and ensuring the success of every campaign that is assigned to the branch that they are custodians of. The responsibility of the campaign Manager is not exhaustive and may change from time to time as decided by Management. Business Responsibility:Ensure that all systems are functional by logging onto the...
IT Manager – Cape Town Job Purpose: The IT Manager is responsible for managing and supporting all IT operations within our Cape Town offices, while supporting the broader national IT team, ensuring the availability, stability, and security of systems in the Cape Town operation. The role focuses on delivering effective IT support for operations, maintaining infrastructure, and ensuring compliance...