Functieomschrijving - Job Profile Summary - The Senior Avaya Support Engineer (L4) is responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems to ensure the restoration of...
Job Description Are you a Senior Infrastructure Engineer based in Durban, seeking a new and challenging opportunity? This may be the position you have been searching for! Requirements: •Internationally recognized Microsoft Qualification •F5 and/or Fortinet •CCNA and/or CCNP and/or JNCIA and/or JNCIS and/or FCNSA qualification •Linux+ or equivalent course Yes VCP certification •7+ years in...
Our client in the BPO Call Centre is urgently looking for a Network Manger: This is a SME (Subject Matter Expert) role that ensures a seamless IT Network Management , helping business growth and creating value for business and their clients through IT intervention. Basic Requirements: - 10+ years of experience in Networking and Network security technologies with minimum 3 years in above...
Primary Purpose This position aims to maintain and improve customer service quality at Bidvest Bank's Customer Call Centre. The Quality Assessor monitors customer interactions for compliance and service standards, gives feedback and coaching to agents, and analyses performance trends. They generate quality reports, advise management on system effectiveness, and recommend improvements to enhance...
Key purpose: As a business, we are going through a period of Transformation and are continuing to bolster the IT function from the company's IT centre of excellence in Glasgow. Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and support of the on premise & cloud hosted...
Overview: Ensuring that Teleperformance IT support procedures are followed. 1st line IT support, answering helpdesk calls and allocating resources. Supporting Windows 10 endpoints and Microsoft Office 365. Laptop maintenance, OS imaging & rebuilding. Deploying Anti-virus software to endpoints. Deliver all assigned project tasks within the agreed timescale. Ensuring documentation and...
About Reflex Established in 2000 in South Africa, Reflex has evolved from modest origins to become a distinguished provider of Information and Communication Technology (ICT) solutions. We specialise in delivering innovative ICT solutions across various industries, earning a sterling reputation for our excellence in the retail sector and beyond. With a robust network of partnerships, we pride...
Dispatcher (IT Operations & Service Coordination Specialist) Global MSP | Remote-First | Night Shift–Friendly | Full-Time About Netsurit Netsurit is a global Managed Services Provider helping businesses grow, scale, and stay secure without the day-to-day IT noise. We support mid-market and enterprise clients with modern, secure, and reliable IT services — allowing them to focus on what matters...
Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
Job Title: Technical Manager – Workspace Automation Location: Mbombela Employment Type: Permanent, Full-time Salary Range: R25,000 – R45,000 per month (negotiable based on experience) + benefits (Company vehicle, Commision, Company Phone & Laptop) Company Overview: We are a leading Office Automation solutions provider specializing in integrated systems for corporate, commercial, and...
Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Services Advisor to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. The Cloud Services Advisor, reporting to the regional...
Senior Manager: Secured CollectionsRequisition: 139615Title: Senior Manager: Secured CollectionsClosing date: 26 May 2025Location:SandtonRecruiter: William Mtsweni- Job Family- Credit- Career Stream- Credit Collections- Leadership Pipeline- Manage ManagersJob Purpose- To lead, manage and monitor the implementation of best practices in credit collection strategies and processes, utilising all...
Job Opportunity- A position is available at Santam Broker Solutions: Operations - Shared Servicesfor a Quality Assurance Consultantto be based in Cape Town / Johannesburg.- Job Purpose- The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to policies, procedures and customer experience whilst...
Contax360 BPO Solutions is a global leader in contact center services, offering exceptional customer care across diverse markets. We are growing rapidly and seeking a skilled Senior Workforce Manager to oversee our Workforce teams across Jamaica, the United States, and South Africa. Now Hiring For: Senior Workforce Manager Role Overview The Workforce Manager is responsible for managing real-time...
Job Purpose: We are seeking a skilled IT Technician to provide hands-on technical support across multiple BPO campaigns. This role ensures smooth, secure, and reliable IT operations for both on-site and remote users, supporting hardware, software, networks, telephony, and endpoint security. The ideal candidate thrives in a fast-paced environment, has strong problem-solving skills, and is...
Overview: Ensuring that Teleperformance IT support procedures are followed. 1st line IT support, answering helpdesk calls and allocating resources. Supporting Windows 10 endpoints and Microsoft Office 365. Laptop maintenance, OS imaging & rebuilding. Deploying Anti-virus software to endpoints. Deliver all assigned project tasks within the agreed timescale. Ensuring documentation and...
Functieomschrijving - MS Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L2) are able to restore service to clients. Their primary objective is to proactively review client...
Key purpose: To manage a team of planners to deliver the planning and real time cycle for operational accounts, delivering cost effective resource models that ensure financial as well as operational performance. Duties and responsibilities: - Overall responsibility for capacity plans, FTE plans, attrition analysis and recruitment numbers - Design, implement and distribute shift patterns and...
Job Description Are you a Senior Infrastructure Engineer based in Durban, seeking a new and challenging opportunity? This may be the position you have been searching for! Requirements: •Internationally recognized Microsoft Qualification •F5 and/or Fortinet •CCNA and/or CCNP and/or JNCIA and/or JNCIS and/or FCNSA qualification •Linux+ or equivalent course Yes VCP certification •7+ years in...
Functieomschrijving Are you looking for a new challenge? Are you tired of working long hours and feeling like you are not making an impact? We believe this Avaya Engineer role was created for you! As an Avaya Engineer, you'll be responsible for the information technology (IT) support of our business. You will provide IT technical support to all teams within the organisation and ensure that they...