helpdesk administrator jobs in Gauteng

Purpose of the Role: To manage and coordinate all facilities-related service requests, ensuring efficient task allocation, communication, documentation, and compliance with internal processes and service level agreements. Key Performance Areas (KPAs): Helpdesk Processing - Receive, log, and track all facilities-related service requests via email, WhatsApp, or phone. - Ensure accurate and...

Our Client A Global tech firm is seeking a Senior Helpdesk Technician to join their team in Pretoria on a contract basis. They offer stability, growth, attractive rates and a great working environment. Job Summary The Senior Helpdesk Technician provides advanced technical support to end-users, ensuring efficient resolution of IT-related issues. This role involves mentoring junior technicians,...

Job Summary The Senior Helpdesk Technician provides advanced technical support to end-users, ensuring efficient resolution of IT-related issues. This role involves mentoring junior technicians, managing escalated tickets and contributing to system improvement. Responsibilities - Serve as the primary escalation point for complex technical issues across hardware, software and network...

Purpose:The Helpdesk Technician is primarily responsible for providing technical support and advice to customers (internal and external) via the telephone. Responsibilities: - Accurately allocate on site tickets to the relevant technician/branch/contractor within 30 minutes of call received. - Perform remote troubleshooting through diagnostic techniques and pertinent questions. - Determine the...

Purpose statement:To provide assistance to the helpdesk and support manager and the support team in the execution of their duties and to serve as an interface between the clients and the sales representatives. Helpdesk administration:Attend to pharmacy queries and problems when received in a timely manner and supply customers with updates, feedback, or resolutions.Schedule technical and new...

About Us:Tsebo Facilities Solution is looking for a Helpdesk Operator to receive the calls made at the helpdesk and log the calls required accurately and professionally. To allocate the calls to the correct facilities manager and In-house team member and ensure that the call is actioned, closed and followed up if required. To maintain communication with the person logging the call to ensure they...

Our client is seeking a skilled Level 2 IT Helpdesk Technician to provide advanced technical support and troubleshooting for end-users across the organization. This role serves as an escalation point for Level 1 technicians and requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering high-quality customer service. The ideal candidate will be...

Responsibilities: - Diagnose and resolve hardware and software issues, such as computer crashes, network connectivity problems, printer malfunctions, and software configuration errors. - Set up and deploy new workstations, ensuring proper installation and connectivity. - Create and manage user accounts, passwords, and access rights within our IT systems. - Assist with the maintenance and...

Provide first-line technical support, troubleshooting, system monitoring, and maintenance for all criticalsystems and infrastructure within the Physical Security Control Room environment. This includes AccessControl, CCTV (Video Management Systems), intrusion alarms, perimeter monitoring technologies, intercomsystems, and associated communications platforms to ensure seamless operational...

Key Performance Areas: Business Applications Administration 30% System Workflow Management 20% Data Management 20% Incident and User Support 20% Digital Transformation Initiatives Support 10% Competency Requirements for Position Knowledge: Application Configuration and Management (Users, Groups, Access, Permissions) SaaS Workflow orientated Platforms CRM, ITSM, Helpdesk Systems (Fresh Service,...

5years- Actively seeks out IT trends that are in the market to keep relevant- Maintaining strong internal cross-departmental relationships- Prepare PC and system process documentation- Design, develop, implement, and maintain IT support helpdesk structure to deliver a reliable, high-performance SLA.- Ensure systems comply with industry standards and Corp policies- Maintain all mobile solutions...

 Job Summary : The main purpose of this position is to provide administration support to the Admin Management Team. To maintain efficiency and administration systems, looking to improve and develop where necessary. A strong communicator who can receive and process complex information in an efficient way and in return pass on required key-information and action points to the Team. The...

To keep offices running smoothly by fulfilling clerical and administrative responsibilities and provide OHS support.Required to prepare for all daily, weekly and monthly tasks to ensure work is timeously completed. Expected to reach certain targets and/or ratios on a daily, weekly and monthly basis.Reception and switchboard management:Greeting customers and other visitors and directing them to...

Job Purpose: Information Technology PACS Administrator, responsible for fulfilling IT PACS Administrative duties. Serve as the first point of contact for end users, doctors and patients seeking technical assistance and medical information over the phone, via the Helpdesk or email. Key Responsibilities: - IT Helpdesk tickets and escalation - Sending of digital reports and support - Computer...

Key Accountabilities or Principal Responsibilities Primary Duties Manage designated site: - Waste Management - Cleaning, Hygiene & Pest Control - Indoor Plants - Events Management - Boardroom management (including boardroom bookings) - Manage staff and sub-contractors - Manage contractors - Client liaison - Invoicing submission and control - Management Reports - Manage and co-ordinate general...

Technical Support Provide first-line support for all IT helpdesk queries (onsite and remote). Troubleshoot and resolve hardware, software, account, and basic network issues. Install, configure, and maintain laptops, desktops, mobile devices, and peripherals. Support operating systems, business applications, productivity tools, and email platforms. Assist with user account setups, password resets,...

Job Description - To provide immediate first line support and daily assistance of all IT related issues - Assisting the regional IT Managers and the Head of IT with all IT related functions. - Troubleshooting and problem solving of user issues (Local and remote) - Maintaining company IT standards and procedures, network security and confidentiality of information. - Hardware and Software -...

Key Responsibilities - Infrastructure & Systems: Manage servers, endpoints, networks, and software; drive performance, uptime, backups, and DR. - Cybersecurity & Compliance: Implement firewalls, antivirus, and data-protection controls; conduct risk assessments and audits; ensure POPIA compliance. - Applications: Support practice management systems (e.g., LexisConvey, AJS, GhostPracticeor...

An established company within the financial sector is seeking to hire a highly skilled and experienced Service Desk Lead to join their team. This is an excellent opportunity for an individual with excellent verbal and written communication skills to grow their career within a reputable organisation. Your: Education: - Matric - Relevant IT diploma or degree - Minimum of 5 years helpdesk...

Role: Responsible for the administration, configuration, maintenance of our clients SaaS platforms and their data. Contribute to the development, implementation and integration of SaaS applications, databases and reporting functionality. Collaborate with the Digital Transformation team, ensuring system stability, upkeep and progress on our clients digital journey and milestones are achieved...