problem incident manager jobs in Gauteng

Brief description The main purpose of this position is to manage the Problem and Incident Management processes to reduce the impact of IT incidents on end users. This includes tracking IT incidents, performing trend analysis, conducting post-mortems after major incidents and organising the problem management team to carry out root cause analysis. Detailed description- Prioritise and escalate IT...

ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...

This details all the information about the job posting.- Share this job as a link in your status update to LinkedIn. Do you see a future that includes more?More exposure to innovative technologies, more personal growth, more experience?Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.: - Job Title- Problem Manager-...

Job Description:The role is a key role within IT Service management. As the Problem Manager, you will be responsible for preventing incidents from happening as well as minimising the impact of incidents that can’t be prevented. This role identifies, prioritizes, and assigns responsibility for problems and then manages them through the entire process to solution. A key part of the role is creating...

Functieomschrijving The Problem and Escalation Manager is required to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors. This role also integrates with change management, incident management, and configuration management. Key Role Responsibilities: - Analysing historical data to identify and...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management...

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We're also rapidly growing and are looking for top-tier candidates who share our four core values: - We are team players,...

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer. What you'll...

IZI South Africa, a leading South African cash management and secure logistics company offering services such as cash-in-transit (CIT), cash supply, cash processing, and ATM management, is seeking an experienced and solutions-driven IT Systems Manager to join our team at our Head Office - Centurion. The successful candidate will be responsible for effectively managing the outsourced services...

Your expertise as an SAP Quality Management Specialist with regards to functional support, configuration, and optimisation of SAP Quality Management (QM) processes within the landscape, ensuring compliance, integration and support of business operations across procurement, production, maintenance, and logistics will position you for a conversation! SCOPE OF WORK:Business Process Enablement -...

Job Description: The Information Security Manager will lead our clients cybersecurity strategy, governance, and operations across a hybrid cloud infrastructure. This includes managing Microsoft security capabilities, integrating firewall technologies, overseeing the Cyber Security Operations Center (SOC), and ensuring compliance with regulatory and industry standards. The role also includes...

Location: Hybrid Employment Type: Full-Time Industry: Information Technology | IT Services | IT Operations About the Role WatersEdge Solutions is partnering with a technology-driven client to recruit an IT Service Delivery Manager responsible for ensuring the consistent and high-quality delivery of IT services. This role requires a proactive and detail-oriented professional to oversee service...

The position is responsible for managing, planning, and coordinating Transport operations, which includes delivery and driver management. Financial Responsibility " Ensure costs are captured in the month incurred (Labour, Vehicle R&M, Stock Losses, Fuel). " Ensure unprocessed costs are accrued in the month incurred. " Ensure monthly transport department expenditure is maintained within budget a...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

ROLE PURPOSE ROLE REQUIREMENT- Ensure that the Problem Management process is conducted correctly.- Ensure that the Problem Management KPIs are met.- Ensure that the Problem Management process operates effectively and efficiently.- Ensure that Problem Management Staff are empowered in their jobs.- Ensure that process, procedure and work instruction documentation is up-to date.- Provide management...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

ROLE PURPOSE As part of the Customer-facing Nexio SOC team, the Cybersecurity Incident Manager is a crucial role within an organization's cybersecurity team. The primary responsibility of the Cybersecurity Incident Manager is to detect, respond to, investigate, and mitigate cyber threats and incidents that occur within the organization's network and information systems. The Cybersecurity...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...