About KeenAt Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative,...
WFM Scheduler Are you passionate about precision, planning, and performance? Join our vibrant and youthful Customer Services team as a WFM Scheduler! We’re on the hunt for a confident, proactive individual with at least 6 months of experience in workforce planning, scheduling, or forecasting. What You’ll Do: 1. Workforce Planning • Completes Agents schedules within agreed timeframes and in...
Company Description: About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...
Role Purpose Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication. Requirements - Matric / Grade 12 - Essential - 3-year degree in Mathematics, Statistics or Operations Management - Desirable - Applicable technology certification - Desirable - 1 - 2 years experience as a scheduler or similar position. - 2 - 5...
At Altron Digital Business , we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business. Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow. We're committed to providing the best solutions to save money and help our clients' business grow with a robust IT ecosystem that...
Listing reference: track_ Listing status: Online Apply by: 10 December 2025 Position summary Industry: IT & Internet Job category: Customer Service Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction The Resource Planner will be responsible for daily Alvaria WFM updates and administration, intraday processes, agent scheduling, call...
Position Summary Industry: IT & Internet Job category: Customer Service Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction The Resource Planner will be responsible for daily Alvaria WFM updates and administration, intraday processes, agent scheduling, call /staffing, results forecasting to drive and maintain Service Level objectives and...
Contax360 BPO Solutions is a global leader in contact center services, offering exceptional customer care across diverse markets. We are growing rapidly and seeking a skilled Senior Workforce Manager to oversee our Workforce teams across Jamaica, the United States, and South Africa. Now Hiring For: Senior Workforce Manager Role Overview The Workforce Manager is responsible for managing real-time...
Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and...
JOB PURPOSE The Senior Store Manager will be responsible for the day-to-day management of the retail store. The job responsibilities include the co-ordination and recruitment, training and management of staff, receiving of stock, merchandising, stock loss prevention, controlling expenses and management of all areas of store operations. The Senior Store Manager is also responsible for establishing...
Title of job: Specialist: Campaign Management and Workforce Management Number of subordinates: 0 MTN Job Level: 2 Location of the job: Johannesburg. SA Solid Reporting Line: Manager: Collections 1. Mission/ Core purpose of the Job The core purpose of the Campaign/Workforce specialist is to enhance the Collections function through dialler campaign management, effective and efficient...
TransUnion's Job Applicant Privacy Notice What We'll Bring:This role based in the GCC, is responsible for contributing to the creation and execution of the Operations strategy, to drive operational efficiency. To lead and develop multiple teams, work closely with International leaders, TU business units and be accountable for delivering against expense and revenue budgets. Responsible for...
Purpose Youll lead our World Class Service Delivery Centre of 600 FTE and growing, located in the centre of Johannesburg. A highly effective Leader in an energetic results orientated environment, youll own a turnkey organisation; everything from recruitment, management, commercial performance, and campaign delivery will lie within your accountabilities. Youre not just responsible for delivering...
ROLE PURPOSE Maintaining the Site Maintenance on Vodacom sites as per the required Scope of Work as specified by the Customer. Drive planned preventative, corrective and emergency maintenance on all non-network infrastructure such as Air-Conditioning, Electrical plant and general infrastructure to give effect to the business maintenance strategy and client service standards. Providing technical...
Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to...
What You’ll Do as a Transport Administrator & Coordinator This role is more than just scheduling—you’ll be the heartbeat of our staff transport operation , ensuring safety, efficiency, cost control, and seamless communication across the business. Your Key Responsibilities: Plan & Coordinate Daily Transport Create, manage, and optimize daily pickup and drop-off schedules for all staff and...
Empowering Africa’s tomorrow, together one story at a time.- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryThe purpose of the Real-Time Analyst (RTA) role...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...
ROLE PURPOSE To manage day-to-day service operations, escalations, service levels, service quality, and acting when necessary to ensure the operation runs effective and efficient. MAIN OUTPUTS SLA and Operations management- Oversee SLA and day-to-day escalations and ensuring that targets are met as per the Vodacom FFO contract.- Drive VTTR with Dispatch Agents and Operational team to ensure...