Are you a quick-thinking, analytical specialist who thrives in a fast-paced environment? Do you have a passion for ensuring seamless, high-performance customer service? Join a leading global company that enhances the travel and lifestyle experiences of over 400 million consumers through world-class services like airport experiences, loyalty, and insurance. Their client partners with major brands...
Job Title: WFM Associate Director - South Africa Job Description The WFM Associate Director is responsible for overseeing all aspects of workforce planning, real-time management, and resource optimization across South Africa. The successful candidate will provide leadership to an accomplished workforce management team, collaborate with various departments, and shape the direction of the WFM...
Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and allocation of resources, ensuring adequate staffing levels to meet operational needs, and optimizing productivity...
A Data Scientist will often work as part of a multidisciplinary team, using data and analytics to inform and achieve organisational goals, exploring existing and new data using a range of statistical tools and techniques. Job Description Data Scientist Job Purpose: You will provide high-level strategic and tactical insights to identify, prioritise, and drive improvement initiatives....
AltGen is looking for a strategic, creative, and commercially astute Brand Strategist to own and elevate our content ecosystem across Africa and the UK. This role is for someone who can combine storytelling, design, digital performance, and brand governance and translate all of that into measurable business impact across Recruitment, Workforce Management (WFM), and Employer of Record (EOR)...
Job Description The Real-Time Analyst is responsible for monitoring, analyzing, and reporting on real-time contact center performance to ensure optimal staffing and service levels. This role supports operational efficiency by managing intraday schedules, tracking adherence, and providing actionable insights to maintain client and business KPIs. Requirements - Matric (Grade 12) required;...
Collinson is a global, privately-owned company focused on enhancing travel experiences. It serves over 400 million consumers through services in airport experiences, loyalty and customer engagement, and insurance. It operates Priority Pass, the world’s leading airport lounge and travel experience program, offering access to 1,500+ experiences across 650+ airports in 148 countries. Collinson...
Overview Ten exists to become the world’s most trusted service provider. As Workforce & Operations Manager, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short, medium, and long-term time periods. Supporting a large global operation with constantly changing volume,...
Continuous Improvement Manager Continuous Improvement Manager Req ID#: 408091 Cape Town, South Africa, ZA Job Description: ABOUT FOUNDEVER Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology...
A bit more about the Opportunity...:What your Day to day will look Like.... You will be responsible for leading and evolving Sigma’s Realtime function across multiple clients, skills and channels. You will be responsible for overseeing the continued development of tools and methodologies that will drive conformance/adherence and SLA’s in line with client contracts and business expectations. You...
Oryx Desert Salt, an FMCG company based in Muizenberg, urgently seeks your leadership expertise and entrepreneurial nature as a general manager to manage a growing international business. Your role will entail managing the commercial, financial, and operational aspects of the business alongside the founder and CEO, who will assume full responsibility for sales, marketing, and new product...
Key Responsibilities: - Ensuring that monthly sales targets and KPI’s are met by managing the portfolio to achieve the team’s & shifts targets in line with the Brand(s) product requirements - Cost management and optimization of the department’s budget by managing expenses within budget/projections in a cost-effective way. - Maintaining and enhancing the portfolio compliance standards &...
ABOUT FOUNDEVER Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the...
Description Are you ready to make a significant impact in the healthcare sector? Concentrix is partnering with a leading non-profit American healthcare company, and we are looking for a dynamic Planning and Scheduling Manager to join our team in Cape Town. Why Join Us? - Collaborate Globally: Work with both onsite and offshore teams to drive CRM contact performance and workforce management...
Functieomschrijving The Network Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their...
This is your chance to join CallForce, a fast-growing entrepreneurial BPO business that is flexible and agile. Carve out your place on our successful journey and secure your exceptional career growth protectory for the coming years by bringing your excellent BPO sales and management experience to complement our team. Our Cape Town operation has this exciting opportunity for you to head up...
Responsibilities - Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience - Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence - Coordinate with outsourced sites on SL management and keep the WFM team...
Overview We are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing the day-to-day operations of the Workforce Management team. Strong leadership, in-depth knowledge of workforce management processes, and the ability to drive operational efficiency and performance are...
You will report to the general manager and CEO and be responsible for the following:OperationsHandle all shipping for exports and importsManage daily transport, courier logistics, and related costsAssist the food safety team leader in managing the food safety systemEnsure accurate bills of materials (BOMs) and transactions on the ERP systemStock, production, and procurementOversee and check the...