helpdesk technical support jobs in Midrand

FusionTek is a Managed Service Provider (MSP) with offices in multiple US locations and team members globally. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We're also rapidly growing and are looking for top-tier candidates who share our four core values: - We are team players, collectively working...

Purpose:The Helpdesk Technician is primarily responsible for providing technical support and advice to customers (internal and external) via the telephone. Responsibilities: - Accurately allocate on site tickets to the relevant technician/branch/contractor within 30 minutes of call received. - Perform remote troubleshooting through diagnostic techniques and pertinent questions. - Determine the...

ROLE PURPOSE The VoIP Fraud & Technical Support Specialist is responsible for detecting, investigating, and resolving VoIP fraud incidents as well as providing advanced technical support for VoIP platforms. This role ensures service continuity, protects customers from fraud exposure, and supports the stability of VoIP systems through proactive monitoring, troubleshooting, and close collaboration...

The main objective of this role is to give technical support to customers/clients, as well as the technical team regarding solar installation and sales. This role would also include assisting with repairing, and/or replacing of the product after the installation has been conducted. Role/Responsibilities:Responsible for pre-sale and after-sales technical promotion work including installer...

Job Description Position Overview The Senior Technical Support Executive will be responsible for delivering advanced technical support, handling complex IT infrastructure issues, and leading deployment/implementation activities across client environments. This role requires deep handson expertise in networking, servers, virtualization, cloud platforms, security, surveillance systems, and...

Required Experience · 8-10+ years in enterprise backup operations, including 3-5 years in a leadership role managing teams of 5-10 engineers across multiple clients.​ · Hands-on expertise with Veritas NetBackup (upgrades, troubleshooting, replication), Commvault (CommServe migrations, encryption keystore management, database restores), and secondary tools like Veeam. · Proven track record...

The Technical Administrator will be responsible for processing all admin for the Technical Team. Areas of Responsibility Quotes: Process quotations as per RFQs received from the Team or standard service hours Ensure correct pricing quoted per modality, obtain selling prices for parts if required Follow up with customers on quotes sent and not yet accepted Technical Call Centre & General...

Responsibilities: - Lead and mentor a team of engineers, fostering a culture of collaboration, innovation, and continuous learning - Collaborate with cross-functional teams to define and execute the technical roadmap, aligning with business objectives and customer needs - Drive the design, development, and optimization of our platforms, ensuring scalability, reliability, and security - Provide...

Minimum requirements: - Bachelor's degree in Computer Science, Information Technology (IT), Network Administration, or a related engineering field - Good knowledge of Cambium, Mikrotik and Ubiquiti equipment is essential - Basic understanding BGP, OSPF and network routing will also be an advantage - Must have worked as an ISP systems administrator for at least 6 months - Will be required to...

Overview Responsibilities: Assess, align, process, and follow through on all specified customer Revenue Assurance activities. Manage Case Manager roles and responsibilities concerning Revenue Assurance. Effectively manage identified revenue leakage areas, assist the business in closing these areas, recover revenue loss, and eliminate future leakage by implementing best practice controls. Ensure...

Required Experience · 8-10 years in enterprise backup operations, including 3-5 years in a leadership role managing teams of 5-10 engineers across multiple clients.â · Hands-on expertise with Veritas NetBackup (upgrades, troubleshooting, replication), Commvault (CommServe migrations, encryption keystore management, database restores), and secondary tools like Veeam. · Proven track record managing...

The Junior Sales Engineer will expand the companys reach, cultivate strategic partnerships, and drive revenue growth in the construction, consulting, and Independent Power Producer (IPP) sectors across South Africa, Zambia, and Tanzania. This role requires a proactive individual with strong industry awareness, exceptional interpersonal skills, and a proven track record of sales growth. The...

The Technical Specialist: Transport & Logistics is responsible for ensuring that infrastructure investments in the transport and logistics sector are technically sound, environmentally sustainable, socially responsible, and financially viable. This role blends sector expertise with financial acumen to support loan origination, due diligence, and portfolio management. In addition, provide expert...

Job Description The Technical Specialist: Transport & Logistics is responsible for ensuring that infrastructure investments in the transport and logistics sector are technically sound, environmentally sustainable, socially responsible, and financially viable. This role blends sector expertise with financial acumen to support loan origination, due diligence, and portfolio management. In addition,...

Technical Sales Manager, Dairy – Ingredient Solutions Location: Midrand, Johannesburg, South Africa Region: Sub-Saharan Africa (South, East, West & Central Africa) Are you passionate about dairy technology and solution-based selling? We have an exciting opportunity for a Technical Sales Manager, Dairy – Ingredient Solutions to support and grow our dairy ingredients business across Sub-Saharan...

We are seeking a highly skilled and experienced Technical Team Lead to oversee and manage our IT backup environment for multiple clients. The ideal candidate will take ownership of backup infrastructure operations, lead a team of backup engineers, and ensure the seamless protection and recovery of client data in complex enterprise environments. Required Experience · years in enterprise backup...

FusionTek is a Managed Service Provider (MSP) with offices in multiple US locations and team members globally. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We're also rapidly growing and are looking for top-tier candidates who share our four core values: - We are team players, collectively working...

ROLE PURPOSE/FUNCTION The Technical Officer provides first- and second-line technical support to Vodacom Business customers by assisting with incident logging, basic troubleshooting, ticket management, and customer communication across selected products and services. The role focuses on developing technical capability, delivering reliable customer support, and escalating issues appropriately,...

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We're also rapidly growing and are looking for top-tier candidates who share our four core values: - We are team players, collectively...

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We're also rapidly growing and are looking for top-tier candidates who share our four core values: - We are team players, collectively...