Customer Care Manager jobs in oThongathi

The role: The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. Our Employees are encouraged to recommend innovative business and operational ideas, and we strive to make each Employee's journey to success as exciting and engaging as possible. The Customer Care Manager takes pride in providing the best Customer...

A customer service provider in Umhlanga Rocks is seeking a Customer Service Specialist to deliver world-class support to US-based clients. The role involves handling queries through calls, emails, and chats, ensuring customer satisfaction while adhering to service excellence. Applicants should have at least 1 year of experience in customer service, the ability to work US hours, and possess...

Customer Care Agent – UK B2B Location: Umhlanga, Durban | Full-Time We are looking for experienced Customer Care Agents to join our growing international team, supporting UK B2B clients. In this role, you will: • Be the first point of contact for business customers via inbound and outbound calls, email, and online chat. • Handle a wide range of enquiries including product questions, billing...

A dynamic and fast growing Durban based company is looking to employ inbound customer care agents on a part time basis. Own transport is non-negotiable. NB: Please note this is a night time position only, 8 hour shifts will fall within these times. 16:00pm to 03:00am Remuneration: R400 per shift Matric Computer literate in MS Word, MS Excel Flexible and able to work after hours...

Job description: Role The Cluster Customer Care Manager oversees customer experience for CMA CGM across South Africa, eSwatini, Lesotho, and Botswana. Acting as CMA CGM Customer Care Head Office's ambassador for transformation and innovation towards professional customer service delivery, this role leads the customer service division, ensuring efficient management of bookings, vessel capacity,...

Are you ready for a challenge? We’re looking for motivated, helpful individuals who are keen to deliver a positive customer experience every time! We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service. You’ll be call-handling and actioning digital contacts accurately, diagnosing and raising a wide range of repairs for residents...

Key Responsibilities: - Develop and execute sales strategies to achieve revenue targets. - Build and maintain a strong B2B sales pipeline. - Lead sales and customer engagement activities. - Monitor commercial metrics such as pricing, margins, and basket-building. - Represent the company professionally in client interactions. Requirements: - Degree in Business/ Marketing, or related field. - 57...

Our Client: They engineer experiences on behalf of some of the world’s most progressive brands. As a company, they have been working towards that goal since its founding in 2000. Through evolution and acquisition, today they are a 40 000 people-strong global leader in business process outsourcing (BPO). They continue to specialize in customer experience, but their capabilities extend across...

The candidate will be responsible for systems and process management, resource management, shift management, compliance, efficiency management and service excellence. Duties and responsibilities - Ensure the accuracy of daily/weekly/monthly reporting statistics to your manager. - Ensure that resources are trained to effectively deal with account queries, audit queries, account updates and...

Job Title: CRM Specialist Location: Umhlanga, KwaZulu-Natal, South Africa (Remote or hybrid working options will be considered) Company: Playa Bets – Online Sports Betting & Casino Reports to: Customer Engagement Manager About Playa Bets: Playa Bets is one of South Africa's leading online sports betting and casino platforms. We are passionate about delivering an engaging, rewarding, and...

Role overview: This role leads revenue and customer growth across the HORECA channel in a fast-growing FMCG business. It suits a commercially driven professional who excels at building winning sales strategies, expanding key accounts, and turning customer insight into measurable results. You’ll own strategic account development, strengthen senior stakeholder relationships, and work...

Our Client in Umhlanga is looking for a Fluent German Speaker that will be able to fulfill the following requirements: To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas: Receipt and handling of inbound & outbound calls. • Ensure that calls are answered...

A healthcare organization seeks a Registered Nurse (Experienced) for its Trauma/Casualty unit in Phoenix, KwaZulu-Natal. This role involves delivering quality patient care, supervising nursing activities, and maintaining ethical practices. Candidates should possess a General Nursing Degree, SANC registration, and relevant experience. The position emphasizes nursing care coordination and resource...

A retail company in Ballito is looking for a Sales Advisor to enhance customer service and drive sales primarily through cross and up selling techniques. The ideal candidate should have a background in cosmetics and retail sales. Responsibilities include maintaining appealing shopping conditions and managing promotional events to ensure customer loyalty. A commitment to reducing loss and...

Mediclinic is an international private healthcare services group, founded in South Africa in 1983, with divisions in Switzerland, Southern Africa (South Africa and Namibia) and the United Arab Emirates. The Group is focused on providing specialist‑oriented, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted...

PURPOSE OF THE ROLE The Customer Service Specialist is responsible for delivering world‑class customer support to US‑based customers across multiple channels, including inbound calls, email, and chat. This role focuses on resolving queries efficiently, ensuring customer satisfaction, and maintaining service excellence in a fast‑paced call centre environment Customer Care & Support - Serve as...

NB: This position is based in Umhlanga Rocks We are looking for someone who will be able to fulfill the following requirements: To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas: Receipt and handling of inbound & outbound calls. • Ensure that calls...

Job description: Role The Customer Services Manager will have a national responsibility to manage, anticipate and improve the customer experience from CMA CGM in South Africa and Botswana. Primary responsibility entails building and managing a customer services team, which receives all import and export customer queries, and ensure resolution to customers within the agreed turnaround times....

Job Title: Customer Support Manager Location: Umhlanga, KwaZulu-Natal, South Africa (Remote or hybrid working options will be considered) Company: Playa Bets – Online Sports Betting & Casino Reports to: Operations Manager About Playa Bets Playa Bets is a dynamic and innovative iGaming company specializing in online sports betting, casino games, and virtual gaming experiences. Based in...

We are looking for someone who will be able to fulfil the following requirements: To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas: Receipt and handling of inbound & outbound calls. • Ensure that calls are answered timeously, handled efficiently,...