Assistant Guest Relations Manager jobs in South Africa

5* Game Lodge in the Sabi Sands area is looking for a Guest Relations / FOH Assistant. Duties: Responsible for front desk complete administrative functions related to all guest touch points, including guest interaction, hosting duties and admin tasks. Ensures reservations functions are performed accurately and according to standard operating standards. Meet and greet guests, perform the guest...

Job Purpose The Guest Relations Manager is responsible for the monitoring, team management and delivery of a welcoming customer experience at the Front Desk / Concierge, Porte Cochere and across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience...

Key Responsibilities: - Act as the primary point of contact for all guest inquiries and concerns onboard the cruise ship - Handle and resolve guest complaints in a timely and professional manner - Coordinate special requests and events for guests, such as birthdays, anniversaries, and other celebrations - Maintain a high level of customer satisfaction by anticipating guest needs and addressing...

Situated in the heart of the Breede River, this beautiful luxury retreat & spa offers 360 degree panoramic mountain views and magnificent accommodation with international standards comprising individual private villas for a maximum of 16 guests. Each Villa offers absolute privacy with rooms surrounded by breath-taking mountains and scenic horizons far beyond the Breede River. ProStaffSelect are...

A prestigious luxury hotel in Cape Town is seeking an experienced Guest Relations Manager to lead the guest experience function within a fast-paced, high-volume hotel environment. This is a highly visible, operational role requiring strong leadership presence on the floor, hands-on guest engagement, and regular Duty Manager shifts. This position is suited to a hospitality professional with...

La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a complete experience and a perfect stay". MAIN...

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and...

Company Description Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will truly find yourself, they all share a common ambition: to keep innovating and challenging the...

Job Advert Summary Queen Victoria Hotel is searching for a fixed term Guest Relations Officer who will be responsible for providing an exceptional guest experience by ensuring every interaction is warm, professional, and efficient. The Guest Relations Officer acts as the face of the hotel, maintaining high service standards, handling guest requests, and ensuring seamless coordination between...

Responsibilities - Welcome guests and manage check‑in and check‑out - Answer guest questions and handle concerns in a calm and professional way - Assist with billing queries and explain hotel services clearly - Answer phones, manage emails, and handle bookings using Semper - Keep guest records updated, including preferences and special requests - Build strong relationships with guests and...

A luxury hospitality company in Ladysmith, South Africa, seeks a Spa Guest Relations Officer (live-in) to enhance guest experience. This role requires a passion for guest care and experience in luxury spa environments, alongside excellent communication skills in English. Responsibilities include managing bookings, coordinating schedules, and providing operational oversight. Competitive salary of...

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring...

About The Flex At The Flex, we’re redefining what it means to feel at home — anywhere in the world. We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and...

A premium health-focused organisation in Cape Town seeks a Guest Relationship Expert to ensure an exceptional guest experience. You will be responsible for greeting guests, assisting with inquiries, and guiding them through their screening processes. The ideal candidate should possess strong communication skills and a customer-centric mindset. Experience in hospitality or customer service is a...

A leading hospitality group in Cape Town is seeking a Guest Relations Manager to oversee all guest interaction aspects. In this role, you will ensure that every guest receives exceptional service, addressing their needs and complaints effectively. The ideal candidate will have a Matric certificate, experience in front office roles in hotels, and excellent communication skills. This role provides...

5* Game Lodge in the Sabi Sands area is looking for a Guest Relations / FOH Assistant. Duties: Responsible for front desk complete administrative functions related to all guest touch points, including guest interaction, hosting duties and admin tasks. Ensures reservations functions are performed accurately and according to standard operating standards. Meet and greet guests, perform the guest...

- Greet guests upon arrival and provide them with a warm welcome - Assist guests with any inquiries, requests, or concerns they may have during their stay - Handle guest complaints and work towards providing a satisfactory resolution - Maintain a professional and positive attitude at all times while interacting with guests - Coordinate with other departments to ensure that all guest needs are...

Overview SPA GUEST RELATIONS OFFICER (live-in) 5* LUXURY LODGE - Ladysmith (KZN) - South Africa STARTING DATE: ASAP / February 2026 REPORTS to: Spa Manager Operating Hours - Monday - Sunday (Shifts apply) - 09:00am - 18:00pm (may be adjusted based on occupancy / seasonal demands) - Leave cycle - 21 days ON / 7 days OFF Salary & Company Benefits - R9,000 Basic Salary per month (Based on...

Duties: - Take control of your shift once coming on duty, as you are responsible for all tasks to be completed during your shift. - Ensure all guests coming to the reception desk are welcomed with a smile and in a friendly, prompt and efficient manner. - Check in/out guests efficiently following correct procedures. - Carry out tasks effectively using computerized system, to inform guests of any...

A premier cruise line is seeking a skilled Guest Relations Manager to ensure exceptional service and satisfaction for guests onboard. Responsibilities include coordinating special requests, resolving complaints, and supervising guest relations staff. Candidates must have a bachelor's degree in Hospitality Management and at least 3 years of relevant experience. The role emphasizes strong...