Job Description/Duties: · Logging Support Calls on Manage Engine Service Desk (our ticketing system). · Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. · Assisting Installers with Installations (Remote Support) if needed. · Escalating Calls to Second Line Support or Vendor. · Data Usage Reports. · Following and Maintaining call logging procedures. · Fault...
Job Title: Help Desk Level One Support Agent Job Summary: The Linux Help Desk Level One Support Agent is an entry-level opportunity for individuals interested in building a career towards system administration within the Group. You will be responsible for delivering first-line technical support to our employees and customers, participating in training sessions, and evolving as a professional in...
The Western Cape Blood Service is a non-profit organisation whose mission is to collect, process and distribute blood and blood products of the highest standards in the Western Cape. We are seeking an experienced, motivated individual to lead daily operations, drive team performance to achieve organisational goals. Vacancy exists for a Manager - First Line Processing & Inventory...
Our client has an opportunity available for a First Line Team Leader. Requirements: - 7 years proven experience in service delivery management, of which 2 years is in creating and implementing Service Operating Processes for technical teams. - 3 years Desktop Support experience. - Advanced Microsoft Office knowledge. - Previous Experience in: - ISO 2000 Standard- advantageous. - COBIT 5-...
Maintenance First Line Supervisor Airswift Docklands, Melbourne VIC Maintenance (Engineering) Contract/Temp Add expected salary to your profile for insights Low application volume About Airswift Airswift is an international workforce solutions provider. With 1000 employees and 9,000 contractors operating in over 70 countries, Airswifts geographical reach, experience and expertise across...
Who are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 04, 2026 Introduction - The Shift Supervisor is responsible for overseeing the daily operations of the processing laboratory during their assigned shift. This includes supervising employees, ensuring compliance with policies and procedures, and maintaining the highest standards of product quality and safety. -...
SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for providing first line technical support in a...
Support Team Lead (First Response) We are seeking a Support Team Lead (First Response) to oversee and motivate our frontline IT support team. This role is responsible for ensuring the delivery of high-quality technical support services, maintaining strong customer relationships, and driving operational efficiency. The Team Lead coordinates closely with internal teams and customers, acting as a...
ENVIRONMENT: YOUR ambition, strong technical curiosity and customer-first mindset is wanted by a thriving Managed Service Provider company to fill the role of a 1st Line Technical Support Engineer. You will support a diverse client base remotely and occasionally onsite. This role offers exposure to a wide range of technologies and the chance to grow your skills through collaboration with senior...
Responsibilities: - Act as the 3rd line escalation point, ensuring prompt resolution of technical issues referred by 2nd line support engineers and project/Account managers - Diagnose and resolve a wide range of software and cloud infrastructure challenges, including issues related to VPN, Microsoft 365, Azure, Acronis, Veeam, Windows Server, Hyper-V, and Defender for 365 - Identify and fix...
Summary and purpose of the Job: - Provide investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution. - Become an extension of the customer’s IT team, ensuring the best customer experience, and deliver high levels of expertise. - Have the capability to make technical decisions and implement service restoration workarounds whilst root cause is...
Company and Job Description: A leading banking organisation is seeking a Transactional Banking Application Support Analyst (2nd Line) to support critical transactional banking platforms, with a strong focus on Host‑to‑Host (H2H) channels. This role offers exposure to core transactional systems, enterprise clients, and cross‑functional technology teams, while providing the opportunity to deepen...
1st Line IT Support Technician (MSP Environment) Overview Our client is a well -established and growing Managed IT Services Provider supporting a diverse portfolio of small to medium -sized businesses across the South East, alongside a number of larger, specialist environments. They are now looking to add an experienced IT Support Technician to their technical services team. This role offers...
Technical Support Agent (1st Line Support) Position Description: Imagine having the chance to develop and expand your skills and work for one of the foremost specialty retailers in South Africa. The organization is looking to hire IT Service Desk Agents to join its Service Desk Team. The successful candidates will have a passion for providing excellent customer service and possess strong...
SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for providing first line technical support in a...
Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability...
Job Title: 1st Line Support Engineer Location: Cape Town (Office -Based) Job Type: Full -Time | Permanent About the Company We are a rapidly expanding technology company headquartered in the South West, delivering innovative IT and communications solutions to small and medium -sized businesses. With multiple regional sales and support hubs, we pride ourselves on providing exceptional customer...
Job Description Key Performance Areas: - Operational objectives - Instrument and Laboratory Maintenance - Quality and Risk objectives - Customer Relations - General functions Competencies Cognitive - Analytical thinking and attention to detail - Problem solving - Planning, organising and monitoring Personal - Ethical behaviour - Personal Development - Assertiveness - Excellent orientation -...
Our client has an opportunity available for a First Line Manager in the Client Engagement department based in Bellville, Cape Town. Requirements: - Matric. - RE Certificate. - Short Term Insurance NQF level 4 Qualification. - Degree or National Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5). - 2+ years’ team management experience in a call centre environment. - Short term...