A leading technology firm in Randburg is seeking a Quality Assurance Coach in the Call Centre, responsible for monitoring performance, delivering coaching interventions, and ensuring adherence to quality standards. The ideal candidate will have a minimum of 2 years of customer service experience and 1 year as a Quality Assurance Coach, exhibiting strong leadership and analytical skills. The role...
Overview Our client, a prominent BPO based at Airport Industria, Cape Town is recruiting for a skilled Quality Assurance Agent (German Speaking) to join their team. Key Responsibilities - Monitor and evaluate customer service interactions to ensure quality standards are met. - Provide detailed feedback to CSRs on their performance. - Identify areas for improvement and recommend training or...
Who are we? Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to...
Location: Cape Town Industry: Debt Review Position: Quality Assurance Agent Job Purpose We are looking for a detail-oriented and compliance-driven Quality Assurance Agent to monitor sales and client interactions, ensure NCR compliance and maintain the highest service standards within our Debt Review division. Key Responsibilities - Monitor and score recorded agent calls - Conduct file and...
Quality Assurance Agent required The offer: - R4500 Basic Salary plus + Commission *- An awesome working environment The Requirements: - 1 years experience in Quality assurance - Matric - Good knowledge of excel. - Good communication skills. - Clear Criminal record. Salary: From R4,500.00 per month Ability to commute/relocate: - Phoenix, KwaZulu-Natal: Reliably commute or planning to...
Job Purpose We are seeking detail-oriented Quality Assurance Agents to uphold our commitment to excellence across all sales and service channels. You will be instrumental in monitoring performance, identifying areas for improvement, and ensuring regulatory and quality standards are consistently met. Key Responsibilities - Quality Monitoring: Evaluate customer interactions and service delivery...
Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail, applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team!!- Full Training is provided- Qualifications &...
Stay safe online. Now more than ever, it's important to be cybersafe. See Santam's tips to keep you safe online. Learn more. A position is available in Santam Motor Support: Quality Assurance (JHB, Hill On Empire) for a Quality Assurance Consultant. WHAT WILL YOU DO The Quality Assurance Consultant monitors and analyses interactions between agents and customers to provide feedback to employees...
A dynamic quality assurance company seeks a Quality Analyst to monitor and evaluate agent performance. The ideal candidate will have a Bachelor's Degree and 1-3 years in a Call Center or QA role. Responsibilities include conducting evaluations, analyzing data for trends, and collaborating with management to improve performance. Strong skills in auditing software like Excel are essential, along...
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from IGT Solutions Team Lead - Talent Acquisition Group at IGT Solutions As our new Assistant Manager - Quality, you will lead the creation, implementation and maintenance of a Total Quality Management system and culture. You will manage our company’s quality systems aiming for achieving no deviations...
A leading blood service organization is seeking a qualified Blood Bank Technician to perform essential testing functions and ensure compliance with standards. Responsibilities include routine manual and automated testing, checking inventory levels, and documenting customer interactions. Candidates must be HPCSA registered and possess strong skills in quality assurance and customer service. The...
Quality Assurance & Service Delivery Integrity Analyst Job Type: Permanent employee, Full-time · South Africa - REMOTE Salary: 400,000 - 580,000 R per year Salary: £30,000 - £40,000 (depending on experience) Job Description At SmartPA, we transform support into innovative, technology‑driven services. We serve global leaders in tech, automotive, and retail, driving operational excellence...
Overview We are X, bigly labs, Dis-Chem’s high-performance innovation hub; a place where bold ideas meet data, design, and radical customer focus to reimagine what healthcare can be. Our mission is to power the future of healthcare by lowering costs, unlocking new possibilities, and improving access to healthcare for all South Africans. We do this through cutting-edge digital solutions that...
We are looking for an experienced QA Tester to ensure the quality, reliability, and performance of our software products. The ideal candidate has a strong testing background, holds a recognised QA/Testing certification, and has solid knowledge of automated testing practices. Experience & Qualification - Intermediate to senior-level experience in software quality assurance - Recognised...
Quality Assurance Agent required The offer: - R4500 Basic Salary plus + Commission *- An awesome working environment The Requirements: - 1 years experience in Quality assurance - Matric - Good knowledge of excel. - Good communication skills. - Clear Criminal record. Salary: From R4,500.00 per month Ability to commute/relocate: - Phoenix, KwaZulu-Natal: Reliably commute or planning to...
Tracker requires the Services of Quality Assurance Coaches in the Call Centre, CX Improvement Department, based in Johannesburg. The candidates will be responsible for ensuring that employees within the organization adhere to quality standards and procedures, monitoring and evaluating the performance of individuals or teams to identify areas for improvement and ensure consistency in delivering...
Stay safe online.Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. A position is available at Santam Operations for a Quality Assurance Consultant in Shared Services to be based in Cape Town / Centurion. Job Purpose - The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback...
Stay safe online.Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. A position is available at Santam Broker Solutions: Operations – Shared Services for a Quality Assurance Consultant to be based in Cape Town / Johannesburg. Job Purpose - The Quality Assurance Consultant monitors and analyses the interactions of agents and customers...
Stay safe online.Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. A position is available at Santam Broker Solutions: Operations – Shared Services for a Quality Assurance Consultant to be based in Cape Town / Johannesburg. Job Purpose - The Quality Assurance Consultant monitors and analyses the interactions of agents and customers...
Stay safe online.Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. A position is available at Santam Broker Solutions: Operations – Shared Services for a Quality Assurance Consultant to be based in Cape Town / Johannesburg. Job Purpose - The Quality Assurance Consultant monitors and analyses the interactions of agents and customers...