A consulting firm in Cape Town is seeking an experienced Business Analyst to support Contact Centre and telephony projects. The ideal candidate should have hands-on experience with telephony systems including PBX, IVR, and ACD. Responsibilities include gathering requirements, analyzing processes, designing solutions, and liaising between technical teams and business stakeholders. A Bachelor’s...
A recruitment agency is seeking a talented ICT Sales Consultant in Durban to identify client needs and provide innovative telephony and office automation solutions. The ideal candidate has at least 3 years of experience in the industry and possesses strong communication and presentation skills. This role offers the opportunity to exceed sales targets in a fast-paced environment. A valid driver's...
A staffing agency in Johannesburg is seeking a skilled Unified Communications Engineer to implement and configure UCC solutions. The role requires proven experience with SIP Trunks, Call Recording Solutions, and a strong technical background, including certifications like Ribbon SBC and BroadWorks. The ideal candidate will provide tailored solutions to clients and offer technical support for...
Applications are invited for the position of Manager: Operational Training based at FAOR Air Traffic Services, Peromnes Grade 7. The successful applicants will be reporting to the Head of ATS Capacity Planning. Strategic Alignment Manage and ensure the alignment of training to business needs and requirements in order to meet the skills, competence and operational safety requirements of ATS....
Job Title: Team Leader - Fraud Analysts To supervise and provide motivational direction to a team of Fraud Analysts to ensure delivery of an efficient and effective service to the business and Counter Fraud teams while ensuring delivery of business performance objectives, KPIs, and SLAs in accordance with company procedures and policies. Job Responsibilities: - Ensure delivery of targets. -...
Job Overview Managing the day-to-day IT operations 24/7, ensuring Client SLA’s are met with regards to services and delivery, and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault/request queue below the set maximum target and being a role model while setting an example for the desired standards of conduct, leadership, integrity, and...
The Role: Recruiting due to growth, the individual that fits this role will be responsible for direct sales, and closing new business within our Hosted Environment. Experience with any of the following is a must Telephony, VOIP, Fibre, Network Connectivity and PABX. You must have excellent presentation skills and be able to gain business through face to face meetings. You should enjoy working...
At Voyc, we empower financial services firms to achieve better customer outcomes and stronger compliance by analysing 100% of customer interactions. Through post‑call AI analysis, we surface risk, quality and performance insights early, enabling faster action and more consistent decision‑making. Just as importantly, we help agents grow through clearer, evidence‑based coaching that boosts...
Do you want to save lives? Our Service is a leader in our industry and IT requires innovative and responsible people to help us deliver a life-saving service. An opportunity has arisen for an IT Professional who wants to make a difference in people’s lives to join a dynamic and supportive IT Solutions Team. In this exciting role, you will liaise both with the internal development team and...
Role Purpose Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a WFM Scheduler. The role involves developing and maintaining efficient schedules for contact center staff. Analyzing data to optimize service and staffing resources, collaborating with operational supervisors...
Purpose of the Job - Responsible for ATO approval and oversight. - Responsible for FSTD oversight and approval. - Review and approval of Syllabi and Curricula. - Responsible for licensing standards and regulations for all aircrew licenses; oversight of Designated flight examiners, Radio telephony Examiners and Language proficiency examiners; approval and oversight of examination centers. -...
At Voyc, we empower financial services firms to achieve better customer outcomes and stronger compliance by analysing 100% of customer interactions. Through post-call AI analysis, we surface risk, quality and performance insights early, enabling faster action and more consistent decision-making. Just as importantly, we help agents grow through clearer, evidence-based coaching that boosts...
Overview At Sanlam we provide clients in the entry, middle, affluent and self-employed markets in South Africa with a comprehensive range of financial service solutions to facilitate their long-term wealth creation, protection and niche financing needs. ProsperPlus BlueStar is looking for experienced life and investment financial planners to be based in its Bloemfontein Offices ProsperPlus...
Overview At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more...
At Voyc, we empower financial services firms to achieve better customer outcomes and stronger compliance by analysing 100% of customer interactions. Through post-call AI analysis, we surface risk, quality and performance insights early, enabling faster action and more consistent decision-making. Just as importantly, we help agents grow through clearer, evidence-based coaching that boosts...
About the job IT Infrastructure Technical Coordinator 12 Month Contract (On-site) The IT Infrastructure Technical Coordinator is responsible for overseeing the planning, coordination, configuration, installation, and management of all network-related services within the organization. This includes LAN, WAN, Wireless, Satellite, Telephony, and related client services. The role involves...
About the job IM Specialist: VDN Solutions Job purpose: The role will provide support to the IM VDN tower specializing in voice and data networking. Knowledge of Internetworking, Cloud functionality, IP Telephony, Wireless networking and Network Security principles across the Clients estate. The successful candidate would be required to deliver service excellence in both daily Business as usual...
About the job Cisco Unified Communications Manager L3 As a CiscoUnified Communications Manager L3, you'll be responsible for the day-to-day management of all the technical aspects of our communication infrastructure. Requirements - To work with customers to understand needs, communicate your needs and requirements, see what they want and then deliver a solution - Provide technology solutions...
A leading recruitment firm is seeking an experienced Avaya Engineer (L3) in Johannesburg, South Africa. The role involves providing IT technical support to ensure teams have access to their devices and data globally. Candidates should have 6-8 years of experience, with a focus on Avaya Telephony administration, and possess strong communication skills. A self-disciplined approach and the ability...
Overview As an Avaya Engineer (L3), you will be responsible for the information technology (IT) support of our business. You will provide IT technical support to all teams within the organisation and ensure that they have access to their devices and data wherever they are in the world. You'll be able to build strong relationships with colleagues from other departments in order to share knowledge...