A consulting firm in Cape Town is seeking an experienced Business Analyst to support Contact Centre and telephony projects. The ideal candidate should have hands-on experience with telephony systems including PBX, IVR, and ACD. Responsibilities include gathering requirements, analyzing processes, designing solutions, and liaising between technical teams and business stakeholders. A Bachelor’s...
A technology consulting firm in Cape Town is seeking an experienced Business Analyst to support telephony projects. The ideal candidate will have hands-on experience with PBX, IVR, ACD, and CRM integration. Responsibilities include gathering requirements, analyzing processes, and liaising with technical teams and stakeholders. A bachelor’s degree in IT or Business Information Systems is...
Job Overview Managing the day-to-day IT operations 24/7, ensuring Client SLA’s are met with regards to services and delivery, and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault/request queue below the set maximum target and being a role model while setting an example for the desired standards of conduct, leadership, integrity, and...
The role will involve administering all aspects of the organisation's environment by providing a 1st/2nd/3rd line support service for the firm globally. The ideal candidate will be required to maintain regular dialogue with clients, users, stakeholders, and vendors to anticipate potential opportunities and challenges that may arise because of global innovation and the overall needs and strategies...
ENVIRONMENT YOUR ambition, strong technical curiosity and customer-first mindset is wanted by a thriving Managed Service Provider company to fill the role of a 1st Line Technical Support Engineer. You will support a diverse client base remotely and occasionally onsite. This role offers exposure to a wide range of technologies and the chance to grow your skills through collaboration with senior...
At Voyc, we empower financial services firms to achieve better customer outcomes and stronger compliance by analysing 100% of customer interactions. Through post-call AI analysis, we surface risk, quality and performance insights early, enabling faster action and more consistent decision-making. Just as importantly, we help agents grow through clearer, evidence‑based coaching that boosts...
Do you want to save lives? Our Service is a leader in our industry and IT requires innovative and responsible people to help us deliver a life-saving service. An opportunity has arisen for an IT Professional who wants to make a difference in people’s lives to join a dynamic and supportive IT Solutions Team. In this exciting role, you will liaise both with the internal development team and...
Role Purpose Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a WFM Scheduler. The role involves developing and maintaining efficient schedules for contact center staff. Analyzing data to optimize service and staffing resources, collaborating with operational supervisors...
About the job Cisco Unified Communications Manager L3 As a CiscoUnified Communications Manager L3, you'll be responsible for the day-to-day management of all the technical aspects of our communication infrastructure. Requirements - To work with customers to understand needs, communicate your needs and requirements, see what they want and then deliver a solution - Provide technology solutions...
Overview At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more...
Overview Senior Network Manager - UK BPO As a Senior Network Manager, you will be responsible for ensuring the stability, performance, and security of Sigma’s global IT infrastructure, spanning data centres, networks, servers, and telephony systems. You will oversee the design, implementation, and maintenance of a resilient and scalable infrastructure that supports business continuity and...
Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
Salary: Competitive + Commission + Excellent Benefits (Fuel & Cell Allowance) Job Type: Full-time About Vox Vox Telecom is a leader in the South African Telecommunications industry, delivering cutting-edge Fibre, Telephony, and IT solutions. We’re innovation-driven, performance-focused, and customer-obsessed. We’re on the lookout for dynamic, self-motivated sales professionals to join our...
About the job Junior Technical Consultant Junior Technical Consultant Join a Global Tech Company Delivering AI, Speech, and Workflow Solutions Cape Town Remote Initially, Hybrid Thereafter | Salary: Market Related About Our Client Our client is a global technology provider delivering transformative solutions across the legal and medical industries. With a strong international footprint and...
A Data Scientist will often work as part of a multidisciplinary team, using data and analytics to inform and achieve organisational goals, exploring existing and new data using a range of statistical tools and techniques. Job Description Data Scientist Job Purpose: You will provide high-level strategic and tactical insights to identify, prioritise, and drive improvement initiatives....
Business Analyst Cape Town, South Africa | Posted on 01/15/2026 CyberPro Consulting is looking for an experienced Business Analyst to support Contact Centre and telephony projects. The ideal candidate will have hands‑on experience with telephony systems, including PBX, IVR, ACD, and CRM integration, and will be comfortable working in fast‑paced, large‑scale projects. This role involves...
About the job Senior Technical Consultant Senior Technical Consultant Join a fast-growing international tech firm transforming Legal and Medical industries Cape Town Remote initially, then hybrid | Market-related salary About Our Client Our client is a global leader delivering cutting-edge technology solutions to the Legal and Medical sectors. With a strong focus on innovation, they provide...
ENVIRONMENT: A dynamic provider of innovative Software & Systems Solutions is looking for an ICT Support Lead who will be responsible for leading and coordinating a team of ICT Support Technicians in their daily support-activities. You will actively contribute to support-activities like installing, maintaining and developing of the company ICT Infrastructure as well as engaging with...
CyberPro Consulting is looking for an experienced Business Analyst to support Contact Centre and telephony projects. The ideal candidate will have hands‑on experience with telephony systems, including PBX, IVR, ACD, and CRM integration, and will be comfortable working in fast‑paced, large‑scale projects. This role involves gathering requirements, analyzing processes, designing solutions, and...
Overview ENVIRONMENT: A leading Cloud Solutions company is on the hunt for a versatile and motivated Field Services Engineer to join their dynamic Field Services team. This role is ideal for a candidate with a strong background in unified communications, contact center technologies, and network engineering, who is passionate about solution deployment, integration, and automation. The Field...