Complaints Manager jobs in Randburg

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary The Fraud Solutions team is seeking an...

Category: Customer Service Location: Sandown Salary: Market-Related If youre a solution-driven professional who thrives on resolving complex issues and delivering exceptional client experiences, this role is for you! Join a dynamic team where your expertise in complaints handling and problem-solving will play a key role in shaping client satisfaction and trust. Responsibilities: Resolve Client...

A leading financial institution in Johannesburg is looking for an experienced Senior Manager: Fraud Complaints to lead the fraud complaints team. This role involves developing strategies for fraud complaints, improving the customer experience, and ensuring timely resolution of cases. Candidates should have significant experience in complaints management and fraud operations, alongside a...

A leading healthcare technology company in Gauteng seeks a Complaints & Reporting Specialist to manage the customer complaints resolution process, enhancing customer retention and providing insights through data analysis. The ideal candidate will have 5 years of experience in corporate complaint management with advanced Excel skills. This role involves cross-functional collaboration to develop...

Purpose Of The Role The Senior Complaints Specialist exists to continue wowing our customers by protecting the brand, safeguarding their experience, and finding meaningful solutions whenever they face challenges or have concerns. This role ensures that every interaction, particularly when handling complaints or complex queries, leaves the customer feeling heard, respected, and confident in...

Job Classification- Job Requisition: 140915- TA Specialist: Refilwe Falatsi- Closing Date: 14 July 2025- Location: Sandown, Sandton- Cluster: Personal and Private Banking | Nedbank Insurance | Client Experience- Please Note: Preference will be given to applicants from Underrepresented Groups Job Purpose- To log, investigate and respond to all client complaints received at Nedbank in line with...

The Complaints Officer is responsible for conducting investigations into complaints and the Code of Conduct. As team leader, the successful candidate will supervise the activities of staff members in the complaints department. This position reports to the Manager: Legal, Claims & Complaints. Team leadership and management of complaints investigation process Provide integrated functional...

A well-established company is seeking to appoint a Client Complaints Resolution OfficerTo log, investigate and respond to all client complaints received in line with the business strategy.Essential Qualification:- Matric / Grade 12 / National Senior Certificate- Advanced Diplomas/National 1st DegreesExperience:- Preferably 3 years in Complaints Handling in Insurance- Short Term Insurance...

Job DescriptionThis opportunity is within the Commercial IFRS9 provisioning team. You will be responsible to implement the Analytics standards in allocated business units, that contribute to the monetisation of data through the development and delivery of advanced mathematical models and business principles that find hidden patterns and associations in data used to influence business strategy,...

Randburg, South Africa | Posted on 01/09/2026 TSL Legal is a South African legal services and business solutions firm that specialises in debt book management and the recovery of outstanding accounts. It operates primarily out of Gauteng with multiple branch offices across the province. Core focus & services - Debt collection & debt book management — main service offering, using arbitration...

Job Location Job Location : Randburg, Gauteng, South Africa Application Deadline : February 05, 2026 Introduction Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer Value Management Supervisor in the Customer Value Management Contact Centre situated at the head office based in Johannesburg. This role will lead,...

Job Location : Randburg, Gauteng, South Africa Application Deadline : February 09, 2026 Overview The candidate will actively take ownership of our product and services, support business growth, and foster relationships with our clients. A passion for sales, excellent communication skills, and working in an exciting, fast-paced, people-facing environment is what this role is about. The Role -...

Overview To provides assistance to ensure that all buildings, grounds, and equipment are well maintained and in optimal working condition. Implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Prepares reports and maintains records and files as needed. Assistance with the operations of centre and...

Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer Value Management Supervisor in the Customer Value Management Contact Centre situated at the head office based in Johannesburg. This role will lead, optimise, and oversee Contact Centre sales and service operations by ensuring effective service delivery, people management,...

Empowering Africa’s tomorrow, together one story at a time.- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo provide advice and support in the...

The Complaints & Reporting Specialist is a key member of the Sales Department responsible for managing the complaints resolution process enhancing customer retention and providing strategic insights through data analysis. This role focuses on identifying the underlying causes behind customer cancellations developing actionable retention strategies and ensuring a high-quality experience at every...

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To deliver support services in order to...

A leading financial services company in South Africa seeks a Senior Complaints Specialist to enhance customer satisfaction by managing complex complaints and ensuring compliance with regulatory standards. The ideal candidate will have 3–5 years of experience in complaint management within the financial sector. Responsibilities include investigating complaints, preparing trend reports, and...

A leading African bank is looking for a dedicated individual to support complaints resolution and operational risk management in Johannesburg. The role involves logging complaints, providing proactive resolutions, and collating risk reports. Candidates should possess a Further Education and Training Certificate in Business or related fields. The bank is an equal opportunity employer committed to...

A leading financial institution in Johannesburg is looking for an experienced Senior Manager: Fraud Complaints to lead the fraud complaints team. The role focuses on developing a fraud complaints strategy, ensuring timely resolutions, and improving customer experiences. Candidates must have over 5 years of experience in complaints management or fraud operations, along with team leadership...