first line support jobs in Rivonia

First Line Support Engineer Datacentrix is looking for a certified First Line Support Engineer with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies / Qualifications: -...

An educational institution is seeking to hire an IT Service Desk Analyst for a permanent position across its campuses in South Africa. The successful candidate will provide first-line support and is expected to effectively triage incidents while utilizing and creating KCS articles. This role requires a commitment to enhancing user experience and ensuring technology operability within the...

A leading IT support company in South Africa is seeking a Senior Tier 1 Helpdesk Technician to provide technical support for hardware and software issues. The role involves user management, troubleshooting IT systems, and collaborating with the IT team. The ideal candidate has 2+ years of experience, an associate's degree in IT, and proficiency in Microsoft Office 365. The position requires...

A leading Internet Service Provider in Johannesburg seeks a Customer Service Analyst to provide technical support and assistance. Responsibilities include handling customer queries, managing faults, and maintaining a high customer satisfaction rate. Ideal candidates should have extensive call center and technical support experience within an ISP environment, along with strong communication and...

A leading recruitment firm in Randburg is looking for a skilled IT Technical Support Analyst. This role involves providing comprehensive 1st line IT support, managing incidents, and ensuring compliance with service level agreements. Candidates must possess a bachelor's degree in IT or a related field and have experience with cloud computing, Oracle, SQL Server, and incident management. The...

A leading software company in Midrand is seeking a dedicated individual to provide second line specialist support to computer users. The ideal candidate will have at least 3 years of relevant experience and certifications A+ and N+. This role involves troubleshooting, technical problem solving, and maintaining network equipment, with opportunities for professional growth in a collaborative...

Job category: Health, Fitness, Medical and Optometry Location: Roodepoort Contract: Permanent Business Unit: Constantia Kloof Remuneration: R 530,872.00 EE position: Yes Introduction An opportunity has become available for First Line Processing Supervisor. The Incumbent will be responsible for First Line Processing department pertaining to Processing staff,by ensuring that daily...

Responsible for resolving incidents, requests, events, backups and alerts from various polling and management tools that are logged, via telephonic troubleshooting or remote support. Manage staff in order to achieve SLA and OLA Requirements and adherence to Operational Level Agreements to maintain and improve customer experience and Service Level Agreements. Understand the Service Desk...

Our client has an opportunity available for a First Line Team Leader. Requirements: - 7 years proven experience in service delivery management, of which 2 years is in creating and implementing Service Operating Processes for technical teams. - 3 years Desktop Support experience. - Advanced Microsoft Office knowledge. - Previous Experience in: - ISO 2000 Standard- advantageous. - COBIT 5-...

A regional airline in Johannesburg is seeking a Junior First Officer to ensure flights are conducted safely and efficiently. Responsibilities include monitoring flight paths and systems, communicating effectively with departments, and navigating the aircraft inflight. Candidates must have at least 1000 flying hours and relevant qualifications such as using SACAA Commercial licensing. This role...

A recognized organization in the motor industry is looking for a dedicated customer support representative to manage enquiries and complaints. The ideal candidate will have strong communication skills and the ability to resolve issues efficiently. Responsibilities include logging enquiries, providing accurate answers to customer queries, and liaising with stakeholders for issue resolution. A...

SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for providing first line technical support in a...

A technology solutions provider in Gauteng is seeking an experienced Enterprise Architect to design and govern enterprise-wide ICT architecture. The role requires a degree in ICT or related field and at least five years of Enterprise Architecture experience, with a strong focus on Microsoft Azure Solutions Architect certification. Responsibilities include defining business processes and ensuring...

Role: Network Support Engineer (Level 2) Reference: JHB000968-DS-1 Location: Illovo, Johannesburg A dynamic and successful ISP is looking for a Super-star Network Support Engineer to join their awesome team. Support Engineers are their professional technical resources responsible for providing first-class support to a wide range of customers, across multiple platforms. It is a busy and exciting...

A recruitment firm in Randburg seeks an Application Support Analyst to deliver high-quality support and resolve technical issues. Candidates should have 3-5 years of application support experience and familiarity with SQL, Oracle, and various automation tools. Responsibilities include collaborating with delivery teams, ensuring system consistency, and conducting quality control. This role...

A local care provider in Germiston is seeking a dedicated care assistant to provide exceptional overnight care to residents. The ideal candidate will possess excellent communication skills, a passion for providing care, and an ability to work within a team. While previous experience in care for older individuals is preferred, training will be provided. This full-time role emphasizes treating...

Job category: Health, Fitness, Medical and Optometry Location: Roodepoort Contract: Permanent Business Unit: Constantia Kloof Remuneration: R 416,307.00 EE position: Yes Introduction The Shift Supervisor is responsible for overseeing the daily operations of the processing laboratory during their assigned shift. This includes supervising employees, ensuring compliance with policies and...

A leading software company in Midrand is seeking a dedicated support professional to assist with user needs for their in-house Retail Software Arch. This role emphasizes providing both hardware and software support while thriving in a dynamic team setting. The company promotes a positive work-life balance and values team opinions. If you enjoy working in a fast-paced environment, this could be a...

A recruitment agency is seeking a Support Customer Care Consultant in Centurion, South Africa. The successful candidate will provide first level support, handling customer care inquiries and IT incidents efficiently. Candidates should possess a completed degree or diploma in Accounting, strong I.T knowledge, and experience with Dealer Management Solutions. Advanced MS Excel skills and experience...

A reputable staffing agency is seeking a Support Agent in Johannesburg. The successful candidate will be the first point of contact for clients and vendors, providing 24/7 customer support. This role requires strong communication skills, a friendly disposition, and the ability to efficiently resolve customer issues. Candidates must have a relevant degree and preferably 1-2 years' experience in...