client operations analyst jobs in Umhlanga

Sales & Client Success Manager Location: Umhlanga Department: Sales & Client Strategy We're looking for a Sales & Client Success Manager to lead a high-energy call center sales team focused on achieving targets, driving revenue growth, and delivering exceptional client experiences. This is a results-driven leadership role for someone who thrives on motivating teams, improving sales performance,...

Our Client: They engineer experiences on behalf of some of the world’s most progressive brands. As a company, they have been working towards that goal since its founding in 2000. Through evolution and acquisition, today they are a 40 000 people-strong global leader in business process outsourcing (BPO). They continue to specialize in customer experience, but their capabilities extend across...

About the job Senior Business Intelligence Analyst Role Purpose The purpose of the role is to act as a lead in helping to shape the collection, management, and use of data for key business functions. The job holder will be required to drive the connecting of appropriate ‘back of house’ technology to deliver customer solutions and service satisfaction while leveraging these capabilities to drive...

Credit Reporting Analyst Our client is looking for a Credit Reporting Analyst to join their team. Duties & Responsibilities Key Purpose To develop, manage and monitor relevant reporting models, to provide advanced analytical support, to critically analyze and advise the department on data-driven insights and trends, and create and maintain accurate data, dashboards, and management...

An amazing opportunity has become available for candidates that want to join a people centric growing business as a Data Analyst Duties & Responsibilities Objectives of the Role Ensure that DMA, RNG and GET tasks allocated for testing are assessed and reported on in accordance with the approved methodologies, working documents and templates and in line with regulatory, accreditation and...

- Work closely with business stakeholders to understand processes, challenges, and information-flow requirements. - Translate business requirements into practical SharePoint or Power Platform solutions. - Support users across all departments by providing guidance, training, and best practices. - Facilitate continuous improvement by identifying opportunities to streamline workflows and enhance...

IT Senior Security Analyst Are you ready to take the lead in transforming cybersecurity landscapes and safeguarding digital frontiers? Our esteemed BPO firm is on the hunt for a dynamic and skilled IT Senior Security Analyst to join our vibrant team in Durban. This pivotal role is at the heart of our security operations, offering the chance to shape security architecture, deploy cutting-edge...

Credit Reporting Analyst A growing exciting company based in Durban, La Lucia is looking for a Credit Reporting Analyst to join their team. If you are a fundi with Excel and SQL and love analysing data - we would like to hear from you! Duties & Responsibilities - Prepare and circulate all daily reports to relevant stakeholders. - Manage system/technical issues by logging service desk tickets...

Job title: Client Services Operations Manager Job Location: KwaZulu-Natal, Durban Deadline: January 02, 2026 Quick Recommended Links - Jobs by Location - Job by industries Your day at NTT DATA - The Client Services Operations Manager works closely with colleagues from all Services divisions to manage all aspects of service delivery into the various service delivery contracts within their...

A prominent security services provider in Durban is seeking an Operations Manager to oversee multiple Operations Managers. Key responsibilities include client liaison, HR management, fleet management, and ensuring the effective posting of Security officers. Ideal candidates should possess a Matric certificate, PSIRA Grade A registration, and at least 5 years’ experience in the security industry....

A leading technology services provider in Durban is seeking a Client Services Operations Manager to oversee service delivery across client contracts. This role involves managing the implementation of operational activities to enhance service delivery, ensuring compliance with service levels, and fostering stakeholder relationships. Candidates should have extensive experience in managed services...

- Identify relevant sources of data from which to draw information. - Agree report specification and format with line manager, operation and client. - Gather and collate information into a report and ensures accuracy. - Create visual and insightful dashboards, appropriate for the defined audience. - Deliver reporting requirements in a timely manner. - Facilitate the process of information...

We are seeking a strategic Financial Analyst to drive IT cost optimization, managing hardware and software assets, developing a transparent "Bill of IT," implementing showback/chargeback models, and providing actionable insights across all functions, including the Contact Centre, to support informed business decisions. Job Description 1. Financial Analysis & Cost Optimization - Lead financial...

An amazing opportunity has become available for candidates that want to join a people centric growing business as a Data Analyst Duties & Responsibilities Objectives of the Role - Ensure that DMA, RNG and GET tasks allocated for testing are assessed and reported on in accordance with the approved methodologies, working documents and templates and in line with regulatory, accreditation and...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Client Services Operations Manager works closely...

IT Senior Security Analyst Are you ready to take the lead in transforming cybersecurity landscapes and safeguarding digital frontiers? Our esteemed BPO firm is on the hunt for a dynamic and skilled IT Senior Security Analyst to join our vibrant team in Durban. This pivotal role is at the heart of our security operations, offering the chance to shape security architecture, deploy cutting-edge...

The role: The Call Centre Real Time /Workforce Analyst will monitor real time inbound call traffic to ensure optimum efficiencies and will work to ensure acceptable service levels, abandon rates, and active rates. This position is also responsible for intraday analysis of call flow together with monitoring and adjusting staff resources to meet call volume demands and sales performance goals. On...

An amazing opportunity has become available for candidates that want to join a people centric growing business as a Data Analyst Duties & Responsibilities Objectives of the Role - Ensure that DMA, RNG and GET tasks allocated for testing are assessed and reported on in accordance with the approved methodologies, working documents and templates and in line with regulatory, accreditation and...

A recruitment agency in Umhlanga Rocks is seeking a Business Analyst to identify data sources, conduct statistical analysis, and deliver insightful reports. The ideal candidate must possess advanced Excel skills, a strong analytical background, and experience in MI reporting. Responsibilities include creating dashboards, supporting operational analysis, and collaborating with various teams. This...

A leading recruitment agency in Durban is seeking an Operations Manager to drive operational excellence and manage client relationships. This role involves achieving KPIs, leading and developing teams, and enhancing employee engagement. The ideal candidate should have a minimum of 2-4 years of relevant experience, strong operational management skills, and excellent communication abilities. This...