ENVIRONMENT: OUR client is a thriving Managed Service Provider company dedicated to achieving excellence in the IT industry. Their team is looking for a 3rd Line Technical Support Engineer with at least 7 – 8 years’ experience, to support their client remotely as well as onsite when required. Their team is very technical, and you will have many opportunities to get involved in, not just...
A technology solutions provider in Cape Town is looking for a seasoned IT Support Specialist. The ideal candidate will provide 2nd and 3rd line support for a variety of technical issues across platforms. A minimum of 5 years experience in desktop support and relevant qualifications such as A+ or MCSE are essential. This role involves troubleshooting hardware and software issues, configuring...
Position Title 3rd line Engineer 24/7 Company Bluecube Technology Solutions - An Ekco Company Location Cape Town, South Africa About Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing...
About Ekco 🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments. ☁️ In a few words, we take businesses to the cloud and back! 🌍 We have over 1000 highly talented and...
3rd Line Systems Engineer The 3rd Line Systems Engineer will form part of a dynamic team of 1st, 2nd, and 3rd line engineers based in Cape Town, delivering SLA-backed services remotely as part of our technical support offering. Reporting to the Service Desk Manager, this role requires a proactive, collaborative team member who is very strong technically and able to work European standard office...
Experienced MSP Engineer Required About the Company Join a rapidly growing Managed Services Provider delivering high-quality IT support, cloud solutions, cyber security services, and project consultancy. The company supports clients across London and surrounding counties, offering a dynamic environment where technical professionals can expand their skill set and progress their careers. About...
As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll be investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working with the latest technologies, which includes server and storage hardware, virtualised environments and Cloud services, you will be communicating with customers at all levels,...
About Ekco 🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments. ☁️ In a few words, we take businesses to the cloud and back! 🌍 We have over 1000 highly talented and...
A leading web hosting company in South Africa is seeking an ATS Agent to provide top-notch support for Pro & Premier customers. In this role, you will be responsible for handling technical support, resolving incidents, and maintaining customer relationships effectively. Ideal candidates should have a solid IT background with an emphasis on systems monitoring and troubleshooting, along with...
A leading managed service provider is seeking a Level 3 Engineer to deliver remote technical support to clients based in the UK. This role requires strong communication and advanced technical skills across Microsoft and networking technologies. You will be a key escalation point, involved in project delivery and mentoring other engineers. The position offers full-time remote work with access to...
A leading recruitment agency in Cape Town is seeking an Advanced Technical Support Agent to provide technical support and manage customer relationships. The ideal candidate will have at least 2 years of relevant customer service experience in a webhosting or tech environment, and must possess technical knowledge of Windows and Linux servers, as well as various database technologies. This role...
About The Role We are looking for a quick learner and keen Service Desk Analyst to join the IT team. This is a junior position which would suit someone with an interest in IT, who enjoys supporting people and providing excellent customer service. A graduate or around a years’ experience in IT support would be preferred but is not essential. With more than 1,000 employees, Harrison Clark...
Qualifications, Experience and Skills Required: - Matric \ Grade 12 (Compulsory) - MTCNA - CCNA - N+ qualification and 3+ years experience - Valid drivers license and own vehicle - Basic Linux command line skills - Good practical networking skills: IPv4 understanding, TCP/IP, MTU, Network trouble shooting (LAN WAN FW), VLAN understanding, SD-WAN - Equipment knowledge (know your way around),...
About the Job We are seeking a highly capable and customer-focused Level 3 Engineer to join our Service Team in providing effective remote and telephone-based technical support to our customers. You’ll be a key escalation point for technical issues, contribute to project deployments to ensure the smooth transition into BAU, and be a key thought leader on how we can enhance the service we offer...
A leading cloud solutions provider in Cape Town is looking for a 3rd Line Engineer to support advanced solutions and drive improvements in their ServiceDesk team. The role involves managing escalations, performing root-cause analysis, and interacting with clients to ensure satisfaction. Candidates should have over 5 years of remote support experience and relevant Microsoft certifications. This...
Remote Support Engineer 2nd Line Make Your Mark with a Fast-Growing, People-First Tech Business Remote (Cape Town) | R40k-R60k Negotiable About Our Client Our client is a dynamic, fast-growing technology services company with over two decades of experience delivering cutting-edge IT solutions. With consistent year-on-year growth, a strong reputation for excellence, and a culture that puts people...
Overview Provide 2nd and 3rd line support for hardware, software, network, and system issues. Troubleshoot complex technical problems across Windows, Mac, and mobile platforms. Install, configure, and maintain IT equipment and software applications. Monitor and support servers and networks. Assist with network configuration, Active Directory, Exchange, and VPN setups. Escalate unresolved issues....
1st Line Service Desk Engineer Be the first line of support in a fast-paced MSP environment, solving real client problems daily Cape Town (Gardens) | R25,000 – R30,000 per month About Our Client A well-established Managed Service Provider (MSP) delivering responsive and professional IT support to a diverse client base. Known for combining technical expertise with excellent customer service,...
Leading Client in the Technology Industry requires a Senior Server Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer. Responsibilities - Assist with escalations from 1st line support engineers - Provide 2nd line data centre support at the server infrastructure level - Escalate to 3rd line timeously to maintain SLA commitments,...
1st to 2nd Line IT Support Engineer Join a UK-based remote IT support team with a focus on both tech and service excellence Remote | IT Support | R27,500 R32,000/month equivalent About Our Client Our client is a growing UK-based IT support provider offering high-quality remote support to a diverse client base. With a strong technical foundation and a commitment to excellent service, the company...