ENVIRONMENT: OUR client is a thriving Managed Service Provider company dedicated to achieving excellence in the IT industry. Their team is looking for a 3rd Line Technical Support Engineer with at least 7 – 8 years' experience, to support their client remotely as well as onsite when required. Their team is very technical, and you will have many opportunities to get involved in, not just...
Experienced MSP Engineer Required About the Company Join a rapidly growing Managed Services Provider delivering high-quality IT support, cloud solutions, cyber security services, and project consultancy. The company supports clients across London and surrounding counties, offering a dynamic environment where technical professionals can expand their skill set and progress their careers. About...
Responsibilities: - Act as the 3rd line escalation point, ensuring prompt resolution of technical issues referred by 2nd line support engineers and project/Account managers - Diagnose and resolve a wide range of software and cloud infrastructure challenges, including issues related to VPN, Microsoft 365, Azure, Acronis, Veeam, Windows Server, Hyper-V, and Defender for 365 - Identify and fix...
As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll be investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working with the latest technologies, which includes server and storage hardware, virtualised environments and Cloud services, you will be communicating with customers at all levels,...
About Ekco 🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments. ☁️ In a few words, we take businesses to the cloud and back! 🌍 We have over 1000 highly talented and...
About the Job: We are seeking a highly capable and customer-focused Level 3 Engineer to join our Service Team in providing effective remote and telephone-based technical support to our customers. You’ll be a key escalation point for technical issues, contribute to project deployments to ensure the smooth transition into BAU, and be a key thought leader on how we can enhance the service we offer...
Experience in: - Experience with MS Azure virtual environments - Experience with Azure Integration Services (Azure functions, Logic apps, event grid, key vault) - Microsoft Stack - Angular - Net Core - MVC.Net - Entity Framework Core - C# Programming Language - JavaScript - jQuery - Experience of Webservices REST and SOAP, SFTP - Strong MS SQL Server - Web development Onsite - Kelvin, Sandton
Job Advert Summary:To assist the 3rd Party Department by supporting warehouse operations with stock tagging, quality control, andaccurate checking of goods. The role ensures that all incoming and outgoing stock is properly tagged, verified,and maintained in line with company standards, thereby supporting efficient operations and accurate recordkeeping.At our company, we live by our ICARE...
Job Purpose The Commercial Area Manager is responsible for delivering the profit contribution of Pernod Ricard brands on his/hergeographical area and build the long-term value of the brands in conjunction with the local distribution network. Key Duties and Responsibilities 1. Develop long and short-term plans for markets within geographical area- Communicate brands strategy and ensure these...
Qualifications, Experience and Skills Required: - Matric \ Grade 12 (Compulsory) - MTCNA - CCNA - N+ qualification and 3+ years experience - Valid drivers license and own vehicle - Basic Linux command line skills - Good practical networking skills: IPv4 understanding, TCP/IP, MTU, Network trouble shooting (LAN WAN FW), VLAN understanding, SD-WAN - Equipment knowledge (know your way around),...
Responsibilities : Logging of Incidents and Service Requests, ensuring end to end management and ownership of tickets.Handling 2nd line support requests.Identify and escalate requests requiring urgent attention to resolve as quickly as possible.Ensuring that an ongoing contribution toward positive customer satisfaction is achieved.Liaise with various 3rd parties, internally and externally,...
Are you able to provide our customers with excellent IT assistance? Then you are the person we are looking for Our ideal applicant will be providing clients with retail software and IT assistance. This is an energetic and positive environment that will allow you to grow. You will be assisting all Arch System users with calls/queries that are logged on a day-to-day basis within SLA. The calls...
Job Purpose:Support the Operational function through continuous and disciplined execution of daily tactical deliverables in line withdefined processes & procedures, to achieve optimal service delivery.Job Function:1. KEY PERFORMANCE AREAS, KEY PERFORMANCE INDICATORS AND STANDARD OPERATING PROCEDURES.- Continuously drive Operational KPIs, metrics and targets to maintain and improve...
Responsibilities: Hybrid Infrastructure Operations - Deploy, configure, and maintain Windows and Linux servers across on-premises and Microsoft Azure environments. - Manage HP Synergy blade servers and associated storage technologies. - Administer Hyper-V clusters and failover configurations for Microsoft SQL Server. - Perform regular patching, firmware updates, and server upgrades in line with...
Summary and purpose of the Job: - Provide investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution. - Become an extension of the customer’s IT team, ensuring the best customer experience, and deliver high levels of expertise. - Have the capability to make technical decisions and implement service restoration workarounds whilst root cause is...
1st Line Service Desk Engineer Be the first line of support in a fast-paced MSP environment, solving real client problems daily Cape Town (Gardens) | R25,000 R30,000 per month About Our Client A well-established Managed Service Provider (MSP) delivering responsive and professional IT support to a diverse client base. Known for combining technical expertise with excellent customer service,...
Job Description: The Senior IT Infrastructure Engineer is responsible for the setup, configuration, support, and maintenance of our clients hybrid infrastructure environment, which includes on-premises and cloud based servers, storage, and network switches. The role ensures optimal performance, security, and availability of infrastructure services and supports continuous improvement through...
Are you able to provide our customers with excellent IT assistance? Then you are the person we are looking for! Our ideal applicant will be providing clients with retail software and IT assistance. This is an energetic and positive environment that will allow you to grow. You will be assisting all Arch System users with calls/queries that are logged on a day-to-day basis within SLA. The calls...
1st to 2nd Line IT Support Engineer Join a UK-based remote IT support team with a focus on both tech and service excellence Remote | IT Support | R27,500 R32,000/month equivalent About Our Client Our client is a growing UK-based IT support provider offering high-quality remote support to a diverse client base. With a strong technical foundation and a commitment to excellent service, the company...
The primary function of this role is to provide a technical response/ fix to incidents and service requests reported by our customers, performing second line diagnostics to resolve or identify the best possible next escalation path. This role is based within a team that works as part of shift pattern that covers Monday to Friday between 8am and 6pm (UK Time) Required previous technical...