customer operations manager jobs in Western Cape

About Happy Pay Happy Pay is an ad‑subsidised payments network that gives South Africans access to zero‑cost credit at checkout. Our model is powered by a blend of merchant fees and a performance advertising platform that connects high‑intent shoppers with relevant brands. We exist to save consumers millions in interest and fees, while helping merchants boost conversion, increase average order...

Our client, a fast-growing and highly reputable sports betting operator, is looking to appoint an experienced Customer Support & Operations Manager to lead customer service excellence while driving operational efficiency across the business. This is a senior, hands-on role for someone who understands the realities of a high-volume, regulated betting environment and knows how to scale teams,...

Customer Operations Manager SA We are looking for a dedicated and forward-thinking Customer Operations Manager to lead our South African customer service team supporting our UK furniture and homewares business. This is a newly created role and will help with the setup of the South Africa in-house operation. Location:ClaremontCape Town. Plus, two visits to the UK per annum Salary &...

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great. This position reports to :...

A leading BPO service provider in Cape Town is seeking a Director of Operations to oversee large-scale customer service operations for US clients. This role focuses on ensuring exceptional service delivery, achieving key performance indicators, and managing financial performance across multiple accounts. The ideal candidate will have over 12 years of experience in call center operations, with 5...

A leading retail company in South Africa is seeking an experienced Store Manager to lead daily operations, ensure customer service excellence, and drive sales growth. Responsibilities include stock management, compliance checks, and team leadership. The ideal candidate should have Grade 12, three years of store management experience, and proficiency in MS Office. Join a dynamic team committed to...

A leading retail group in George, Western Cape is seeking a Store Manager to oversee operational efficiency and drive sales within store management. The ideal candidate has at least 5 years of store management experience in a retail/FMCG environment and demonstrates sound financial management skills. Responsibilities include team leadership, optimizing customer experiences, and ensuring adherence...

Who we are Yoco was founded in 2015, and we’ve been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since. We’re the payments provider for over 200,000 self-employed, and process over US$3 billion annually. We have ±350 team members globally, all with a bias for boldness and a passion for simple, progressive solutions. We believe in...

A local recruitment agency is seeking a Branch Manager to oversee operations in Cape Town. The successful candidate will lead a team focused on delivering excellent customer service, managing fleet operations, and working to meet financial targets. With a minimum of 10 years' experience in customer service or fleet management, you will analyze performance metrics and ensure compliance with...

A global customer service provider located in Cape Town is seeking a Director of Operations to manage large-scale customer service operations for US clients. This role involves leading multiple teams, ensuring adherence to Service Level Agreements (SLAs), and driving operational excellence. The ideal candidate will have extensive experience in BPO environments, strong P&L ownership, and a...

Teneo is a leading online school, serving thousands of students and families across the world. We're building the future of digital‐first education – combining world‐class teaching with cutting‐edge technology to deliver an unparalleled customer and learner experience. THE ROLE The Head of Customer Operations is responsible for overseeing and managing all customer‐related functions and teams...

Exodus Travels is hiring a Customer Operations Team Leader in Cape Town! Start your Adventure with us now. About us Our mission is simple, to Improve life through travel. Exodus Travels is one of the world’s leading adventure travel companies, delivering extraordinary travelling experiences across more than 350 itineraries in 90 countries across all 7 continents. Providing unparalleled...

Moving your career forward Our CEO, Angus spotted that many vans on the roads are half full or empty at any given time and so AnyVan was born in 2009 to create the world's most efficient technology logistics platform and help halve the number of miles driven. We've achieved incredible milestones since then, including securing the largest funding round for a UK tech logistics company from...

Who we are: Mama Money is a growth-stage fintech startup working to help migrant workers in South Africa send money home. Since 2015, we have been providing reliable remittances, at a socially fair price, to those who need it most. Mama HQ is in beautiful Cape Town, South Africa. We are 131 people strong (and counting) from 19 countries across Africa, Asia, the UK, and Europe. Our culture is...

ENVIRONMENT: A rapidly expanding organization operating in the utilities, engineering services and water management sector is seeking an accomplished Customer Service Manager to lead and elevate its B2B customer service function. You will play a central role in shaping service standards, developing CRM capabilities, supporting account management teams, and ensuring seamless delivery across...

Location: Stellenbosch (Hybrid 2 days in office to start, with increased flexibility over time) A fast-growing payments technology business is seeking an experienced Network Customer Relationship Manager to join its team in Stellenbosch. This role is central to managing and expanding relationships with digital and banking payment networks, with a strong focus on optimising transaction...

Are you an inspirational leader with a proven ability to manage, motivate, and coach a team to deliver exceptional customer service across all communication channels? A Global Leader in innovative travel and insurance solutions (serving over 400 million consumers worldwide) is seeking an experienced Customer Experience Team Manager to lead their multi-channel contact centre operations. This...

General Manager - Customer Operations & Collections City of Cape Town, Western Cape, South Africa Happy Pay is an ad‐subsidised payments network that gives South Africans access to zero‐cost credit at checkout. Our model is powered by a blend of merchant fees and a performance advertising platform that connects high‐intent shoppers with relevant brands. We exist to save consumers millions in...

Director of Operations - Customer Service (BPO) Cape Town, South Africa, ZA, Cape Town, Job Description: Role Overview The Director of Operations is responsible for leading large-scale customer service clients supporting US clients within a BPO call center environment. This role ensures exceptional service delivery, client satisfaction, financial performance, and operational excellence across...

Role Overview The Director of Operations is responsible for leading large-scale customer service clients supporting US clients within a BPO call center environment. This role ensures exceptional service delivery, client satisfaction, financial performance, and operational excellence across multiple accounts. The Director will drive performance across voice, email, chat, and technical customer...