operations customer service jobs in Western Cape

A local recruitment agency is seeking a Branch Manager to oversee operations in Cape Town. The successful candidate will lead a team focused on delivering excellent customer service, managing fleet operations, and working to meet financial targets. With a minimum of 10 years' experience in customer service or fleet management, you will analyze performance metrics and ensure compliance with...

A global airline company is seeking an Operations Service Manager in Cape Town to lead front-line teams, ensuring operational excellence in safety and customer service. The ideal candidate will possess strong leadership and organizational skills, with a proven ability to make prudent decisions. Responsibilities include monitoring safety compliance, setting performance expectations, and fostering...

A leading hardware retailer located in Vredenburg, South Africa, is seeking a customer-focused individual to join their team. The role involves loading customer vehicles and ensuring satisfaction through excellent service. Candidates should have a valid operator license and experience in similar positions. The company values diversity and is dedicated to improving its team composition. This is an...

A leading BPO provider in Cape Town is seeking a Director of Operations to manage large-scale customer service operations for US clients. This role involves overseeing multiple accounts, ensuring exceptional service delivery, and maintaining stringent adherence to SLAs. The ideal candidate will have over 12 years of BPO experience, including 5 years in leadership roles, with a focus on customer...

A leading BPO service provider in Cape Town is seeking a Director of Operations to oversee large-scale customer service operations for US clients. This role focuses on ensuring exceptional service delivery, achieving key performance indicators, and managing financial performance across multiple accounts. The ideal candidate will have over 12 years of experience in call center operations, with 5...

Role Overview The Director of Operations is responsible for leading large-scale customer service clients supporting US clients within a BPO call center environment. This role ensures exceptional service delivery, client satisfaction, financial performance, and operational excellence across multiple accounts. The Director will drive performance across voice, email, chat, and technical customer...

A retail company in Robertson is seeking an experienced Branch Manager to oversee operations in a dynamic environment. The successful candidate will be responsible for sales management, stock control, and providing an exceptional customer experience. Ideal applicants will have at least 3-5 years of management experience and a passion for retail and customer service. Join us and help shape the...

A leading health and beauty retailer in Cape Town is seeking a dedicated Service Advisor. The role involves ensuring operational excellence at the point of sale and delivering superior customer service. Ideal candidates will have experience in retail, proficiency in stock management, and a strong focus on customer satisfaction. Responsibilities include managing cash and stock, training staff, and...

Customer Service Representative EXL, Cape Town, Western Cape, South Africa In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while...

A local recruitment agency seeks a Junior Customer Support Consultant in Paarl, South Africa. The consultant will provide high-quality customer support, resolving issues efficiently and maintaining excellent customer care. The ideal candidate will be customer-focused, professional, and willing to learn and grow within the role. Responsibilities include handling inquiries, maintaining records, and...

A leading consulting firm in Cape Town is looking for a Customer Advisor to enhance customer relationships. The role involves responding to inquiries, handling escalated complaints, and generating sales through excellent service. Candidates must have experience in BPO and strong communication skills. The position offers a competitive remuneration package, performance bonuses, and opportunities...

German Customer Support Specialist — Woodstock — Full-time — 24/7 Environment — Salary: R25 000.00 Per Month About the Client Join a leading tech company that’s all about delivering top-notch TV and mobile phone products and services. Our client is known for their innovative solutions and fantastic customer service. They value a vibrant and supportive work environment, perfect for those who...

About the client Our client is a professional painting company specializing in residential and commercial projects. They focus on high-quality service and excellent customer experiences. The company is seeking a proactive Customer Service Representative to manage incoming leads, support customers, and help drive bookings for painting projects. About the role We are seeking a detail-oriented...

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air...

A leading retail company in Cape Town is looking for a General Assistant to provide excellent customer service, merchandise stock, and maintain housekeeping standards in-store. The ideal candidate should have a minimum of Grade 10 or NQF 3 with at least one year of related experience. Strong communication skills in English and the local language are essential. This role requires shifts, including...

A leading construction material supplier in Cape Town is seeking a General Assistant. This role involves comprehensive customer service, effective merchandising, and maintaining safety standards. Ideal candidates should have at least Grade 10 and experience in a similar role, with strong communication skills in English and the local language. Flexibility with shifts and weekends is essential. The...

Coordinator-Back-End / Blended / Customer Service-Email + Chat + Voice EXL Cape Town, Western Cape, South Africa Responsibilities - To ensure customer appointments are booked inline with business and customer expectation, overcoming objections and ensuring these are resolved to a conclusion. - Support the other departments in dealing with customer queries regarding scheduling. - Manage and...

Director of Operations - Customer Service (BPO) Cape Town, South Africa, ZA, Cape Town, Job Description: Role Overview The Director of Operations is responsible for leading large-scale customer service clients supporting US clients within a BPO call center environment. This role ensures exceptional service delivery, client satisfaction, financial performance, and operational excellence across...

A leading recruitment agency is looking for a Forex teller position available in Stellenbosch. The role involves processing foreign exchange transactions and providing high-quality customer service while ensuring compliance with regulatory standards. Candidates should possess strong computer literacy, attention to detail, and excellent communication skills. Join a dedicated team where integrity...

A leading retail company in Stellenbosch seeks a talented manager to direct operational activities at the point of sale. This role focuses on ensuring excellent customer service, managing stock and cash, and training staff to maintain high standards. The ideal candidate will possess Grade 12 education and relevant management qualifications, alongside strong managerial, planning, and communication...