Customer Services Coordinator jobs in Western Cape

Coordinator-Back-End / Blended / Customer Service-Email + Chat + Voice EXL Cape Town, Western Cape, South Africa Responsibilities - To ensure customer appointments are booked inline with business and customer expectation, overcoming objections and ensuring these are resolved to a conclusion. - Support the other departments in dealing with customer queries regarding scheduling. - Manage and...

About Envusa Energy Envusa Energy is a licensed energy trader jointly owned by EDF Power Solutions and Anglo American. Envusa is, focused on delivering innovative and industry leading renewable energy solutions to private offtakers across Southern Africa and has a stated aim of developing a 3 to 5GW Renewable Energy generation portfolio by 2030. Construction of the first 520MW of wind and solar...

About Envusa Energy Envusa Energy is a licensed energy trader jointly owned by EDF Power Solutions and Anglo American. Envusa is, focused on delivering innovative and industry leading renewable energy solutions to private offtakers across Southern Africa and has a stated aim of developing a 3 to 5GW Renewable Energy generation portfolio by 2030. Construction of the first 520MW of wind and solar...

- Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. - Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escape complex matters where necessary. - Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that...

About the client Our client is a professional painting company specializing in residential and commercial projects. They focus on high-quality service and excellent customer experiences. The company is seeking a proactive Customer Service Representative to manage incoming leads, support customers, and help drive bookings for painting projects. About the role We are seeking a detail-oriented...

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air...

Senior Service Coordinator Our client requires the services of a Senior Service Coordinator to guarantee a high-quality customer service experience and an efficient system for service and maintenance. Duties & Responsibilities Key performance areas: - Promote teamwork within the department and cross-functionally. Actively resolve issues that come up. - Manage subcontractors to ensure the...

Reference: SW004648-ML2-2 Well established company with a national footprint has a vacancy for a Senior Coordinator with at least five years experience to join their team based in Somerset West. Duties & Responsibilities Requirements: - Minimum Grade 12 qualification - Relevant tertiary qualification will be an advantage - At least 5 years’ experience in a customer-service environment -...

The Digital Customer Success Coordinator ( fixed term contract ) will be responsible for account management, first-and-second line query support and administrative tasks across the customer success journey in its entirety. In addition, the successful candidate will need to provide training, be a CRM and process enthusiast, actively engaged with internal and external stakeholders, striving toward...

Job Purpose The Customer Relations & Compliance Coordinator plays a critical role in ensuring regulatory compliance, managing customer interactions, and supporting operational excellence for Pernod Ricard South Africa. This position is central to maintaining smooth product introductions, adhering to local and international standards, and fostering strong relationships with regulatory bodies and...

A local recruitment agency is seeking a Branch Manager to oversee operations in Cape Town. The successful candidate will lead a team focused on delivering excellent customer service, managing fleet operations, and working to meet financial targets. With a minimum of 10 years' experience in customer service or fleet management, you will analyze performance metrics and ensure compliance with...

Senior Service Coordinator Our client requires the services of a Senior Service Coordinator to guarantee a high-quality customer service experience and an efficient system for service and maintenance. Duties & Responsibilities Key performance areas: - Promote teamwork within the department and cross-functionally. Actively resolve issues that come up. - Manage subcontractors to ensure the...

Reference: SW004648-ML2-2 Well established company with a national footprint has a vacancy for a Senior Coordinator with at least five years experience to join their team based in Somerset West. Duties & Responsibilities Requirements: - Minimum Grade 12 qualification - Relevant tertiary qualification will be an advantage - At least 5 years’ experience in a customer-service environment -...

A business consulting firm in Cape Town is seeking a Coordinator for Customer Care Voice-Inbound to support customers through phone interactions. The role involves promoting digital self-service options and efficiently resolving complaints. Candidates should demonstrate a strong customer service orientation and problem-solving skills. This is an entry-level full-time position that offers an...

A leading business consulting firm in Cape Town is seeking an entry-level Coordinator-Back-End to manage customer service through email, chat, and voice. The successful candidate will be responsible for booking appointments in line with business and customer expectations and will support other departments in addressing scheduling queries. This role requires managing client expectations and...

Junior Services Coordinator Our client requires the services of a Junior Services Coordinator in a pressurized environment to join their team. Duties & Responsibilities Key performance areas: Main Responsibilities: - Technician scheduling and execution of the service call for a region. - Scheduling call outs with in-house technicians and sub-contractors. - Logging and managing tickets on...

Coordinator-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Responsibilities - Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. - Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalating complex matters where necessary. - Run basic diagnostics to...

Junior Services Coordinator Our client requires the services of a Junior Services Coordinator in a pressurized environment to join their team. Duties & Responsibilities Key performance areas: Main Responsibilities: - Technician scheduling and execution of the service call for a region. - Scheduling call outs with in-house technicians and sub-contractors. - Logging and managing tickets on the...

A consulting and services company in Cape Town is seeking an Entry-Level Coordinator for the Customer Care Voice-Inbound role. This full-time position involves promoting digital self-service options and assisting customers, resolving complaints efficiently, and running diagnostics to understand issues. The successful candidate will maintain data records, identify potential problems, and suggest...

A leading service provider in Cape Town is seeking a Coordinator for Customer Care in a full-time role. The position focuses on promoting digital self-service options and efficiently resolving customer complaints. Responsibilities include running diagnostics for issues, ensuring accurate data entry, and identifying opportunities for process improvements. This is an entry-level position requiring...