Guest Relations Manager jobs in Western Cape

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while...

Job Purpose The Guest Relations Manager is responsible for the monitoring, team management and delivery of a welcoming customer experience at the Front Desk / Concierge, Porte Cochere and across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience...

A prestigious luxury hotel in Cape Town is seeking an experienced Guest Relations Manager to lead the guest experience function within a fast-paced, high-volume hotel environment. This is a highly visible, operational role requiring strong leadership presence on the floor, hands-on guest engagement, and regular Duty Manager shifts. This position is suited to a hospitality professional with...

The successful incumbent will be responsible for, but not limited to;- Provides services that are above and beyond for customer satisfaction and retention.- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.- Intervenes in any guest/employee situation as needed to insure the integrity of the...

La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a complete experience and a perfect stay". MAIN...

Job Advert Summary Queen Victoria Hotel is searching for a fixed term Guest Relations Officer who will be responsible for providing an exceptional guest experience by ensuring every interaction is warm, professional, and efficient. The Guest Relations Officer acts as the face of the hotel, maintaining high service standards, handling guest requests, and ensuring seamless coordination between...

Company Description Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the...

The Guest Relations and Support Specialist consultant plays a vital role in ensuring a seamless travel experience for Singita guests booked via our travel partners. This position involves taking ownership of guest bookings when they are travelling and to be the primary Singita point of contact on the ground for select travel partners and guests during this time. This role focuses on guest and...

Responsibilities - Welcome guests and manage check‑in and check‑out - Answer guest questions and handle concerns in a calm and professional way - Assist with billing queries and explain hotel services clearly - Answer phones, manage emails, and handle bookings using Semper - Keep guest records updated, including preferences and special requests - Build strong relationships with guests and...

A premium health-focused organisation in Cape Town seeks a Guest Relationship Expert to ensure an exceptional guest experience. You will be responsible for greeting guests, assisting with inquiries, and guiding them through their screening processes. The ideal candidate should possess strong communication skills and a customer-centric mindset. Experience in hospitality or customer service is a...

Position: Guest Relations Officer Location: Cape Town, South Africa Hotel Category: Four-Star Hotel A well-established four-star hotel in Cape Town is seeking a professional, personable, and service-driven Guest Relations Officer to join its Front Office team. The successful candidate will be at the forefront of the guest experience, acting as a key ambassador of the hotel and ensuring that...

Duties: Guest Communication & Experience Management:

A 4* Hotel seeks to employ a Guest Relations Officer, The guest relations officer is at the forefront of customer service. They are one of the first hotel staff members to greet guests as they arrive. They provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel...

SCOPE AND GENERAL PURPOSE: The guest relations officer is at the forefront of customer service. They are one of the first hotel staff members to greet guests as they arrive. They provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave as well as...

DUTIES AND RESPONSIBILITIES Safety and Security · Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. · Complete appropriate safety training and certifications to perform work tasks. · Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). · Identify and correct unsafe...

A luxury hospitality firm in Cape Town is seeking an experienced hospitality professional. Responsibilities include managing guest check-ins, addressing billing queries, and coordinating with various departments to ensure excellent service. The ideal candidate will have at least 1 year of experience in a guest-facing role, preferably in a luxury environment, and strong communication skills. Basic...

Requirements: Certificate / Diploma in Hospitality or equivalent Background in Front of House Service of a luxury hotel / Lodge At least 2 years of previous experience in hospitality Front of House operations of a luxury 5* hotel / Lodge Proficient in use of various well-known Property Management systems Proficient in the application of Up-Sell and Cross-Sell strategies Proficient user of...

A leading hospitality group in Cape Town is seeking a Guest Relations Manager to supervise guest services and administration. This role involves maximizing revenue across accommodation, conferences, and food services while maintaining a high level of customer service. The ideal candidate will have 3-5 years of management experience in guest relations and possess strong problem-solving and...

5* Game Lodge in the Montagu area is looking for a Guest Relations Officer to take responsibility for the smooth and efficient operation of the Welcome Lounge performing all processes and service tasks to the standard of a luxury 5* Lodge. The Guest Relations Officer diligently responds to the requests that are presented by the Guests & Department Managers. This role works closely with the...

Duties: Guest Communication & Experience Management: