first line support jobs in Akasia

Job Description/Duties: · Logging Support Calls on Manage Engine Service Desk (our ticketing system). · Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. · Assisting Installers with Installations (Remote Support) if needed. · Escalating Calls to Second Line Support or Vendor. · Data Usage Reports. · Following and Maintaining call logging procedures. · Fault...

Customer Support: Act as the primary interface for client technical problems, resolve tickets, and provide on-site or remote support.Technical Expertise: Work with VoIP systems, network devices, servers, Active Directory, and advanced configurations like VPNs and failovers.Maintenance & Configuration: Install, troubleshoot, and maintain IT systems, including wireless devices, firewalls, and DNS...

RESPONSIBILITIES: - Design and develop new software - Software analysis, code analysis, requirement analysis and software review, - Software modelling and simulation - Front end graphical user interface design - Integrate software with existing systems - Customer liaison - servicing customers request and assist with development and introduction of new projects - Trouble shoot problems and...

A dynamic remote-first SaaS company is seeking a Senior Software Engineer in South Africa. The role requires expertise in modern typed languages and complex distributed systems, where you'll design and develop crucial software solutions. With a focus on scalability and customer success, you'll enjoy remote work flexibility and participate in a collaborative, energetic environment. This...

A well-established Insurance Brokerage in Pretoria North is looking for a Short-term Underwriter (Personal Lines & Claims) to join their team! The successful candidate will full ownership of a personal lines portfolio, managing the entire lifecycle of both underwriting and claims with minimal supervision. Key Responsibilities: - Manage the full personal lines policy lifecycle, including new...

Position: Independent Short-term Insurance Broker (Commercial) Location: Pretoria Do you love being out and about, meeting new people? Do you want to write your own cheque on a monthly basis? Are you fantastic at convincing and does your negotiation skills know no bounds? Raise your hand because WE’RE HIRING! It’s our mission to unleash the potential in our team, and we know that teams...

Personal Lines Claims Administrator: R18K – R30k CTC (Qualification & Experience Dependent) – Based in Waterkloof Join a dynamic insurance team as a Personal Lines Claims Administrator. You’ll be responsible for end-to-end claims processing, client communication, and documentation. Strong admin and time management skills are essential. Key Responsibilities: - Administer and manage personal...

Applicants must have the following requirements:Must have an equivalent tertiary IT qualification.Must have 2–4 years of experience in IT support with systems and network exposure.Must have experience in first- and second-line end-user support.Must have experience in desktop, endpoint, and user access administration (Active Directory exposure).Must have experience in network monitoring,...

IZI South Africa, a credible and leading provider of cash solutions for efficient and secure cash logistic services is seeking a highly analytical and performance-driven National ATM Support Specialist to join our Operations Support team at Head Office - Centurion. This specialized role moves beyond regional management to focus on national strategic alignment and operational excellence for our...

Job purpose: The Support Customer Care Consultant / Help Desk (ITIL) will provide first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives. Criteria: - Completed Degree or Diploma with Accounting will be an advantage - I.T knowledge and experience will...

G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Technical Support (A&B) based at our Head Office in Centurion, reporting to the General Manager A&B. The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of...

Visit for application Closing Date: Optimi is looking for self-driven individuals with excellent customer service skills to join our rapidly growing company in the Client Engagement Team. Successful candidates must be exceptional team players with a positive outlook and strong communication and interpersonal skills. REQUIREMENTS - Grade 12 - Certificate in Client Services or similar - 1 year...

-The main purpose of this position is to perform administrative support functions within the Group Security Management Department (GSMD) to support its programmes and overall operations.-Detailed DescriptionPerform general administrative tasks in support of the programmes and overall operations of the department, which include, but are not limited to, correspondence, facilities management,...

Business unit, Department, ReportingBusiness UnitCPSDepartmentCustomer First Centre (CFC)Reports To Snr Manager: Monitoring & SurveillanceGradeM5 Core DescriptionTo manage the monitoring and management of solutions from a costing and billing perspective, in alignment with customer requirements i.e. Bronze, Silver, Gold, Platinum Solutions. To manage the licensing of tools in accordance with the...

Introduction- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. Disclaimer- As an applicant, please verify the legitimacy of this job advert on...

Installation and maintenance of ICT hardware maintain asset database, installation of legal, licensed software and approved network equipment.- Installing Software upgrades and providing user support on software where possible.- Consult, advice, and support where possible on use and/or installation of specialized software, hardware, and intelligent devices.- Consult with ICT Senior System...

Pretoria, ZA Hybrid (Remote And In Person)- Full-Time- Herotel Business- Job Openings- Channel Support Agent - Tier 2 Applications are invited for the Channel Support Agent - Tier 2** position. This position will have remote work flexibility, reporting to the Channel Support Team Leader PURPOSE OF THE ROLE:Key Performance Areas would include, but are not limited to: - Resolve all faults...

Position: Independent Short-term Insurance Broker (Commercial) Location: Pretoria Do you love being out and about, meeting new people? Do you want to write your own cheque on a monthly basis? Are you fantastic at convincing and does your negotiation skills know no bounds? Raise your hand because WE’RE HIRING! It’s our mission to unleash the potential in our team, and we know that teams...

Personal Lines Claims Administrator: R18K – R30k CTC (Qualification & Experience Dependent) – Based in Waterkloof Join a dynamic insurance team as a Personal Lines Claims Administrator. You’ll be responsible for end-to-end claims processing, client communication, and documentation. Strong admin and time management skills are essential. Key Responsibilities: - Administer and manage personal...

Introduction A well-established Telecommunications company is looking for an Installations Support Technician to join their team. The suitable candidate will be required to provide remote Installation and technical support services to the company's Installers and customer on their VSAT services and any other of their Connectivity solutions if needed. Send your CV to hr5 (at) peopledimension...