contacts manager jobs in Cape Town

Engineering Manager - Contact Centre Platforms Lead the transformation of high-volume contact centre ecosystems at scale Remote role with global impact across customer experience platforms About Our Client Our client a global technology company delivering high-performance software solutions. Focused on engineering excellence and collaboration, they partner with clients to solve complex...

Job description Call Centre Manager Job Overview For delivery of service to clients on my site, ensuring all key performance indicators are met. I lead, develop, motivate, manage and organize a number of teams across the client accounts ensuring we are consistently meeting client’s expectations through regular and effective dialogue. I translate the collective needs of the client ensuring this...

Overview Job Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications Qualifications and Experience - Previous Mid/ Senior Managerial experience (Essential) - Previous US working experience - Sales Through Service background is...

ENVIRONMENT: A leading Cloud Solutions company is on the hunt for a dynamic CCaaS Executive to Develop and maintain a deep understanding of the group s business, products and services, value proposition and market positioning, with specific expertise in the CCaaS and broader CX technology landscape. DUTIES: Revenue acquisition and retention: - Develop and maintain a deep understanding of the...

Job Description Job Description: We are seeking a forward-thinking Contact Center Architect to lead the design and implementation of cutting-edge cloud-based contact center solutions. This role plays a critical part in shaping the future of customer experience by leveraging modern architectures, AI technologies, and multi-channel capabilities. Responsibilities Lead the design and...

A vacancy exists for an Inbound Client Services Call Centre and Correspondence Administrator in our Client Services Department.The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim related...

JOB SUMMARY The Sales Agent at P3 People is responsible for initializing and managing relationships with customers, serve customers by selling products and meeting customer needs, converting leads to sales, planning and organizing daily tasks. Responsibilities & Duties The responsibility of the Sales Agent/Consultant is to convert leads to sales, ensuring quality on calls, pose accurate...

Your Purpose....- The purpose of this role is to sell to prospects in line with the sales strategy and to support the business goals- Do the best work of your life by enabling experiences that help people live an active life- To make exercise irresistible- To focus on giving members an irresistible experience Your Duties & Responsibilities- To always do your bit towards achieving our strategic...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a dynamic and experienced Fixed-Term Onsite Contact Center Supervisor to oversee...

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and...

We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable an optimal working environment. DUTIES Provide HR oversight and client relationship management including: - 24 hour...

LOCATION Cape Town, ZA JOB TYPE Full-Time PAY TYPES Hourly SALARY Commensurate POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud...

Core Job Responsibilities - Gather and Document Requirements: Interview stakeholders to understand current telephony processes, identify pain points, and define needs for new or improved systems (e.g., PBX, IVR, ACD, CRM integration). - Analyze Business Processes: Evaluate existing workflows and systems to identify areas for improvement, focusing on efficiency, cost savings, and enhanced...

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Minimum Requirements • Grade12 (Matric) • A clear criminal and credit check • Proven computer literacy and digital dexterity • Excellent communication skills (written and verbal) Skills Building Trust, Consultative Selling, Customer Feedback Management,...

Job Overview:Expiration date: 14 June 2025Location: Bellville, Western CapeJob Title: Junior Client Contact ConverterEducation Level: High School / MatricJob Level: JuniorMinimum Experience: 1 - 3 Years Junior Client Contact Converter - Bellville, Cape Town.:Are you goal-oriented and passionate about turning warm leads into sales? Our client, close to Tyger Valley, who specialises in brand...

Introduction Disclaimer- As an applicant, please verify the legitimacy of this job advert on our company career page. Role Purpose Requirements: - Matric or equivalent - Business related qualification - Product training - Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa etc.) (preferred) - MS Office Suite (Word, Excel) - Business Area-specific...

Manage the full purchasing lifecycle, from requirement intake and supplier sourcing through approvals, contracting, and payment coordination Handle day-to-day procurement activity across technical, commercial, and operational teams using modern finance and expense tools Maintain accurate supplier information, pricing agreements, contract records, and compliance documentation Oversee renewals for...

Let's Write Africa's Story Together Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Minimum Requirements • Grade12 (Matric) • A clear criminal and credit check • Proven computer literacy and digital dexterity • Excellent communication skills (written and verbal) Skills Building Trust, Consultative Selling, Customer Feedback Management,...

Key Responsibilities: - Provide leadership, guidance, and development for a multidisciplinary engineering team, promoting collaboration and technical excellence - Define clear goals, monitor performance, and support succession planning while fostering skills development and team growth - Manage the complete engineering lifecycle, including design, implementation, and delivery of structural,...

Collinsonthe Collinson, that proudly employ over 1,100 talented individuals in over 20 locations world-wide, and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge access program with +/-1300 lounges globally and Columbus...