A leading service provider in Umhlanga Rocks is seeking a Senior Operations Manager to optimize BPO and sales delivery teams. You'll focus on revenue growth, improve efficiency, and develop a high-performance team. The ideal candidate has at least 5 years in sales operations, with strong analytical and stakeholder engagement skills. Benefits include comprehensive health insurance and access to...
A prominent educational institution is seeking an IT Manager to oversee the technology supporting its BPO operations. The role includes ensuring system availability, incident management, compliance with security standards, and leading the IT strategy aligned with business objectives. Candidates should have over 5 years of experience in IT operations, preferably in BPO environments, and strong...
A leading BPO organisation is seeking an experienced Head of Talent to lead all aspects of talent acquisition, learning & development, and talent management. This senior role involves developing scalable recruitment strategies and delivering training solutions, requiring a background in high-volume recruitment and strong leadership skills. The ideal candidate will have 3–5+ years of relevant...
About the job Engagement Manager (BPO/Hybrid) Our Client is a global leader in customer experience and BPO services, operating globally with over 100k employees. Headquartered in Europe, they serves industries in telecom, finance, and healthcare, delivering innovative, tech-driven solutions including AI-powered customer support. Role Overview As the Engagement Manager you serve as the hands-on...
- Managing a team of staff in the Recruitment Centre - Inducting newly appointed staff - Training staff on company policies and procedures - Ensuring that each has a number of departments that they assist with candidates - Training of staff of recruitment processes - Disciplining staff based on performance and behavior - Communicating with Managers on their departments and candidate...
ContactPoint360 is a global leader in transforming customer experiences into tangible business growth. By integrating AI-powered efficiency with empathetic human engagement, we support high-growth brands and Fortune 500 companies with tailored omnichannel solutions. With 12 delivery centers in 11 countries, we serve clients 24/7, 365 days a year, in over 31 languages. Recognized with multiple...
DBN – Senior BPO/Workflow Solution Architect – Pinetown Purpose of the Job: To lead the end-to-end design of digital workflows and integrations, translating business requirements into scalable, well-architected solutions. Required Qualifications: - 5–10+ years in workflow automation or business process design (Laserfiche, DocuWare, K2, Nintex, Power Automate, etc.) - Degree/diploma in...
DBN000206 – Senior BPO/Workflow Solution Architect – Pinetown Purpose of the Job:To lead the end-to-end design of digital workflows and integrations, translating business requirements into scalable, well-architected solutions. Required Qualifications: - 5–10+ years in workflow automation or business process design (Laserfiche, DocuWare, K2, Nintex, Power Automate, etc.) - Degree/diploma in...
Technical Competencies & Experience - Design and oversee end-to-end digital workflow and integration architecture - Lead technical workshops, translate complex concepts for stakeholders, and present solutions to business and IT teams. - Define and enforce architecture standards, best practices, and governance across all automation projects. - Architect and manage integrations with ERP, HR,...
A contact centre solutions provider in KwaZulu-Natal seeks an IT Operations Manager to oversee technology availability and incident management. The role requires 5+ years of IT operations experience, particularly in high-availability environments, along with strong leadership abilities and knowledge of contact centre systems. You will be responsible for ensuring compliance with security standards...
AfriVision AcademySearching For a Job??No experience? No problem! All we need is your determination and eagerness to learn.AfriVision Academy is Here to Empower You!We believe in your potential, not just your experience. That’s why we’re inviting unemployed individuals, even those with no call center background to join us and build a brighter future!Why Join Us?We’re offering a comprehensive,...
A global leader in customer experience transformation is seeking a BPO Site Manager in Durban to oversee operations and ensure client satisfaction. Responsibilities include leading diverse teams, strategizing outsourcing solutions, and optimizing business processes. Candidates should have over 7 years of BPO management experience, strong analytical skills, and a proven ability to inspire teams....
A leading recruitment firm in Durban seeks a Head of Site to lead and manage the company’s operations. The successful candidate will oversee a large team, ensuring high performance and compliance with industry standards. Key responsibilities include driving site strategy, managing financial performance, and building strong client relationships. With 7+ years in a contact centre and experience...
About the job Campaign Success Navigator (BPO/Hybrid) Our Client is a global leader in customer experience and BPO services, operating globally with over 100k employees. Headquartered in Europe, they serve industries in telecom, finance, and healthcare, delivering innovative, tech-driven solutions including AI-powered customer support. Role Overview You champion the human and process...
A prominent recruitment agency is seeking a Vice President of Operations in Cape Town. In this role, you'll lead operational excellence initiatives, mentor teams, and optimize processes within the BPO and Life Insurance sectors. You must have over 13 years of experience with significant input in stakeholder management and project delivery. The position requires exceptional leadership skills and...
A leading recruitment agency in Umhlanga Rocks is seeking a Recruitment Manager to lead a team and optimize recruitment processes. Responsibilities include training staff, managing recruitment activities, and providing expert advice to departmental managers. The ideal candidate should have at least 3-5 years of experience in recruitment management and call centre environments, with a strong focus...
Company Description ContactPoint360 is a global leader in transforming customer experiences into tangible business growth. By integrating AI-powered efficiency with empathetic human engagement, we support high-growth brands and Fortune 500 companies with tailored omnichannel solutions. With 12 delivery centers in 11 countries, we serve clients 24/7, 365 days a year, in over 31 languages....
Relocate to Cape Town Vice President of Operations (BPO/Life Insurance) Durban, South Africa Job Openings Relocate to Cape Town Vice President of Operations (BPO/Life Insurance) About the job Relocate to Cape Town Vice President of Operations (BPO/Life Insurance) Our client is a leading and innovative company at the forefront of transformation, data science, and change management solutions....
About the job Prompt Engineer (BPO/Hybrid) Our Client is a global leader in customer experience and BPO services, operating globally with over 100k employees. Headquartered in Europe, they serve industries in telecom, finance, and healthcare, delivering innovative, tech-driven solutions including AI-powered customer support. Role overview As the Prompt Engineer, you are the core GenAI...
ESM Regional Treasury Manager (BPO/Hybrid) About the job ESM Regional Treasury Manager (BPO/Hybrid) Our Client is a global leader in customer experience and BPO services, operating globally with over 100k employees. Headquartered in Europe, they serve industries in telecom, finance, and healthcare, delivering innovative, tech-driven solutions including AI-powered customer support. Role...