Call Center Operations Manager jobs in Ethekwini

A leading BPO company in Durban is seeking an Operations Trainer to deliver essential skills and technical training across operational units. The role requires delivery of new starter training and ongoing development sessions, along with assessment and remedial support for learners. Candidates should have extensive experience in training and development, especially within call centers, as well as...

Overview Talksure SA is seeking a dynamic Engagement & Sales Manager to lead our call center and digital sales operations. This role is perfect for a results-driven professional who thrives in both client engagement and digital growth. You will play a key role in driving sales performance, managing stakeholder relationships, and boosting brand visibility across multiple...

Talksure SA is seeking a dynamic Engagement & Sales Manager to lead our call center and digital sales operations. This role is perfect for a results-driven professional who thrives in both client engagement and digital growth. You will play a key role in driving sales performance, managing stakeholder relationships, and boosting brand visibility across multiple platforms. Key...

Training and facilitating of new call center staff whichinvolves training in all aspects of various service offerings as well as systems training. Conducting writtenas well as practical assessments. Facilitating of old staff and ensuring that their performance isconsistent on a daily basis and providing daily reports to management. Training and advisingsupervisors on reporting and department...

National Customer Service Center Manager, DBN About the job National Customer Service Center Manager, DBN Job Description: National Customer Service Centre (CSC) Manager Location: Durban, South Africa Department: Customer Service Job Level: Management Purpose of the Role The Customer Service Centre (CSC) Manager is responsible for managing the entire Customer Service Division (CSD) and...

Overview:About PepsiCo PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes Lay’s, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo's...

The role: The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. Our Employees are encouraged to recommend innovative business and operational ideas, and we strive to make each Employee's journey to success as exciting and engaging as possible. The Customer Care Manager takes pride in providing the best Customer...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center...

Our Client: They engineer experiences on behalf of some of the world’s most progressive brands. As a company, they have been working towards that goal since its founding in 2000. Through evolution and acquisition, today they are a 40 000 people-strong global leader in business process outsourcing (BPO). They continue to specialize in customer experience, but their capabilities extend across...

The Call Center Team Leader at Maluti Consulting is the leader of, and is responsible for, the sales performance and behaviour of the sales people under their management. Responsibilities & Duties The responsibility of the Call Center Team Leader is not exhaustive and may change from time-to-time as decided by Management. Below are the responsibilities of the Team leader towards his team and...

PURPOSE: Lead and inspire a team of collections agents to achieve key performance targets, ensure compliance with regulations, and deliver outstanding customer experience. This role focuses on coaching, performance management, reporting, and driving operational excellence within the collections team. KEY RESPONSIBILITIES: - Lead and Motivate: Manage and inspire a team of call centre agents to...

Requisition and Specialist Recruiter Details Closing Date: 26 January 2026 Cluster and Location Personal and Private Banking - Nedbank Contact Centre - Consumer. Call Centre (Inbound and Outbound) Manage Self: Technical Call Agent - Fixed Term Contract Call Agent (Pipeline) Job Responsibilities - Adhere to the daily schedule to ensure that targets are met by following the work plan. -...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

1.1 PURPOSE OF JOB To contact customers and provide telecommunication services. To deal with complains and handle queries. 1.2 KEY RESPONSIBILITIES- Promptly respond to customers in an enthusiastic, courteous and efficient manner, using advanced communication skills to control a call, listen and target the objective of the individual customer- Efficiently complete customer requests and provide...

A leading sales company in Durban is seeking an Engagement & Sales Manager to lead call center and digital sales operations. This role requires 3–5 years’ experience in sales and account management, along with strong leadership and communication skills. You will work in a dynamic and innovative environment, driving sales performance and managing key relationships. Competitive salary and...

A leading recruitment firm in Durban seeks a Head of Site to lead and manage the company’s operations. The successful candidate will oversee a large team, ensuring high performance and compliance with industry standards. Key responsibilities include driving site strategy, managing financial performance, and building strong client relationships. With 7+ years in a contact centre and experience...

Overview About PepsiCo PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes Lay’s, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream....

Team Leader (collections call centre) Mr Price Money Job Description and inspire a team of collections agents to achieve key performance targets, ensure compliance with regulations, and deliver outstanding customer experience. This role focuses on coaching, performance management, reporting, and driving operational excellence within the collections team. Responsibilities - Lead and...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

A leading Business Process Management firm in South Africa is looking for a customer service representative. The role involves understanding customer needs and providing excellent service to enhance loyalty and retention. The successful candidate will have a minimum of 12 months experience in a contact center and must excel at problem-solving, teamwork, and making decisions in a fast-paced...