first line support jobs in Ethekwini

A recruitment agency seeks an IT Support Technician to provide first-level support for hardware and software issues. This role involves logging support calls, resolving incidents, and delivering exceptional customer service. Candidates should have a Matric certificate, A+ and/or N+ certification, and a minimum of 1-3 years in IT support. Ideal proficiency includes Windows, Microsoft 365, and...

Job category: Health, Fitness, Medical and Optometry Contract: Permanent Business Unit: Mount Edgecombe Remuneration: R 280,875.00 EE position: No Introduction To process blood donations into first line and specialised blood products within agreed time frames and achieve the quality standards required. To control and supply blood products to blood banks and ensure that service delivery to...

A dynamic IT services provider in Durban seeks an Intermediate Application Support Analyst to deliver second-line technical support while ensuring minimal downtime for clients. Suitable candidates should possess a Matric and 1-2 years of Application Support experience, with strong skills in software development, technical diagnostics, and customer service. Ideal for those holding or pursuing an...

A Leading Short-Term Insurance Specialist in Durban is seeking a Commercial Underwriter to manage end-to-end commercial lines policies. The ideal candidate will have at least 3 years experience in underwriting, with a strong focus on client service and compliance. This role requires excellent communication skills and a solutions-driven approach. You'll work within a supportive team and be...

Are you a seasoned Commercial Lines Underwriter seeking a new and exciting opportunity? Our client is on the lookout for top talent to join their dynamic team. Ensure that the insurance requirements of existing insurance clients are identified and met to keep the client’s Brand Promise of meeting and exceeding client expectations. Qualifications: - Grade 12 - FAIS Compliant – If not, candidate...

Line Manager responsible for: - Operational management of Customer Engagement team (3 members) - Ensure high standard of internal and external support are developed and maintained - Maintain team KPA docs - Review and sign off team leave and ensure it's recorded correctly - Ensure team are upskilled to produce required output - Ensure team processes, checklists and SOPs are documented and are...

Responsibilities include but are not limited to the following: - Participating in the maintenance of call management systems, daily customer support ticket handling, call recordings management and integrated applications - Setting up and managing current applications, including FreeSwitch, Yeastar, PortaOne, Teams Operator Connect, Teams Direct Routing, Zoom Phone Platforms and Call Cabinet -...

Title:Personal Lines Underwriter:Salary: - R15 000 - R30 000 Description: - Our client is a market leading short term insurance broker with over a quarter-century of experience. They provide insurance services to people and businesses across South Africa. They are a fully independent financial services provider that only underwrites through South Africa’s leading insurance companies. - They...

The Personal Underwriter will assess personal insurance applications, analyze risks, and determine suitable policy terms and coverage. This role combines analytical expertise with client engagement, ensuring accurate risk assessments while maintaining strong relationships with brokers and clients. Key Responsibilities: - Evaluate personal insurance applications and assess associated risks. -...

About the Role You will be part of a diverse team where everyone works together to achieve one goal, a Happy Arch User The role offers an excellent career growth plan with multiple success stories testament to this. Being part of the Spinnaker team requires you to be able to work under pressure in our very high paced energetic, positive environment. You will be providing Arch user support to...

At Jonsson Workwear, we aim to make every customer experience brilliant. Whether it's a store visit that wows or an online journey that inspires, we continually find new ways to raise the bar. One of the ways we do this is through our newly upgraded website. More than an online store, it's an extension of our iconic Jonsson Workwear locations nationwide, where we welcome and serve our...

Our client is a leading boutique provider of sales outsourcing solutions, specialising in supporting SaaS companies across the EMEA region. By delivering tailored sales outsourcing services across the entire sales cycle, they empower SaaS businesses to scale efficiently and sustainably. In the world of SaaS, one constant remains — the vital importance of new customer acquisition. Regardless of a...

With teams operating across multiple countries, we celebrate diversity and value what makes each individual unique. Youll be part of a supportive, people-first environment that prioritises collaboration, well-being, and professional growth—giving you the tools to succeed and build a career with long-term opportunities. You will be working on-site from our Durban North Coast office, a dynamic and...

About the job Infrastructure Support Engineer Key purpose: As a business, we are going through a period of Transformation and are continuing to bolster the IT function from the company's IT centre of excellence in Glasgow. Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and...

Student Support Consultant - Assessments Listing reference: manco_000750 Listing status: Online Apply by: 31 August 2025 Position summary Job category: University and Academy Location: Durban Contract: Permanent EE position: Yes Introduction MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate...

IOEC is seeking a skilled IT Support Administrator to join our team in Morningside, Durban. We seek a helpful, service driven team member to fill this role. The IT Support Administrator will be responsible to oversee the organisations' IT systems, maintain information systems and networks, upgrade and install new hardware and software, and perform troubleshooting. They will also back up data and...

R 18,000.00 - 18,000.00 (South African Rand) About the job Digital Support Co-ordinator CORE PURPOSE OF THE JOB We are looking for a proactive and customer-oriented Digital Support Co-ordinator to join our dynamic team. This role involves managing our FreshDesk and FreshChat support lines to ensure exceptional service levels for our clients. The ideal candidate will have a strong background in...

A national health service provider in Umhlanga Rocks seeks a dedicated individual to process blood donations into specialized blood products. The role involves maintaining laboratory standards and ensuring quality service delivery. Candidates should have matric with mathematics and a science subject, along with strong analytical, problem-solving, and customer service skills. Additional...

A leading software provider in South Africa is looking for a skilled technical support professional. The ideal candidate will have a solid background in IT, showcasing strong communication and interpersonal skills. Responsibilities include providing first-line support, troubleshooting system issues, and maintaining professional documentation. This role demands flexibility in working hours and a...

Job Description Key Performance Areas - Financial Objectives - Operational Objectives - People supervised to achive operational objectives - Quality and Risk Management objectives - Customer Relations Competencies Cognitive - Analytical thinking and attention to detail - Problem solving - Judgement and Decision Making - Planning, organising and monitoring Personal - Ethical behaviour -...