Customer Retention Manager jobs in Fourways

A leading financial institution in Johannesburg seeks a Manager of Business Retention to enhance customer loyalty and reduce churn within the Business Banking Cash Team. The role involves developing strategies based on data-driven insights, managing a retention team, and collaborating across various functions. Candidates should have significant experience in sales and customer service, alongside...

A leading healthcare technology company in Gauteng seeks a Complaints & Reporting Specialist to manage the customer complaints resolution process, enhancing customer retention and providing insights through data analysis. The ideal candidate will have 5 years of experience in corporate complaint management with advanced Excel skills. This role involves cross-functional collaboration to develop...

A premium broker in Johannesburg is seeking experienced Retention Agents to enhance customer loyalty and engagement. Ideal candidates will have a strong background in customer service and sales, with exceptional communication skills in English. The role involves developing customer relationships, addressing inquiries professionally, and collaborating with sales teams on retention strategies. This...

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with...

Position summary Job category: Administration Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction The primary objective for appointing a Retention Support Consultant in the Retention Contact Centre is to handle all consumer and business complaints, queries and escalations from internal and external stakeholders. The Retention Support Consultant...

Deposita is a leading cash & payment solutions company. Our globally-implemented cash management, payment, e-payment, and self-service technologies reduce the risks associated with handling money business, currently has a vacancy for a Customer Retention Officer based at our office in Midrand, Gauteng and reporting to the Customer Retention Manager. The successful incumbent is a self-starter...

Role Purpose Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Customer Retentions Consultant Handle calls from customers considering cancellations or downgrades, aiming to retain them by understanding their concerns and providing tailored solutions. In this fast-paced,...

A global retail brand in Gauteng is looking for an Assistant Store Manager to support the Store Manager in creating great customer experiences and driving business success. This role involves building a culture of development within the team and advocating for positive community impacts through the Cotton On Group Foundation. The ideal candidate will have strong leadership skills, commercial...

A leading health technology company in Johannesburg is seeking a Service Renewal Manager for Ultrasound to guide customers through the renewal process, ensuring retention and satisfaction. The ideal candidate has a bachelor’s degree in a healthcare-related field and a minimum of 5 years of experience in technology, sales, customer success, or account management in healthcare. Excellent...

Main job function The Customer Support Manager is responsible for leading and optimizing the Customer Support function to deliver a high-quality player experience across all channels. The role ensures compliance with iGaming regulations, responsible gambling requirements, and internal service standards, while driving team performance, efficiency, and customer satisfaction. Qualifications -...

A leading customer support organization in South Africa is seeking a highly organized Assist Support Customer Agent. This role involves overseeing daily reports, case management, and customer escalations while ensuring data accuracy. Candidates should have a Matric Certificate, a minimum of 2 years in a support role, and strong analytical skills, particularly in Excel. The ideal fit is...

Responsibilities - Primary objective is to generate New Business for the Company (both Facultative & Treaty). - You will oversee the facultative business - Ongoing Client Servicing & Entertainment - Assist with client relationships and retention - You will be part of the management Team (Manco) and included in the monthly management meetings, where you will be required to add value to the...

A leading global information and analytics company in Johannesburg is seeking a dynamic Account Manager to oversee relationships with government clients. The successful candidate will be responsible for managing client satisfaction, implementing retention strategies, and pursuing growth initiatives. Ideal candidates should have a Bachelor's degree and 3-5 years of experience in account...

A leading internet service provider in Johannesburg is seeking a Customer Retention Manager to oversee the customer retention process. The ideal candidate will have at least 5 years of customer service experience, including 2 years in retention strategies and complaint handling. You'll collaborate with various departments to enhance customer experience and implement effective retention methods....

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary An exciting opportunity is available in the...

Retention Consultant - Inbound and Outbound (6 Months Fixed Term Contract) Listing reference: track_001475 Listing status: Online Apply by: 25 September 2025 Position summary Job category: Call Centre and Telesales Location: Randburg Contract: Fixed Term Contract Remuneration: Market Related EE position: Yes Introduction Tracker wants to act on all cancellation calls/e-mails received,...

A leading retail brand in Randburg is seeking a Department Manager to support the Store Manager and drive business outcomes. The role involves fostering a culture of development, ensuring operational excellence, and advocating for the company’s charitable initiatives. Ideal candidates will have strong leadership skills and a commercial mindset to enhance customer experiences. This position...

The primary objective for appointing a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints, queries and escalations from internal and external stakeholders. The Retention consultant will also handle all consumer and business cancellations to prevent future billings. This individual will also be expected to assist on other administrative tasks to...

Position summary Job category: Administration Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction The primary objective for appointing a Retention Support Consultant in the Retention Contact Centre is to handle all consumer and business complaints, queries and escalations from internal and external stakeholders. The Retention Support Consultant...

Listing reference: track_001220 Listing status: Online Position summary:Industry:IT & InternetJob category:AdministrationLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:NoIntroduction:Job description: - Roles and Responsibilities: - Compile daily outstanding’s on Business and consumer retentions. - SLA TAT spreadsheet to be completed daily. - Compile and allocate...