Customer Service Operations Manager jobs in Fourways

Main job function The Customer Support Manager is responsible for leading and optimizing the Customer Support function to deliver a high-quality player experience across all channels. The role ensures compliance with iGaming regulations, responsible gambling requirements, and internal service standards, while driving team performance, efficiency, and customer satisfaction. Qualifications -...

A leading South African financial institution is searching for a Call Centre Agent in Randburg. This role requires delivering exceptional customer service through various channels while adhering to cost management protocols. The ideal candidate holds an NQF level 5 qualification with 1-2 years of relevant experience, and familiarity with CRM systems is advantageous. Opportunities for professional...

A leading book retailer in South Africa is seeking a passionate Bookseller for a 195-hour contract. In this role, you will provide exceptional customer service, maintain store displays, manage stock, and build relationships with customers to drive sales. The ideal candidate is energetic, bilingual, and has a matric qualification, preferably with retail or sales experience. Join us to share your...

- Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required; - Assist customers when there are flight disruptions and/or cancellations; - Handle and safeguard of confidential information address any complaints in a professional and timeous manner; - Escalate any problematic issues to the...

Watch our Vision Video: Take a tour of our Website: SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their...

Cool Ideas, leading ISP in Johannesburg requires an Customer Service Analyst to join our team Job Description & Key Responsibilities: - Provide first-line technical support and troubleshooting for customers - Log, manage, and track faults with fibre line providers and third-party vendors - Handle incoming customer calls, assisting with technical and general service-related queries - Follow up...

Customer Service Fixed Term Contract Position 2-month Contract based in Randburg** To Start ASAP Main Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main...

A leading building materials provider in Kempton Park is seeking a General Assistant to ensure smooth operations by providing customer support and performing various operational tasks. The ideal candidate will assist with loading vehicles, packaging stock items, and uphold company values of honesty, respect, and resourcefulness. The role emphasizes teamwork and customer-centricity in delivering...

A healthcare provider in Roodepoort, Gauteng is seeking a Human Resource Administrator. The successful candidate will lead teams to achieve customer-centric operations, ensuring compliance with strategic objectives. Responsibilities include performance management, budget oversight, and driving continuous improvements. Ideal candidates should have 5+ years in Managed Healthcare and skills in team...

International Operations Specialist Location: Johannesburg Employment Type: Full-Time | Shift-Based | 24/7 Operations Be the Calm in the Crisis. Deliver Global Assistance That Matters. Looking for a dynamic International Operations Specialist to join the Johannesburg Assistance Centre. If you thrive in high-pressure environments, have a passion for helping others, and want to be part of a...

About the Role We are seeking a proactive and highly organised Operations Manager to oversee and manage the day-to-day operational activities of the business. Reporting directly to the Directors, the successful candidate will be responsible for ensuring operational efficiency across quality management, logistics, documentation, inventory control, aftersales support, and the Customer Response...

Location Gauteng Regional Office, Lanseria, South Africa (hybrid with regular travel to regions and stores nationwide) Role Purpose To own the design, execution and continuous improvement of Cash Crusader’s fully internal national Mystery Shopper Programme across all corporate and franchised stores, while building and maintaining a robust, transparent employee and store performance ranking...

Pineapple Tech PTY LTD is a dynamic leader in the short-term insurance and InsurTech industry, renowned for its innovation and commitment to simplifying insurance solutions. We leverage cutting-edge technology to create transparent and accessible insurance products for our customers. As part of our continued growth, we are currently seeking a Customer Service Manager to join our team and play a...

A leading higher education institution is seeking an IT Service Manager to oversee national service operations across all campuses. This full-time role focuses on ensuring service level agreements are met and improving customer experience. Candidates should have experience in managing IT operations in an educational environment. The position offers permanent employment with opportunities for...

A leading machinery manufacturing company is looking for an Aftermarket Manager based in Kempton Park, South Africa. This role requires a strategic leader to manage customer support functions and improve after-sales services. Candidates must possess a Bachelor’s degree in Engineering and 10 years of operational management experience. The position demands strong interpersonal skills and a...

CS Sales Manager Our client, a plant equipment manufacturer in Honeydew, is looking to employ a CS Sales Manager. Duties & Responsibilities - Customer understanding: Identifies and understand customer needs. - Segment specific development of customers. Observe market trend in own cluster (e.g. competitive landscape, customer landscape). - Relationship management: Together with the team, the CS...

Sector: Logistics | Express & International Trade | Aviation | Supply Chain Location: OR Tambo International Airport (Gateway Office) Nature of Role: Permanent | Full-time | Management Level: Senior Operations Leadership Role Context 3L Consulting is recruiting on behalf of a leading global express logistics and international trade organisation operating within a highly regulated aviation and...

To maintain and execute collection strategies in line with set standards and policies. To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customers immediate and future needs. Enhance ISO standards and procedures to ensure continuous improvement using First...

Branch Customer Service Manager Hire Resolve's client is seeking a motivated and experienced Branch Customer Service Manager to join their team at their Gauteng branch in the furniture industry. The successful candidate will be responsible for managing the customer service operations for their branch, ensuring a high level of customer satisfaction and efficient communication with...

International Operations Specialist Location: Johannesburg Employment Type: Full-Time | Shift-Based | 24/7 Operations Be the Calm in the Crisis. Deliver Global Assistance That Matters. Looking for a dynamic International Operations Specialist to join the Johannesburg Assistance Centre. If you thrive in high-pressure environments, have a passion for helping others, and want to be part of a...