A dynamic technology startup is seeking a results-driven Customer Marketing Manager to craft and implement marketing strategies focused on customer retention and advocacy. The ideal candidate will have 3–6 years of experience in B2B SaaS or HRTech and will excel in cross-functional collaboration. This role offers competitive compensation and the flexibility of 100% remote work, ensuring a...
A leading financial institution in Johannesburg seeks a Manager of Business Retention to enhance customer loyalty and reduce churn within the Business Banking Cash Team. The role involves developing strategies based on data-driven insights, managing a retention team, and collaborating across various functions. Candidates should have significant experience in sales and customer service, alongside...
A specialized marketing agency is seeking a Customer Success Manager to manage and retain 25-30 med-spa clients. This role demands a solution-oriented individual with over a year of agency experience, a proven track record in client retention, and the ability to maintain strong client relationships. Responsibilities include conducting regular check-ins, resolving issues, and identifying at-risk...
A dynamic marketing technology company is seeking a Customer Success Manager to advocate for client needs and ensure they derive maximum value from their services. The role involves relationship management, retention strategies, and collaborating with teams to enhance user experience. Ideal candidates should have 3+ years in a customer success role within a SaaS environment. This fully remote...
Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...
We are seeking a Billing Specialist & Customer Service Retention Manager who will take end-to-end ownership of our billing operations, customer support functions, and client retention strategy. This is a foundational role, ideal for a self-starter ready to build and co-design the Finance and Customer Support department — including systems, processes, people, and policies — from the ground up. You...
A leading healthcare technology company in Gauteng seeks a Complaints & Reporting Specialist to manage the customer complaints resolution process, enhancing customer retention and providing insights through data analysis. The ideal candidate will have 5 years of experience in corporate complaint management with advanced Excel skills. This role involves cross-functional collaboration to develop...
A leading financial services provider is seeking a Retentions Consultant in South Africa. Responsibilities include managing cancellation requests, maintaining customer relationships, and offering retention solutions. The ideal candidate will have relevant qualifications such as NQF Level 2 & 3 and must be credit and criminal clear. Strong skills in consultative selling and customer management are...
iKhokha is a place where chance takers become change makers. At iKhokha, we’re made to make it. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance‑taker and help us empower small businesses...
Overview Customer Retention Specialist | Remote (Loyalty Architect) At TalentPop App, we are dedicated to helping high-growth e-commerce brands maximize profit by turning first-time buyers into lifelong customers. We firmly believe that retention is the ultimate driver of sustainable growth. We are looking for a highly strategic and results-driven Customer Retention Specialist. This vital role...
A leading ISP in South Africa is seeking a Retention Specialist to manage customer retention processes. The role involves collaborating with sales and operations to enhance customer experience and retention strategies. Candidates should have experience in sales account management and customer service, along with strong organizational skills. Benefits include medical aid, discounted internet, and...
About the job Customer Success - Retention Specialist Customer Success - Retention Specialist Location: Cape Town Salary: R25,000 R33,000 per month About the Role We are seeking a highly driven and experienced Customer Success - Retention Specialist to join our growing team in Cape Town. In this role, you will be responsible for retaining and re-engaging UK-based clients within the hair,...
Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price" We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team. In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable...
Customer Retention Representative (Contract) Join to apply for the Customer Retention Representative (Contract) role at CoinFlip Company Overview CoinFlip is a global digital currency platform company, focused on providing consumers simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume with more...
A global customer service firm based in Durban is seeking Customer Service and Retentions Advisers. The role requires individuals with voice experience and excellent communication skills. Responsibilities include providing responses to queries while maintaining quality standards, identifying issues proactively, and connecting with customers. Applicants must have a Matric certificate or...
A telecommunications provider in South Africa is seeking a dedicated Customer Recovery Agent in Tembisa. The role focuses on building relationships with customers and ensuring their satisfaction by addressing their concerns and analyzing feedback. The ideal candidate should have at least 6 months of customer service experience, proficiency in English and Afrikaans, and strong communication...
A premium broker in Johannesburg is seeking experienced Retention Agents to enhance customer loyalty and engagement. Ideal candidates will have a strong background in customer service and sales, with exceptional communication skills in English. The role involves developing customer relationships, addressing inquiries professionally, and collaborating with sales teams on retention strategies. This...
Overview Customer Retention Specialist | Remote (Loyalty Architect) At TalentPop App, we are dedicated to helping high-growth e-commerce brands maximize profit by turning first-time buyers into lifelong customers. We firmly believe that retention is the ultimate driver of sustainable growth. We are looking for a highly strategic and results-driven Customer Retention Specialist. This vital role...
A leading retention marketing firm in Cape Town is seeking a highly driven Customer Retention Strategist. The role emphasizes delivering reliable revenue through retention initiatives, leveraging data to shape strategy and aligning with client objectives. Candidates should possess experience in email/SMS marketing and strong analytical skills. The position offers autonomy and opportunities for...
A leading customer success firm in Cape Town is seeking an experienced Customer Success - Retention Specialist to retain and engage UK-based clients. This role involves proactive client relationship management and communicating value through personalized consultations. The ideal candidate has 3-5 years in client retention and familiarity with digital platforms. Join a purpose-driven team focused...