Call Center Associate jobs in Gauteng

A leading service provider in Johannesburg is looking for a polite and professional call center representative. The role involves providing outstanding service to customers by answering questions, handling complaints, and troubleshooting product-related issues. Ideal candidates will have a high school diploma, exceptional customer service skills, and proficiency in CRM software. Join our team to...

A dynamic call center organization in Johannesburg is seeking an experienced Human Resources Manager to lead HR initiatives and ensure compliance with South African labor laws. The ideal candidate will oversee employee relations, compensation and benefits, and workforce planning while promoting a positive organizational culture. Applicants should possess a Bachelor's degree in HR or a related...

A consulting firm in Gauteng is seeking a Team Leader for a call center role. This position requires a French speaker with professional fluency level B2 or higher, along with at least 2 years of team leader experience in a call center or BPO environment. The ideal candidate will coach the team to ensure quality delivery, manage operations, and communicate effectively with all members. Competitive...

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title Sales Enablement & Training Specialist (SDR – BPO/Call Center) Location Remote Time Zone US Time Zones (EST–PST) Role Overview We are seeking a Lead Sales Enablement & Training Specialist to own the onboarding, training, and ongoing development of Sales Development...

A leading telecommunications service provider in South Africa is looking for a Mid-Senior level Call Center Partner Expansion Engineer. The role focuses on sales of call center solutions, customer communication, and market analysis. Ideal candidates should have proven experience in sales and customer service along with strong communication skills. The position offers a full-time employment...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Advanced Call Center TechnologiesJob Description:TrainerReports To: Manager, Training & QualityDepartment: TrainingFLSA: Non-ExemptPrepared By: Human ResourcesPosition SummaryUnder the general direction of the Director of Training & Quality, facilitates company and client training programs for current and new employees.Nature and ScopePosition reports to the Manager, Training & Quality. Incumbent...

Job Description: Posted Monday, July 14, 2025, 11:00 PMAdvanced Call Center Technologies- Job DescriptionTrainerReports To: Manager, Training & QualityDepartment: TrainingFLSA: Non-ExemptPrepared By:Human ResourcesPosition Summary- Under the general direction of the Director of Training & Quality, facilitates company and client training programs for current and new employees.Nature and Scope-...

A government health department is seeking a Switchboard Operator to manage incoming and outgoing calls, handle inquiries, and perform clerical duties. Ideal candidates will have a Grade 12 Certificate and 2-4 years of experience in a call center environment, along with good communication skills and the ability to work under pressure. The position offers a salary package between R228,321.00 and...

A leading financial services firm in Gauteng, Pretoria is seeking an experienced Operations Manager to lead Call Centre operations. The ideal candidate will ensure targets are met through effective coaching and mentoring, manage operational efficiencies, and recruit and train staff. A minimum of 5 years' experience in a financial services environment and a relevant tertiary degree are required....

A dynamic marketing agency is seeking a skilled Campaign Analyst responsible for managing and optimizing call centre campaigns. This role involves performance analysis and data reporting to ensure effective execution and continuous improvement. The ideal candidate will leverage strong analytical skills to translate campaign data into actionable insights, working closely with team leaders to...

A leading recruitment agency seeks a Call Centre Process Analyst for a 6-month contract based in Pretoria, South Africa. This role involves monitoring calls, evaluating agent performance, and analyzing data to identify trends that enhance customer satisfaction. Candidates should possess strong analytical, technical, and communication skills, along with proficiency in Office 365 and Excel. The...

Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities...

A major financial institution in South Africa is seeking a Call Centre Agent. In this role, you will engage telephonically with clients, providing accurate product information while exceeding customer expectations. The ideal candidate has an NQF level 5 qualification and 1-2 years of related experience. You will also drive growth initiatives and manage costs to improve efficiency within the Call...

A healthcare provider based in South Africa is seeking a Call Centre Agent. In this role, you will handle inbound calls related to customer service and emergencies, ensuring each call is managed professionally. Key requirements include a Matric qualification, some experience in an EMS call centre, and strong communication skills. This position involves documentation and maintaining records while...

Unlock Your Career in Pharmaceuticals! Join Our Dynamic Call Center Team! Are you ready to take your career to the next level in the pharmaceutical industry? We're excited to offer an incredible opportunity to join our growing team at us as a Sales Representative in our state-of-the-art call center! This a month to month contract. Why Join Us? Dynamic Industry: Dive into the dynamic and...

About Job: Advantage Zensar We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. Our success in South Africa for 24 years comes from our people-first focus that emphasizes empowerment from the ground up. Zensar is recognized as proudly South...

Company Description Galaxy Global Group Role Description This is a part-time on-site role for an Afrikaans & English speaking Call Center Representative located in Randburg. The Call Center Representative will be responsible for handling customer inquiries, resolving customer issues, and providing excellent customer service. The representative will also assist with various customer support...

Huawei Call Center Partner Expansion Engineer Purpose of the position Focus on Call Center solution sales to the customers and build partner channel for it, support Rep office for customer communication, customer requirements collection, producing market insight on call center industry etc Major Compulsory Responsibilities - Establish and communicate values of the solutions to customers -...

A leading Business Process Management firm in South Africa is seeking a Customer Service Representative to enhance customer satisfaction and loyalty. The ideal candidate will have at least 12 months of experience in a customer service role, preferably in a contact center environment. Responsibilities include investigating customer inquiries, providing accurate information, and promoting products....