Contact centre consultant jobs in Midrand

Overall, Purpose of the Job To improve the customer experience and customer satisfaction index by handling customer enquiries, resolving issues and supporting the team in delivering high-quality service. Customer Service- Assist customers with enquiries regarding products and services, and account information.- Accurately record and update customer details in the CRM system.- Escalate complex...

We have an exciting opportunity for young energetic individuals, that are looking to kick start their career in the call center sector.Th contact center learnership opportunity will run for a period of months, made up of theory and practical components.ÂRequirements:- must be aged between 18-28 years old- Completed Grade 12 successfully- Strong phone and verbal communication skills along with...

Deposita a leading cash & payment solutions company, has a vacancy for a Call Centre Consultant based at our Head Office in Midrand, Gauteng reporting to the Call Centre Team Leader. This role is responsible for handling client inquiries, logging job cards, ensuring adherence to service level agreements (SLAs), monitoring systems, and compiling client reports. Reporting directly to the Call...

Job Description Under minimal supervision, to manage and lead large multinational clients under Global Compliance Outsourcing. - Ability to assist Multinational clients without minimal support - Is confident to present and lead with client discussions - Ability to manage difficult conversations with clients and know when to bring in the Partner or AD to support - Through the effective working...

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Applications welcome and NO EXPERIENCE IS REQUIRED FROM...

At iMas Insurance Brokers, we are committed to driving transformation and diversity in the workplace. In support of our transformation strategy, preference will be given to candidates from designated groups. About this position The Financial Advisor will be responsible for effective marketing of life assurance and funeral products via our Digital Channel (Contact Centre) Job Outputs: -...

ER24 Contact Centre 124 | Rivonia | South Africa Closing date: 19/12/2025 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: Workplace Type: On-site Permanent Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB To lead, manage and guide a team to reach...

Main job purpose Provide exceptional customer service to all PG Glass customers both internal and external in line with the Company's High Performance Network strategy so as to ensure the achievement of set Key Performance Indicators. Main Objective Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and...

Job Description Hello Future Call Centre Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Commercial National Sales and Service, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...

Your responsibility is also to project a professional company image through voice and online interactions. Job Responsibilities: - Providing customers with the organization’s service and product information - Handling and resolving customer complaints regarding product sales to customer service problems. - Recording details of comments, inquiries, complaints, and actions taken - Manage and...

R 70000 - R 80000 Monthly Basic Salary (Market related, Negotiable) Our client based in Isando, Johannesburg is seeking a Data Centre Manager to join their team. The Data Centre Manager is the leader of data centre operations, responsible for 24x7 operations of the data centre facility, in accordance with industry best practice and company policies & standards. The incumbent manages and...

Our client based in Isando, Johannesburg is seeking a Data Centre Manager to join their team. The Data Centre Manager is the leader of data centre operations, responsible for 24x7 operations of the data centre facility, in accordance with industry best practice and company policies & standards. The incumbent manages and supervises teams of employees within the Data Centre. The role is required to...

About Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their...

Company Description The Henry Nxumalo Foundation NPC has built a virtual non-profit newsroom focused on Johannesburg, Our City News (OCN). Our mission is to investigate and report on how the city is governed while promoting accountability, participation, and a people-centred future. To make that journalism travel further and last longer, we are looking for a sharp, energetic consultant to help...

A Medical Aid Administrator is seeking Pre-Auth Consultants to join their team in Centurion. In this role, you will work in a Call Centre environment, answering calls and queries from Members and/or Service Providers. Your role is provide authorization, for clinical procedures, as per the Scheme's rules. Requirements: - Matric / Grade 12 - SANC Nursing Qualification (RN) - 3 Years Nursing...

MSA Outsourcing Solutions is actively hiring highly motivated and talented Call Centre Consultant to join multiple campaigns in our virtual services team. Joining our USA based business, you will be focusing on various sectors, providing on demand responses and solutions. Please note that the role will be office-based in Houghton Estate Johannesburg, operating during USA EST hours (3pm-12am...

Core Function - Cold calling (Achieving set Targets) - Sourcing for leads - Emailing potential clients Compiling: - Daily, Weekly and Monthly sales report - Building relationships - Achieving Sales Targets Job Type: Full-time Pay: R4 500,00 - R5 000,00 per month Education: - High School (matric) (Required) Experience: - Call Centre: 2 years (Required) Language: - English...

You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will...

Overall Purpose Of The Job The Contact Centre Agent serves as the primary point of contact for SACAA clients, delivering prompt, accurate information and ensuring outstanding customer experience in line with our Service Level Agreements (SLAs). Contact Centre - Client Engagement & Enquiry Management- Handle 50-70 inbound calls daily, courteously and efficiently.- Log and track all client...

Overall, Purpose of the Job To provide an end-to-end customer service to the SACAA clients through various communication channels such as phone, email and chat. To improve the customer experience and customer satisfaction index by handling customer enquiries, resolving issues and supporting the team in delivering high-quality service. Customer Service - Handle incoming customer calls, emails,...