Escalation Specialist jobs in Midrand

Talent Pool : Escalations Specialist MMH251121-8 Momentum Centurion, Gauteng, South Africa Role Purpose The successful incumbent will be responsible for providing prompt and accurate resolution of client complaints according to policy, procedures, legislative / compliance requirements and within Service Level Agreements. Qualifications - Matric or equivalent (Essential). - Business related...

A prominent recruitment agency is seeking a Customer Care Specialist in Randburg, South Africa. The role focuses on managing customer enquiries and complaints while ensuring compliance with industry standards. Ideal candidates will have a diploma in Customer Service and at least three years of experience in a customer care environment, particularly within the automotive sector. Strong...

Introduction Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We...

Introduction- Through our client-facing brands and our other specialist brands, Momentum Group enables business and people from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network...

The Complaints & Reporting Specialist is a key member of the Sales Department responsible for managing the complaints resolution process enhancing customer retention and providing strategic insights through data analysis. This role focuses on identifying the underlying causes behind customer cancellations developing actionable retention strategies and ensuring a high-quality experience at every...

ROLE PURPOSE The Availability & Capacity Management Specialist is responsible for the end-to-end operational execution and continual improvement of Availability and Capacity Management practices across Nexio’s/Clients ICT services and infrastructure. The role ensures that IT services and supporting infrastructure are available, performant, and adequately resourced to meet current and forecasted...

MAIN PURPOSE OF POSITION The Partner & Webstore Support Specialist plays a key role in fostering strong partner relationships and ensuring a seamless support experience. This role serves as the first point of contact for partner and customer inquiries, providing timely, accurate, and professional assistance. The specialist will support both partner‑related queries and webstore operations,...

Listing reference: adapt_ Listing status: Online Apply by: 28 March 2026 Position summary Industry: IT & Internet Job category: Hospitality, Hotel, Catering, Tourism and Travel Location: Midrand Contract: Permanent EE position: No About our company Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market...

Job Description The Principal Climate Change Specialist is responsible for providing high-level technical and strategic advisory services on climate change, climate policy, and green finance across all DBSA sectors. The role supports the mobilisation of climate finance from global mechanisms such as the Global Environment Facility (GEF) and the Green Climate Fund (GCF). This position plays a...

Role Overview: As the Specialist: Claims Approval he/she must have the ability to check and apply expertise to data with an intended objective to deliver on the specific area of expertise. Furthermore, we could analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports....

Direct Reporting Line: Head: Student Experience Emeris is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher...

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional to join our dynamic team as a Specialist Channel Support to join our dynamic team of #Unstoppables. Purpose of the Job: To...

.:When it comes to growing Talent, we're number 1. The number 1 Top Employer in South Africa.Certified by the Top Employer Institute 2024 Role Purpose/Business Unit:Responsible for the development and implementation of a comprehensive monitoring plan for Vodacom Financial and Digital Services covering all divisions including Insurance, Payments, Lending & Wealth.With the launch of the payment’s...

Job Description:Remote Support- Assist clients with workstation and printer issues remotely.- Software/Application Support- Managing the printing infrastructure.- Hardware support- Providing technical hardware support, repairing printers, managing waste toner errors, paper jams and all service-related errors on printers.Toner Support- Logging toner calls, replacing toners, replenishing stock,...

MAIN PURPOSE OF POSITION: The role of an Internal Sales Support representative is to service the needs of a company's existing clients, respond to new sales inquiries, and to support the activities of the external sales team by marketing our company's brand in a way that is positive, honest, and professional way. The work you do on the phone is directly linked to successful outcomes resulting...

A reputable financial services provider in Centurion seeks an Escalations Specialist to address and resolve client complaints effectively. The ideal candidate should have 3-5 years of experience in client service, preferably within the insurance sector. You will be responsible for maintaining high service standards, evaluating complaints, and making recommendations for service improvements. This...

Direct Reporting Line: Senior Student Relations Specialist Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support. Emeris, Waterfall Campus (Midrand) has a vacancy for a Student Relations...

Remuneration: Market Related dependent on skill set knowledge and experience Purpose Of The Job Our client is looking for an experienced Vehicle Registration Specialist to join the team. The Vehicle Registration Specialist is responsible for managing the end-to-end vehicle reporting and registration process including dealer and company reporting new registrations renewals and ownership...

ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...

Role Purpose The successful incumbent will be responsible for providing prompt and accurate resolution of client complaints according to policy, procedures, legislative / compliance requirements and within Service Level Agreements. Requirements QUALIFICATIONS - Matric or equivalent (Essential). - Business related qualification (Desirable). - Relevant product training (Essential). - FAIS...