Requirements: - Requesting all the required documentation from customers or branches pertaining complaints: Signed job cards, tax invoices, supplier invoices, phone recordings, managers handover checklist, 62-point checks and all other relevant information- Liaising with the clients and the branches and keeping customers up to date regarding their query lodged, hourly or daily as required-...
What being part of the Sigma Family means for you Customer Service Advisor As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity. Who are the Sigma Family? Our core mission is to...
Were Hiring: Complaints /Customer Service Support Advisor Were looking for a detail-driven and customer-focused professional to support our complaints /Customer service process across multiple areas, including administration, product/service complaints, and telephony. You will deliver first-class customer service via telephony and email, supporting customers with empathy, active listening, and...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : January 31, 2026 Job Overview: - Are you passionate about delivering fair customer outcomes and resolving complex issues? Join a team where your expertise in end-to-end complaints handling makes a real impact. - As a Complaints Specialist, you’ll investigate and resolve complaints thoroughly, ensuring compliance with FCA...
Job Description Job Overview: The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA. Job Responsibilities - Investigate all cases of potential misrepresentation and non-disclosure at policy inception and...
OPFA is seeking to appoint a candidate who is results-driven, passionate about service delivery, thrives under pressure, respects deadlines, and is a team player with high levels of professionalism. Key Responsibilities: Complaint Intake & Support - Identify and correctly record parties to a complaint. - Assist new complainants (walk-in and email) with lodging complaints and collecting...
Are you- Excellent at handling complaints- Passionate about customer experience- Customer focused - an advocate for exceptional service- Always focused on making situations right for our customers- Someone who loves to problem solve- Great at building relationships with customers and colleagues If so.. then read on Ten is looking for passionate, motivated and resourceful individuals to join our...
Job Classification- Job Requisition: 140915- TA Specialist: Refilwe Falatsi- Closing Date: 14 July 2025- Location: Sandown, Sandton- Cluster: Personal and Private Banking | Nedbank Insurance | Client Experience- Please Note: Preference will be given to applicants from Underrepresented Groups Job Purpose- To log, investigate and respond to all client complaints received at Nedbank in line with...
Complaints and Escalations Team LeaderJob Purpose:To lead the Complaints and Escalations Team in efficiently managing and resolving complex customer complaints and high-level escalations related to medical aid and gap cover claims and administration. The role ensures timely resolution, compliance with regulatory requirements, root cause analysis, and the implementation of service recovery and...
Category: Customer Service Location: Sandown Salary: Market-Related If youre a solution-driven professional who thrives on resolving complex issues and delivering exceptional client experiences, this role is for you! Join a dynamic team where your expertise in complaints handling and problem-solving will play a key role in shaping client satisfaction and trust. Responsibilities: Resolve Client...
Job Title: Case Handler (Complaints Handling and Recoveries) Reporting to: Case Management and Recoveries Lead / Head of Credit Location: Hybrid Role Overview This role focuses on managing a portfolio of customer cases, ensuring fair and timely resolution of complaints and effective recovery of outstanding loan balances. It is a varied and fast-paced position that requires excellent...
CUSTOMER SERVICE CONSULTANT (FRENCH SPEAKING) Location: Pretoria East Salary: R 14 000 – R 17 000 Start Date: As soon as possibleRole OverviewWe are seeking a French-speaking Customer Service Consultant to join our clients Pretoria-based team. The ideal candidate will provide exceptional support to clients, ensuring queries are resolved efficiently and customer satisfaction is consistently...
Role Overview We are seeking lively, detail-oriented, and experienced Customer Service / FICA Agents to provide exceptional customer support on our online trading platform while ensuring full compliance with FICA and AML requirements. This role is client-facing and compliance-focused, requiring strong communication skills, accuracy, and the ability to work efficiently in a fast-paced...
Purpose of RoleThe primary objective of the Customer Support Agent is to uphold exceptional service standards while ensuring high levels of customer satisfaction. This role requires a professional who is helpful, knowledgeable, and articulate when assisting customers with inquiries related to the company’s products, services, and technical support.The Customer Support Agent serves as a crucial...
Minimum Requirements: - Must have a minimum of 3 to 5 years experience in Customer Care, specifically within the Automotive Industry - Automotive OEM Level experience will be highly advantageous - Diploma in Customer Service | Communications or similar essential - Strong proficiency in MS Office including Excel - Proven experience in management of Customer Enquiries and Complaints | Dealer...
Job Overview: The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA. Job Responsibilities: - Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage...
Job Overview: Are you passionate about delivering fair customer outcomes and resolving complex issues? Join a team where your expertise in end-to-end complaints handling makes a real impact. As a Complaints Specialist, youll investigate and resolve complaints thoroughly, ensuring compliance with FCA regulations and Consumer Duty principles. Youll work closely with customers and internal teams...
Customer Service Executive Join a Fast-Paced, Growing Meat Supplier Supporting UK Customers Remote (SA-Based) | £1,000£1,200/month | UK Hours: 8:30am4:30pm About Our Client Our client is a rapidly growing UK-based premium meat supplier serving both retail and wholesale markets. They are passionate about quality, efficiency, and providing exceptional customer experiences. With strong growth...
What being part of the Sigma Family means for you:Head of Operations - UK BPO The Head of Department/Operations will oversee operations across key accounts, with a strong focus on UK Complaints. You will work closely with internal stakeholders, from the Senior Leadership Team (SLT) to Operational Managers at our Cape Town site, collaborating with training, analytics, resource planning, and...
What being part of the Sigma Family means for you:As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity. Who are the Sigma Family? At Sigma, our core mission is to...