A prominent financial services company is seeking a Quality Assurance Specialist to enhance customer experience through monitoring interactions across various channels. This role involves conducting evaluations, analyzing service metrics, and coaching staff to improve service quality. Candidates should have a minimum of 2 years' experience in Quality Assurance within a contact center environment...
A leading technology firm in Randburg is seeking a Quality Assurance Coach in the Call Centre, responsible for monitoring performance, delivering coaching interventions, and ensuring adherence to quality standards. The ideal candidate will have a minimum of 2 years of customer service experience and 1 year as a Quality Assurance Coach, exhibiting strong leadership and analytical skills. The role...
Stay safe online. Now more than ever, it's important to be cybersafe. See Santam's tips to keep you safe online. Learn more. A position is available in Santam Motor Support: Quality Assurance (JHB, Hill On Empire) for a Quality Assurance Consultant. WHAT WILL YOU DO The Quality Assurance Consultant monitors and analyses interactions between agents and customers to provide feedback to employees...
Job Opportunity Santam Broker Solutions: Operations – Shared Services for a Quality Assurance Consultant to be based in Cape Town / Johannesburg. Job Purpose - The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to policies, procedures and customer experience whilst maintaining...
Role Purpose To perform quality control and quality assurance on business system data, ensuring standards are met and the quality assurance process is effectively maintained and monitored. Requirements QUALIFICATIONS - Grade 12 or equivalent qualifcation (Essential). - Relevant degree or tertiary qualification (Desirable). - Relevant product, process, system and legislation training...
Primary Purpose This position aims to maintain and improve customer service quality at Bidvest Bank’s Customer Call Centre. The Quality Assessor monitors customer interactions for compliance and service standards, gives feedback and coaching to agents, and analyses performance trends. They generate quality reports, advise management on system effectiveness, and recommend improvements to enhance...
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from IGT Solutions Team Lead - Talent Acquisition Group at IGT Solutions As our new Assistant Manager - Quality, you will lead the creation, implementation and maintenance of a Total Quality Management system and culture. You will manage our company’s quality systems aiming for achieving no deviations...
Overview If you thrive in a high-accountability manufacturing environment, enjoy building disciplined systems, and want to make a visible impact across quality, compliance, and safety — this role is for you. IBCO is a dynamic and fast-growing manufacturer operating in an exciting and essential industrial sector. We are looking for a hands-on Quality Assurance Manager to lead and strengthen our...
Quality & Regulatory Assurance Lead: Africa Join to apply for the Quality & Regulatory Assurance Lead: Africa role at DHL Supply Chain Quality & Regulatory Assurance Lead: Africa Join to apply for the Quality & Regulatory Assurance Lead: Africa role at DHL Supply Chain Be Part Of The World’s Largest Logistics Company Deutsche Post DHL Group is the world’s leading logistics and mail...
Overview MagicOrange is a globally recognized leader in the IT Financial Management Software market, as acknowledged by Gartner. With customers and a strong presence on four continents, we are a Software as a Service (SaaS) provider in a high growth phase. Our mission is to empower individuals and organizations, making them more valuable through our innovative software solutions. Location:...
A recruitment firm in Gqeberha is seeking a Quality Assurance Controller to conduct data verification and testing across various projects. This role involves the analysis, documentation, and reporting of data quality metrics, ensuring the integrity of data used for business decisions. The ideal candidate has over two years of experience in data quality assurance, strong analytical and...
Quality Assurance & Service Delivery Integrity Analyst Job Type: Permanent employee, Full-time · South Africa - REMOTE Salary: 400,000 - 580,000 R per year Salary: £30,000 - £40,000 (depending on experience) Job Description At SmartPA, we transform support into innovative, technology‑driven services. We serve global leaders in tech, automotive, and retail, driving operational excellence...
QUALITY ASSURANCE SUPERVISOR with FMCG/Manufacturing Experience - ESSENTIAL Skills & Qualifications: * Diploma/Degree in Food Science, Biotechnology, Chemistry or related disciple * 3-5 Years' OA/QC/FMS experience * Strong FSSC 2200, HACCP, GMP, ISO 9001 & Quality Risk Management Duties and Responsibilities: - Develop and Implement Quality Assurance Policies & Procedures - Conduct regular...
Functional Description As a Quality Assurance Controller, your primary responsibility will be to conduct verification, testing and reporting of data accuracy, integrity, and reliability across various research projects. You will play a crucial role in maintaining high-quality data throughout the data lifecycle, with specific focus on data collection and its output. Your efforts will directly...
Select how often (in days) to receive an alert: Create Alert A position is available at Santam Broker Solutions: Operations – Shared Services for a Quality Assurance Consultant to be based in Cape Town / Johannesburg. Job Purpose - The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to...
Tracker requires the services of a Quality Assurance Assessor/Coach in the Sales Contact Centre. This is a permanent position based at their Head Office in Johannesburg. The successful candidate will be responsible for evaluating adherence to company policies/procedures and statutory requirements in line with Trackers customer service; sales and Compliance strategy. Key Responsibilities: -...
Overview The purpose of the Quality Assurance (QA) Specialist is to enhance the overall customer experience by monitoring and assessing a variety of customer interactions—across voice calls, emails, face-to-face engagements, and other channels. Through detailed analysis and storytelling via structured reporting, the QA Specialist provides insights into the end-to-end customer journey. A core...
Stay safe online.Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. A position is available at Santam Operations for a Quality Assurance Consultant in Shared Services to be based in Cape Town / Centurion. Job Purpose - The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback...
Stay safe online.Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. A position is available at Santam Broker Solutions: Operations – Shared Services for a Quality Assurance Consultant to be based in Cape Town / Johannesburg. Job Purpose - The Quality Assurance Consultant monitors and analyzes the interactions of agents and customers...
Tracker requires the Services of Quality Assurance Coaches in the Call Centre, CX Improvement Department, based in Johannesburg. The candidates will be responsible for ensuring that employees within the organization adhere to quality standards and procedures, monitoring and evaluating the performance of individuals or teams to identify areas for improvement and ensure consistency in delivering...