IT helpdesk agent jobs in Western Cape

A leading IT services firm is seeking a motivated Junior Helpdesk Agent to join its team in Cape Town. This entry-level position serves as the initial point of contact for technical support, focusing on learning and development within a dynamic MSP environment. Candidates should have 1–2 years of IT support experience and a basic understanding of Microsoft 365 and Windows systems. The role offers...

Junior IT Helpdesk Agent required in Cape Town. This is an entry level IT support role ideal for someone starting their career in an MSP or service desk environment. You will be the first point of contact for users, handling everyday IT issues and learning structured troubleshooting in a real world support setting. You will work closely with senior support staff, resolving lower complexity...

Key Responsibilities First-Line Support - Monitor and respond to incoming helpdesk tickets - Resolve common IT issues including: - Password resets and account lockouts - Microsoft 365 user issues (Outlook, Teams, OneDrive sync issues) - Basic workstation troubleshooting - Printer and peripheral support - Software installation and configuration Microsoft 365 Support - Assist with basic...

The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice...

A managed service provider is seeking a Helpdesk Technician to deliver excellent technical support and customer service. The role involves desktop support, troubleshooting, and engaging in security-related tasks. Ideal candidates should have at least 2 years of IT support experience, familiarity with Windows and MacOS, and strong communication skills. This is a fully remote position offering a...

A leading outsourcing service provider in Cape Town is seeking a Helpdesk Officer to manage IT systems and provide technical support to employees. The ideal candidate will have a maximum of 2 years of experience in a similar role, be fluent in English, and possess strong skills in HTML coding, helpdesk/ticketing systems, and user account management. This role offers an opportunity to work in a...

Join a dynamic and innovative beverage company as a Support Engineer in Cape Town! This role offers a fantastic opportunity to be part of a high-performing IT team dedicated to excellence and collaboration. You will be the go-to person for first-line IT support, managing the IT Helpdesk, and ensuring seamless operations across various devices and platforms. With a focus on Windows Server and...

A leading Managed Service Provider is seeking an enthusiastic IT Support Engineer to join their team. This remote position requires strong problem-solving skills and a passion for customer support. Candidate should have at least 2 years of experience in an IT helpdesk environment, alongside proficiency in Microsoft products. The role offers a competitive salary, 20 days of annual leave, and a...

Hartenbos, South Africa | Posted on 08/01/2025 The role of the Helpdesk Agent is to provide support to clients through various channels such as telephone, WhatsApp, and email, addressing internet connectivity issues (both customer-side and WAN-side), as well as providing assistance with e-mails, routers, and network-related queries on Mikrotik, Cambium, and Ubiquiti hardware. Key...

A technology solutions provider in Cape Town is seeking a Support Specialist to provide remote assistance to clients and resolve technical issues. The ideal candidate should have at least 2 years of helpdesk experience, relevant certifications like A+ and N+, and strong computer literacy. Key responsibilities include responding to client queries, investigating issues, and maintaining effective...

Our client is seeking a skilled Level 2 IT Helpdesk Technician to provide advanced technical support and troubleshooting for end-users across the organization. This role serves as an escalation point for Level 1 technicians and requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering high-quality customer service. The ideal candidate will be...

IT Support Technician - Helpdesk Support We are seeking a dedicated and self-motivated IT Support Technician to join our team. In this role, you will provide top-notch technical support to our customers, assisting with troubleshooting and resolving technical issues via email and phone. Key Responsibilities: - Provide Level 1 Helpdesk Support, ensuring customer satisfaction and timely issue...

It's known as a "Catch 22" situation... but it's OK, because we have a solution: we will consider you for an “Apprentice" Junior IT Helpdesk technician position without experience, as long as you are: - Intelligent - Warm - Loyal - Persistent - Self - Organized - Enjoy problem solving - Enjoy assisting people with technical difficulties - Have a passion for all things digital and are prepared...

A leading IT service provider in Worcester is seeking a Junior Service Desk Analyst. The role involves providing first line IT support to users via various channels. Ideal candidates should have a passion for IT and customer service. Responsibilities include logging incidents, diagnosing issues, and collaborating with teams. Benefits include a comprehensive pension scheme, healthcare cash plan,...

A leading cloud solution provider is seeking a customer service advisor in Cape Town to assist students with technical issues during online exams. The ideal candidate should be friendly, have strong multitasking abilities, and a desire to learn. Responsibilities include answering calls and chats, logging tickets, and providing technical support. No advanced IT knowledge is necessary, but customer...

Helpdesk Agent (IT) job vacancy in Cape Town. An established and growing managed IT services provider is looking for a motivated and technically inclined Junior Helpdesk Agent to join its Cape Town–based team. This entry-level role serves as the first point of contact for clients, providing first-line technical support within an MSP environment. The position is well suited to an individual...

A leading IT services provider in Cape Town is looking for a Level 2 IT Helpdesk Technician to offer advanced technical support and troubleshooting. The role requires excellent problem-solving skills and collaboration with IT teams to resolve complex issues. Candidates should have a strong command of Windows OS and networking fundamentals. This position is ideal for someone who thrives in a...

A technology recruitment agency in Cape Town is seeking a Junior IT Helpdesk Agent to support users with everyday IT issues. You will handle helpdesk tickets, assist with Microsoft 365 applications, and collaborate closely with senior staff. Ideal for candidates with 1-2 years’ experience in an IT support role and a strong willingness to learn. This entry-level position offers salary R15,000 –...

Helpdesk Agent (IT) (JB5809) Cape Town R15 000 to R18 000 a month (Negotiable depending on experience) Permanent An established and growing managed IT services provider is looking for a motivated and technically inclined Junior Helpdesk Agent to join its Cape Town-based team. This entry-level role serves as the first point of contact for clients, providing first-line technical support within...

A managed IT services provider in Cape Town is seeking a motivated Helpdesk Agent to provide first-line technical support. In this role, you'll handle incoming IT support requests, log and categorise tickets, and offer assistance with Microsoft 365 issues. Ideal candidates have 1-2 years of IT support experience, strong customer service skills, and a willingness to learn. This position offers a...