Service Desk Analyst - Ticket Queue Dispatcher Main Responsibilities: - Monitoring the queues and assign the incidents before missing Response time SLA - Categorizing whether a ticket is an incident or request - Populating mandatory fields in the ticket form through initial triage before assigning to an engineer - Monitoring Dashboards and initiating appropriate action - Creates forms for known...
Company Description With offices in Israel, Germany, Portugal, South Africa and Belgium, this company is changing how people buy holidays. They have partnered with some of the most innovative global brands, and are building the world’s leading AI enabled tour operator platform, which allows travellers to customise their holiday experience and break free of the traditional restrictions of static...
High-end Tour Operator company based in Somerset West has a wonderful opportunity for an Administration / Junior Ticketing Agent to join their dynamic team ticketing agent|travel administration assistan An exciting opportunity is available for an Administration / Junior Ticketing Agent with a vibrant personality and minimum 6 months ticketing experience. Working knowledge of Amadeus will be...
Hey, we're Growth Lego, a growth consulting firm and sales agency that partners with agencies, coaches, and online businesses to scale their revenue. We specialise in high-ticket offers ($3k-$10k), and our clientele spans the UK and US markets. All sales happen via phone and Zoom calls. Role Overview:We are looking for a skilled, self-motivated Sales Closer to join our Cape Town team. In this...
Our Club Travel team is looking for an experienced Ticketing Consultant to join the team!About the Role- (This role is planned to be based in Cape Town )_Duties & Responsibilities- Airline Ticket Issuance & Modifications: Issue, reissue, and refund tickets using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.- Fare Calculations: Accurately calculate fares, taxes, and...
Roles and Responsibilities Reports to: Service Desk Manager Working hours: Mon-Fri 8:00-18:00 (UK time) shifted weekly. Salary: R20 000 R25 000 basic salary + Medical Aid, provident fund, income protector benefits Location: Cape Town (SA) Summary and purpose of the Job: We are seeking an ambitious and customer centric individual to join our Voice Support Team. The successful candidate will need...
Minimum of 3 years experience as a Systems Support Analyst, Application Support Analyst, or similar role Strong SQL experience, including complex queries, joins, and data investigation Proven ability to support enterprise systems and databases Familiarity with ticketing systems and incident management rituals Sharp analytical mind, calm under pressure, and excellent communication skills If you...
Key Responsibilities First-Line Support - Monitor and respond to incoming helpdesk tickets - Resolve common IT issues including: - Password resets and account lockouts - Microsoft 365 user issues (Outlook, Teams, OneDrive sync issues) - Basic workstation troubleshooting - Printer and peripheral support - Software installation and configuration Microsoft 365 Support - Assist with basic...
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice...
Employer Description Leaders in Crititical Communication Job Description - Manage a portfolio of key accounts to achieve long-term success. - Develop positive relationships with clients. - Assist with the onboarding of new clients - Promote company products to clients to ensure optimal sales and customer satisfaction. - Track individual sales account targets, aligned with objectives. -...
Customer Services Representative (UK Market) Empower UK beauty professionals through smart SaaS support and engagement Cape Town CBD, Office-based | R18,000 R25,000 per month (CTC) About Our Client Join a fast-growing Beauty & Wellness Tech company redefining how salons, spas, and beauty professionals engage with their clients through innovative SaaS solutions. This company operates at the...
This role is suited to a highly organised tourism professional who thrives in a fast-paced, client-facing environment and is comfortable balancing consulting, operational coordination, and after-hours standby responsibilities. This is not a junior role - you need to be confident, accurate, and able to manage complex, multi-day bookings from start to finish. Key Responsibilities: - Capture,...
REQUIREMENTS - Matric, relevant qualification. - Proven working experience in merchandising administration - Excellent verbal and written communications skills - Strong listening, presentation and decision-making skills - Commercial acumen and the ability to understand customer requirements - Own vehicle and drivers license essential DUTIES - Manage the merchandising administration balancing...
This position involves overseeing the Services teams to ensure efficient scheduling and a consistently high standard of customer experience. You will manage after-sales service delivery, track and report on team KPIs, oversee call logging and ticket resolution, and ensure customer quotations are prepared and approved timeously. The ideal candidate will bring a minimum of 5 years experience in a...
REQUIREMENTS - Matric, relevant qualification. - Proven working experience in merchandising administration - Excellent verbal and written communications skills - Strong listening, presentation and decision-making skills - Commercial acumen and the ability to understand customer requirements - Own vehicle and driver’s license essential DUTIES - Manage the merchandising administration balancing...
1st Line Service Desk Engineer Be the first line of support in a fast-paced MSP environment, solving real client problems daily Cape Town (Gardens) | R25,000 R30,000 per month About Our Client A well-established Managed Service Provider (MSP) delivering responsive and professional IT support to a diverse client base. Known for combining technical expertise with excellent customer service,...
Key Responsibilities Client Ownership & SLA Delivery - Act as the primary technical contact for assigned SLA clients - Take ownership of incidents, requests, and problems for those clients - Ensure tickets are handled in line with contractual SLAs and internal KPIs - Proactively communicate with clients regarding progress, delays, and resolutions Technical Support (Tier 2 / Intermediate) Provide...
Roles and Responsibilities Reports to: Service Desk Manager Working hours: Mon-Fri 8:00-18:00 (UK time) shifted weekly. Salary: R25 000 R30 000 basic salary + Medical Aid, provident fund, income protector benefits Location: Cape Town (SA) Our client is a UK-based Managed Services Provider with nearly 25 years of delivering IT support, cybersecurity, cloud, communications, and connectivity...
1st to 2nd Line IT Support Engineer Join a UK-based remote IT support team with a focus on both tech and service excellence Remote | IT Support | R27,500 R32,000/month equivalent About Our Client Our client is a growing UK-based IT support provider offering high-quality remote support to a diverse client base. With a strong technical foundation and a commitment to excellent service, the company...
Roles and Responsibilities Location: Cape Town Nature: In Office Working days: Mon - Fri (40 hours a week UK time) Salary: R25 000 with benefits, medical aid and provident fund About: As an L2 IT Support Engineer, you will play a key role in supporting colleagues both in the UK and SA with their technical IT needs, ensuring smooth and secure operation of our IT systems and services. You will...