Contact Center Operations Manager jobs in Centurion

Minimum qualifications: - Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience. - 9 years of experience in operations management and facilities management. Preferred qualifications: - Experience working in data center environments, including building and operating infrastructure. - Experience with...

Operations Trainer - Automotive Contact Centre - Full-time WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Operations Trainer - Automotive Contact Centre Operations Trainer - Automotive Contact Centre Company Description Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial...

A leading recruitment firm is seeking an Enterprise IT Operations Manager in Centurion, South Africa. This role requires an experienced professional to manage the operational aspects of the company's data center and network infrastructure, focusing on IT security and customer experience. Candidates must possess relevant IT certifications and extensive experience in IT service management, with a...

First-level manager responsible for the performance, coaching, and development of a team of agents. Tasks - Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. - Handle and de-escalate calls from highly frustrated or challenging customers. - Conduct regular 1:1 performance reviews and create development plans for team members. - Ensure...

Purpose of the Role:To lead and manage the technical maintenance operations across high-priority client facilities, including data centers and administrative buildings. The role ensures the implementation of effective maintenance strategies, compliance with SLAs, and continuous improvement in service delivery, safety, and technical performance.Key Responsibilities:Maintenance Management: - Drive...

Overall Purpose Of The Job The Contact Centre Agent serves as the primary point of contact for SACAA clients, delivering prompt, accurate information and ensuring outstanding customer experience in line with our Service Level Agreements (SLAs). Contact Centre - Client Engagement & Enquiry Management- Handle 50-70 inbound calls daily, courteously and efficiently.- Log and track all client...

Overview Job Summary: We are seeking a highly experienced, proactive, and analytical Manhattan WMS Key User with a specialized focus on optimizing inbound and transversal warehouse flows. This pivotal role will serve as the primary subject matter expert for the Manhattan WMS system within receiving, putaway, inventory control, and internal material movements. The successful candidate will be...

Job Summary Unique structure requires a bespoke skill set. Owning and managing rural and township shopping centres throughout South Africa, our client has set up their asset management differently. Whilst each shopping centre enjoys the full attention of an on-site Centre Manager, all other functions are centralised within their Gauteng office, including marketing, leasing, accounts,...

Job category: Transport and Logistics Management Location: Centurion Contract: Permanent Remuneration: Market Related EE position: No About our company City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels.Our extensive network throughout Southern Africa has been developed over 30...

+Onex is hiring an Infrastructure Operations Manager who will be responsible for the Operational Management of the company’s data center and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business. Responsible for all operational aspects including day-to-day management of the relevant...

Introduction We are currently looking for a solution orientated operations manager for our inbound department in centurion DC, Gauteng as the operations manager you will be responsible to ensure the effective management of inbound, warehouse operations, inventory control cost management, health and safety, people management and to achieve business objectives Job description- To ensure...

Job Title: Operations Manager Location: Centurion, South Africa Industry: Logistics RPO Recruitment's client, in the Logistics and Courier industry, are seeking an experienced and highly motivated Operations Manager to oversee the daily operations of their logistics department in Centurion. The ideal candidate will have a strong background in logistics operations and management, with a proven...

The Operations Systems and Enablement Manager will be leading and managing the suite of operational systems that support the day-to-day functioning of the business. Key Responsibilities: - Develop and implement an operational systems management strategy aligned with business and IT objectives - Oversee all systems supporting service provisioning, activation, fault management and customer...

A leading flavours and ingredients manufacturing company is looking for an experienced Operations Manager with strong experience in the flavours and/or food colourants manufacturing environment to join their team in Gauteng. The role is responsible for overseeing end-to-end operational activities, ensuring efficient production processes, quality compliance, and optimal resource utilisation within...

A leading call center in Pretoria is looking for a first-level manager to oversee a team of agents. Responsibilities include monitoring performance, coaching team members, and ensuring quality standards are met. The ideal candidate has over 2 years of experience in a call center role and strong leadership skills. This position offers the opportunity to develop your management skills in a dynamic...

A recruitment agency is seeking an experienced Industrial Operations Engineer based in Pretoria, South Africa. This role focuses on optimizing the contact center environment, driving change based on analytics, and ensuring efficient operations. Ideal candidates should possess over 3 years of experience in Call/Contact Centers and 2 years in management. Strong English skills and CRM experience,...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

A contact centre management company based in Pretoria is seeking an experienced contact centre manager to oversee sales agents and ensure operational efficiency. The ideal candidate will have over 5 years in contact centres and substantial experience in management and supervision. Responsibilities include handling complex customer queries and ensuring performance against KPIs. Candidates should...

About the job Enterprise IT Operations Manager Responsible for the Operational Management of the companys data centre and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business. Responsible for all operational aspects including day-to-day management of the relevant Support Teams, IT...