guest relations jobs in Franschhoek

La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a complete experience and a perfect stay". MAIN...

Are you warm, outgoing, creative, and ambitious? Can you think on your feet when a guest presents a challenge? Our Guest Relations position is more than just a smooth check-in and check-out. It is about building a guest experience that is memorable and unique. You will take the initiative to deliver a wide range of services that guide guests throughout their stay. Processing operational needs,...

Perhaps you’re looking for a new challenge in a friendly, intimate, non-institutional environment. If so, then consider working in one of Stellenbosch’s most elegant guesthouses, located in a picture-perfect setting of Devon Valley. You must have a true passion for hospitality, share our commitment to provide the finest guest service, and help our team in the relentless pursuit of excellence....

Duties: Welcome and introduce guests Check-in and check-out guests Pass all relevant guest information on to various departments as required Assist guests with bookings, tours and transfers, build and create guests itineraries Ensuring that all guest information and rates are correct Guests liaison to all outside guests and assist the restaurant when needed Update guests profiles Report to the...

Role Overview: As our Guest House Manager, you will be the driving force behind the success of our operations. You will oversee all aspects of guest relations, staff management, and property maintenance to ensure a seamless and enjoyable experience for our guests. Your responsibilities will include: Managing day-to-day operations, including check-ins, check-outs, and guest...

Job Title: Immersive Technology Specialist Location: Franschoek, Western Cape, South Africa (on-site, with international travel) Type: Full-time in office Salary: TBD What youll do: - Maintain and troubleshoot AV and immersive systems (VR headsets, projectors, sound systems, digital displays). - Provide first-line and advanced technical support across multiple countries. - Plan and implement...

Restaurant and Bar Manager (JB5821) Franschhoek, Western Cape R15 – R20,000 CTC + incentives Permanent A well-established, boutique hospitality venue is seeking a hands-on Restaurant and Bar Manager to take full ownership of daily operations, team leadership, guest experience, and overall performance. This is a floor-based role for someone who leads from the front, understands hospitality inside...

Main Responsibilities - Ensure world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback. - Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented. - Daily checks on public areas, rooms and all guest...

Babylonstoren is seeking a dynamic and strategic Hospitality Marketing and Revenue Manager to join our exceptional team. This pivotal role involves close collaboration with a wide range of departments – including restaurants, Soetmelksvlei, hotel, spa, art and culture, garden, workshop, revenue, and social media – with the aim of growing our brand presence, optimising revenue, and enriching the...

Job Summary: We are seeking a skilled and experienced Senior Waiter to join our cruise ship team. As a Senior Waiter, you will play a key role in providing exceptional dining service to our guests. Your expertise in food and beverage service, leadership abilities, and commitment to delivering outstanding hospitality will contribute to creating memorable dining experiences on...

Our client is looking for a field and activity guide who is passionate about nature, outdoor activities, mountain biking, fly-fishing, 4X4 drives and someone who loves sharing stories with guests and tourists. Requirements: - Post-school qualification in tourism, nature conservation or related field. - At least five years’ experience in the tourism industry. - Good general knowledge of nature...

Franschhoek Wine Tram is a leading player in the tourism and hospitality industry, dedicated to providing exceptional guest experiences. We take pride in delivering top-notch service and creating unforgettable memories for our guests. We are now seeking a passionate and experienced Admin Manager to join our dynamic team. As an Admin Manager at the Franschhoek Wine Tram, you will be responsible...

About Us: Protea Marriott Franschhoek Boutique Hotel is a premier destination nestled in the heart of South Africa's wine country. Our hotel offers a unique blend of luxury, comfort, and personalized service, providing unforgettable experiences for our guests. We are seeking a dynamic and experienced General Manager to lead our dedicated team and enhance our exceptional service standards. As the...

La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a complete experience and a perfect stay".MAIN...

Luxury Hotel Group based in and around Franschhoek is looking for an experienced Junior Security Supervisor. The central jobrole is to implement and monitor the systems, equipment and procedures that enable the security operations to provide all visitors and employees with outstanding security, first aid and emergency services. Securing premises and personnel by patrolling properties,...

Job Summary: We are seeking a knowledgeable and service-oriented Wine Waiter to join our cruise ship team. As a Wine Waiter, you will be responsible for providing exceptional wine service to our guests, assisting them in selecting and enjoying the perfect wines to complement their dining experience. Your expertise in wine, passion for customer service, and attention to detail will contribute to...

Luxury 5* Hotel based close to Franschhoek is looking for a Hotel Manager. The suitable candidate will be responsible for ensuring the delivery of world-class service to all guests by overseeing and directing the hotel’s teams. This role requires a strong leader who can manage operations efficiently, uphold high service standards, and maintain an impeccable guest experience. The ideal candidate...

The Maintenance Manager at La Residence is responsible for overseeing all hotel maintenance operations, ensuring that The Royal Portfolio provides an environment for our guests that is of the very highest standards - fully operational, safe, relaxing and enjoyable to be in. This ensures that we live our purpose, which is "To give our guests a complete experience and a perfect stay." Key Areas of...

Responsibilities: - Assist the 1st and 2nd Cooks in preparing high-quality meals for passengers and crew members on board the cruise ship: - Follow recipes and portion control guidelines to ensure consistency and quality of food - Maintain a clean and organized work station, following all sanitation and safety procedures - Help with inventory management and food ordering to ensure adequate...

The Assistant Housekeeping Manager at La Residence is responsible for supporting the Head of Department in managing and overseeing their team. Under their guidance, this group of dedicated, passionate professionals strives to consistently meet, if not, exceed the standard operating procedures for the hotel's cleanliness standards, use of amenities and room maintenance needs, to ensure that La...