A leading airline company in Johannesburg is seeking a Service Desk Analyst to respond to and resolve service desk tickets while ensuring adherence to SLA targets. The role involves troubleshooting application errors, documenting resolutions, and providing professional communication to users. Candidates should have a basic understanding of service desk practices and a commitment to continuous...
An educational institution is seeking to hire an IT Service Desk Analyst for a permanent position across its campuses in South Africa. The successful candidate will provide first-line support and is expected to effectively triage incidents while utilizing and creating KCS articles. This role requires a commitment to enhancing user experience and ensuring technology operability within the...
Main Responsibilities: Dutch 1st Line Service Desk Analyst Based in Cape Town: this is a Dutch Technical position. Fully understand the service our client has been engaged to deliver in line with the ITIL Framework. Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues. Provide a single point of contact for end‑users...
Overview Support Escalations and Troubleshooting for a Dynamic Global IT Environment Our client is a fast-growing Managed Services Provider delivering expert IT support and infrastructure services to global businesses. Known for their proactive support model, innovative tech solutions, and customer-centric values, they offer a dynamic and collaborative environment for IT professionals. Based in...
Duties & Responsibilities A solutions-driven Service Desk Analyst with the ability to analyse, interpret and assimilate information is sought by a dynamic Independent Asset Management Firm to join its Support Hub team. You will help provide a high level of personable onsite and remote technical service to the entire firm working closely with the various IT teams and external vendors to ensure a...
Senior Service Desk Analyst Acacium Group Woodstock, Cape Town Full Time, Permanent Role R20 000 Per month plus exciting benefits Unlock your potential: As a Service Desk Analyst, you'll be the friendly face behind our IT support, helping users across the business stay connected, productive, and secure. You'll manage user lifecycle requests, troubleshoot issues, and deliver a first-class...
Job Overview Date Posted:Posted 6 months ago Location:Cape Town, Western Cape Job Title:Service Desk Analyst (German Support) Salary:R16,000 - R18,000 Salary Type:Negotiable Education Level:Diploma Job Level:Intermediate Required Experience:1 - 3 Years Service Desk Analyst (German Support) position available in Cape Town. Purpose of the Job:Key Responsibilities: - Acquisition of the...
SERVICE DESK ANALYST Cape Town MINIMUM REQUIREMENT 3 years minimum experience gained with in a Call Centre environment as a Service Desk Analyst Communication Skills Attention to detail. Interpersonal relationships Initiatives and self-motivation Coaching and mentoring DUTIES:Customer Service Call Alignment Ticket Status updates Quality Monitoring Service-level Validation Ad-hoc...
Our client is looking for a SERVICE DESK ANALYST. The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the companies Service Desk operations. Responsibilities: - Customer Service - Remain courteous, tactful, honest and professional in all communication with other parties - Ensure that feedback and follow ups to customers is meaningful and...
The Senior Service Desk Analysts are responsible for the day to day ‘business as usual’ operationalco-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company. Qualifications: - A relevant IT qualification (A+, N+, MCSE or a combination thereof). - Microsoft Office Specialist (MOS) Master 2010...
Our client is a large international law firm with offices in Sandton, Cape Town and Durban, supporting high-profile local and international clients. The firm is seeking an experienced Senior Service Desk Analyst to join its IT Service Desk team based in Sandton. Role Summary Reporting to the IT Service Desk Manager, this is a highly visible, customer-focused role requiring strong communication,...
Service Desk Analyst Department of Training and Workforce Development Osborne Park, Perth WA (Hybrid) Help Desk and IT Support (Information and Communication Technology) Government - State (Government and Defence) Contract/Temp, Casual/Vacation, Full time, Part time Add expected salary to your profile for insights We are seeking to create a pool of suitable applicants for the position of...
Why choose Logicalis? It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’...
JOBNUMBER iOCO03470- CONTRACT TYPE Contract- CONTRACT TYPE:OnSite The Role:Our Client is looking for a Service Desk Analystwho will be responsible for providing first line technical support and customer service. A broad understanding of technical procedures and infrastructure is required. Your role will be to handle customer interactions on daily support issues whilst maintaining the set SLA...
A leading recruitment agency is looking for a Customer Support representative based in Randburg. This role involves providing clerical and administrative support, managing the welcome desk, and ensuring excellent customer service. Ideal candidates should have at least 2 years of technical experience in customer service, possess basic computer skills, and be familiar with in-house systems. The...
Our client is a large international law firm with offices in Sandton, Cape Town and Durban, providing premium legal services to clients globally. The Cape Town office is seeking a Junior Service Desk Analyst to join its Business Services IT team. Role Summary Reporting to the IT Customer Service Manager, this is a highly visible, customer-facing role requiring excellent communication,...
Overview Eduvos is looking to employ the services of a IT Service Desk Analyst on a permanent basis, to be based at any of our Eduvos campuses. Position Type : Permanent Location : National Role Purpose: Provide first-line support, triage, KCS article usage/creation. Seniority level - Associate Employment type - Full-time Job function - Information Technology Industries - Higher...
A growing technology services provider in Johannesburg is seeking a Service Desk Analyst (L1) to deliver first-line IT support in a dynamic customer-focused environment. Ideal candidates should have 1-2 years of IT support experience and strong troubleshooting skills. You will provide support to clients through phone and email while maintaining clear communication and excellent service. This role...
Registered office address: 9 Appold Street, London, EC2A 2AP. Registered in England and Wales ICSG Ltd trading as Acacium Group Company registration number 7268397 Modern Slavery Act Gender Pay Gap Senior Service Desk Analyst Acacium Group Woodstock, Cape Town Full Time, Permanent Role R20 000 Per month plus exciting benefits! Unlock your potential: As a Service Desk Analyst, you’ll...
A leading Managed Services Provider in Johannesburg is seeking a Service Desk Analyst (L2) to provide technical support across Windows and MacOS environments. You'll resolve complex second-line incidents, support software updates, and collaborate with the IT team. The ideal candidate has strong troubleshooting skills, 2+ years of IT support experience, and a customer-first mindset. This dynamic...